Call Center Agent Resume Example (Free Guide)

Create an Call Center Agent resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Call Center Agent Resume Example
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Call Center Agent Resume Example

Are you looking for an example of a Call Center Agent resume? This article provides a comprehensive guide on how to craft a winning resume for your next career move. You will find information on how to highlight your best skills, qualifications, and experience to stand out from the competition. Additionally, you will gain valuable insight into the job responsibilities of a Call Center Agent and the kind of qualifications employers are looking for. Finally, you will find a detailed example of a successful Call Center Agent resume that you can use as a template for your own.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Call Center Agent do?

A Call Center Agent is responsible for providing customer service and technical support to customers via telephone, email, and chat. This can include answering customer inquiries, resolving customer issues, and providing product or service information. The Agent may also be responsible for taking orders, upselling products and services, and providing customer feedback to the company.

What are some responsibilities of a Call Center Agent?

  • Answer incoming customer calls promptly and courteously
  • Identify customer needs and provide appropriate solutions
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Recognize and suggest possible improvements on procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports

Sample Call Center Agent Resume for Inspiration

John Doe
Address: 123 Main Street, Anytown, CA 12345
Phone: (555) 555-5555

John Doe is a professional Call Center Agent with 5+ years of experience in a fast-paced customer service environment. He is an exceptional problem solver with a commitment to customer satisfaction and a proven track record of success. He has a strong ability to adapt quickly to changes in customer service policies and procedures.

Work Experience

  • Call Center Agent, ABC Company, Anytown, CA (2016-Present)
    • Answer incoming customer calls and address customer issues and inquiries
    • Provide accurate information regarding the company's products and services
    • Monitor customer accounts on a daily basis
    • Resolve customer inquiries in a timely manner
  • Customer Service Representative, XYZ Company, Anytown, CA (2014-2016)
    • Handled customer inquiries via phone, email, and chat
    • Provided exceptional customer service and support
    • Performed data entry and account maintenance


  • High School Diploma, Anytown High School, Anytown, CA (2014)


  • Customer Service
  • Problem Solving
  • Telephone Etiquette
  • Account Management
  • Data Entry


  • Certified Call Center Representative, ABC Certification (2017)
  • Certified Customer Service Representative, XYZ Certification (2016)


  • English (Fluent)
  • Spanish (Conversational)

Resume tips for Call Center Agent

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Call Center Agent resume tips.
We collected the best tips from seasoned Call Center Agent - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your customer service skills
  • Include any awards or certifications you have received
  • Focus on quantifiable achievements
  • List the specific software or phone systems you have experience with
  • Make sure your resume is tailored to the job description

Call Center Agent Resume Summary Examples

The answer to this question depends on the type of job you're applying for and your level of experience. If you're applying for a call center job with limited experience, then a resume summary may be the best option. A resume summary will help to quickly summarize your relevant skills, work experience, and qualifications for the job. It will also help to highlight your ability to effectively communicate and handle customer service inquiries. On the other hand, if you have more extensive experience in the call center industry, then a resume objective may be more appropriate. A resume objective will help to emphasize your specific goals and objectives for the job, as well as demonstrate how your skills and experience fit into the company's needs.

For Example:

  • Experienced Call Center Agent with 5 years of experience in customer service and sales. Possesses excellent communication and problem-solving skills.
  • Highly-skilled Call Center Agent with 7 years of experience providing exceptional customer service. Proficient in using various customer service software.
  • Dynamic Call Center Agent with 10 years of experience in sales and customer service. Excellent track record of meeting and exceeding sales goals.
  • Well-organized Call Center Agent with 3 years of experience in customer service. Skilled in resolving customer inquiries and complaints quickly and efficiently.
  • Call Center Agent with 5 years of experience in customer service and sales. Skilled in creating strong customer relationships and resolving customer issues.

Build a Strong Experience Section for Your Call Center Agent Resume

A strong experience section for a call center agent resume is important because it helps potential employers to quickly assess your qualifications and determine if you are a good fit for the job. It also helps employers to get a better understanding of your work history, job duties, and customer service skills. By highlighting relevant experience, you can demonstrate your ability to handle customer inquiries efficiently, resolve customer issues, and provide quality customer service. Additionally, a strong experience section can help to set you apart from other applicants, helping you to stand out in a competitive job market.

For Example:

  • Operated a multi-line telephone system for a busy call center.
  • Assisted customers with inquiries, complaints, and billing issues.
  • Provided customers with product and service information.
  • Identified customer needs and helped customers understand product features.
  • Maintained customer records and updated customer profiles.
  • Resolved customer inquiries and complaints in a professional manner.
  • Performed customer service duties such as answering questions, providing information, and resolving complaints.
  • Processed orders, forms, applications, and requests.
  • Handled customer interactions in a friendly and courteous manner.
  • Met and exceeded customer service expectations and goals.

Call Center Agent resume education example

A call center agent typically needs a high school diploma or GED equivalent. In some cases, employers may also require a college degree or certificate in customer service, communication, or another related field. Other important qualifications include strong communication and customer service skills, problem solving abilities, computer proficiency, and a professional phone demeanor.

Here is an example of an experience listing suitable for a Call Center Agent resume:

  • Bachelor of Science in Business Administration, Northumbria University, Newcastle, UK
  • Certificate in Customer Service, ABC Customer Service Institute, Manchester, UK
  • Professional Diploma in Call Center Management, XYZ Management Institute, London, UK

Call Center Agent Skills for a Resume

Adding skills to your call center agent resume is important in order to help you stand out from other applicants and demonstrate your expertise in the field. By including skills such as customer service, problem-solving, time management, active listening, communication, computer literacy, and data entry, you can show employers that you have the qualifications necessary to excel in the role. Additionally, including relevant skills can help employers quickly understand what qualifications you possess, so they can easily determine if you are a good fit for the position.

Soft Skills:

  1. Communication
  2. Empathy
  3. Patience
  4. Problem Solving
  5. Time Management
  6. Listening
  7. Conflict Resolution
  8. Multi-tasking
  9. Teamwork
  10. Customer Service
Hard Skills:
  1. Telephone Etiquette
  2. Customer Service
  3. Data Entry
  4. Computer Skills
  5. Problem Solving
  6. Time Management
  7. Active Listening
  8. Multi-tasking
  9. Account Management
  10. Conflict Resolution

Common Mistakes to Avoid When Writing a Call Center Agent Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Call Center Agent resume

  • Highlight your customer service experience in a call center.
  • Include any technical skills you have related to call center operations.
  • Describe the achievements you have achieved while working in a call center.
  • Mention any certifications or training you have received related to call centers.
  • Focus on the soft skills you have used to successfully interact with customers.
  • Include any additional languages you can speak or write fluently.
  • Demonstrate your ability to use the latest technologies related to call centers.

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