Telephone Operator Resume Examples (Template & 20+ Tips)

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Telephone Operator Resume Example
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Telephone Operator Resume Example

Welcome to our Telephone Operator Resume Example article. Here you will find an example of a resume for a Telephone Operator position. This example resume outlines the essential skills and experience needed to be successful in this role. We provide tips on how to craft a resume that will help you stand out from the competition and land the job you want. We also provide advice on how to write a strong cover letter and prepare for interviews. Read on to learn more about creating an effective resume for this role.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Telephone Operator do?

A Telephone Operator is responsible for answering and directing incoming telephone calls, providing customer service, and assisting customers with a variety of inquiries. They may also be responsible for setting up conference calls, transferring calls, taking messages, and providing information about products and services.

We’re about to begin, but first, here are some other Telephone Operator related resume examples:

What are some responsibilities of a Telephone Operator?

  • Answer incoming calls and direct them to the appropriate department or individual
  • Greet callers and answer questions about the organization
  • Record messages for staff members
  • Provide general information about the organization
  • Perform administrative tasks such as taking payments and scheduling appointments
  • Provide customer service to callers
  • Forward calls to voicemail when appropriate
  • Troubleshoot basic technical problems
  • Keep records of calls and callers
  • Comply with all relevant regulations and standards

Sample Telephone Operator Resume for Inspiration

Telephone Operator

Name: Jane Doe
Address: 123 Main Street, Anytown, USA
Phone: (123) 456-7890

Jane Doe is an experienced Telephone Operator with a broad knowledge of telephone systems and customer service. She is an organized professional with a knack for problem solving and a deep understanding of the customer experience. Jane has extensive experience in managing customer calls, troubleshooting technical issues, and providing support to customers.

Work Experience

  • Telephone Operator, XYZ Corporation, Anytown, USA - 2015 to Present
    • Manage incoming customer calls, troubleshoot technical issues, and provide support to customers.
    • Assist customers with account and billing inquires.
    • Respond to customer inquiries in an efficient and timely manner.
  • Customer Service Representative, ABC Company, Anytown, USA - 2010 to 2015
    • Respond to customer inquiries in a friendly and professional manner.
    • Assist customers with product selection and pricing inquires.
    • Process customer orders and address any customer concerns.


  • Bachelor of Science in Business Administration, Anytown University, Anytown, USA - 2010


  • Customer Service
  • Problem Solving
  • Organization
  • Telephone Systems


  • Certified Customer Service Professional (CCSP) - 2016


  • English (Native Speaker)

Resume tips for Telephone Operator

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Telephone Operator resume tips.
We collected the best tips from seasoned Telephone Operator - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your communication skills. Telephone operators must be excellent communicators, so make sure to emphasize your verbal and written communication skills in your resume.
  • List your relevant experience. Include any customer service, receptionist, or administrative experience you have, as these are all valuable assets for a telephone operator.
  • Include any relevant certifications. If you have any certifications that are applicable to the telephone operator position, be sure to mention them on your resume.
  • Demonstrate your problem-solving skills. Telephone operators must be able to think on their feet and come up with solutions to customer problems. If you have any applicable problem-solving experience, make sure to include it in your resume.
  • Showcase your multitasking abilities. Telephone operators must be able to juggle multiple tasks and calls at once. If you have any experience in multitasking, make sure to mention it in your resume.

Telephone Operator Resume Summary Examples

A resume summary or resume objective is an important component of your resume that helps to summarize your professional experience and skills. It allows employers to quickly assess your qualifications and determine if you are a good fit for the position. A telephone operator resume summary or resume objective should be used to highlight your experience with customer service and communication to show employers that you have the skills necessary to handle customer inquiries and technical issues. It should also emphasize any experience you have with telephone systems and office equipment.

For Example:

  • Highly organized and reliable Telephone Operator with 6 years of experience in customer service and telecommunications.
  • Exceptional customer service skills and ability to handle multiple incoming calls in a fast-paced environment.
  • Strong knowledge of the telecom industry and advanced troubleshooting skills to resolve customer queries.
  • Experienced in updating and maintaining customer databases and other records.
  • Able to provide accurate information and direct calls to the appropriate persons.

Build a Strong Experience Section for Your Telephone Operator Resume

A strong experience section on a telephone operator resume is important because it demonstrates to employers that you have the experience and skills necessary to perform well in the role. It also allows you to highlight any special qualifications or abilities that you may have that are relevant to the position. Additionally, it provides prospective employers evidence of your customer service and interpersonal skills, as these are essential for a telephone operator. Furthermore, it shows that you have a solid work history and that you can handle the demands of the job.

For Example:

  • Operated a multi-line telephone system and professionally answered incoming calls.
  • Provided customer support services and resolved customer issues.
  • Greeted customers warmly and provided accurate information about the company's products and services.
  • Routed calls to appropriate personnel and departments.
  • Recorded customers’ information and inquiries in an organized and orderly manner.
  • Assisted customers with placing orders and answering their inquiries.
  • Handled customers’ complaints and inquiries in a professional and courteous manner.
  • Assisted with the training of new telephone operators.
  • Provided technical support and troubleshot any problems with the telephone system.
  • Performed light clerical duties, such as filing and data entry.

Telephone Operator resume education example

A telephone operator typically needs to have a high school diploma or equivalent. They also must have excellent communication and customer service skills, as well as knowledge of phone systems and office equipment. In some cases, telephone operators may need to possess basic computer skills, such as the ability to use Microsoft Office programs.

Here is an example of an experience listing suitable for a Telephone Operator resume:

  • High School Diploma, XYZ High School, Anytown, USA, June 2020
  • Certified Telephone Operator Course, ABC Technical Institute, Anytown, USA, July 2020

Telephone Operator Skills for a Resume

It is important to add skills for a Telephone Operator Resume because these skills are essential for the job. A Telephone Operator is responsible for answering phone calls, providing customer service, and resolving customer inquiries. The skills listed should showcase the candidate’s ability to provide excellent customer service, communicate effectively, and remain organized. Examples of skills that should be listed on a Telephone Operator Resume could include: • Excellent customer service • Professional telephone etiquette • Effective communication and problem-solving skills • Proficiency in using telephone systems • Ability to multitask and prioritize • Attention to detail • Knowledge of local and long-distance calling protocols • Ability to maintain confidentiality of customer information

Soft Skills:

  1. Customer Service
  2. Communication
  3. Organization
  4. Patience
  5. Attention to Detail
  6. Multitasking
  7. Friendliness
  8. Time Management
  9. Problem Solving
  10. Flexibility
Hard Skills:
  1. Telephone Answering
  2. Call Routing
  3. Customer Service
  4. Data Entry
  5. Order Processing
  6. Problem Solving
  7. Time Management
  8. Multi-tasking
  9. Communication
  10. Technical Support

Common Mistakes to Avoid When Writing a Telephone Operator Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Telephone Operator resume

  • Highlight your customer service skills
  • Mention any technical skills you have
  • Include your experience with telephone systems
  • Detail any experience you have with problem-solving
  • Demonstrate your ability to multi-task
  • Showcase your ability to remain calm under pressure

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