Customer Service Clerk Resume Example (Free Guide)

Create an Customer Service Clerk resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Customer Service Clerk Resume Example
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Customer Service Clerk Resume Example

Are you looking to break into the customer service field? Our Customer Service Clerk Resume Example provides an excellent template for crafting the perfect resume. You'll learn important tips on how to highlight your customer service experience and skills, as well as how to showcase your achievements. With our comprehensive guide, you'll be on your way to landing the customer service job you've been dreaming of.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Clerk do?

A customer service clerk is responsible for providing customer service to customers in person, by telephone, or via email. They address customer inquiries, provide information on products and services, take orders, process returns, resolve customer complaints, and provide general assistance to customers. They may also be responsible for handling cash, processing payments, and maintaining customer accounts.

What are some responsibilities of a Customer Service Clerk?

  • Greet customers in a friendly and professional manner
  • Answer customer inquiries and provide information about products and services
  • Process payments and refunds accurately
  • Resolve customer complaints in a timely manner
  • Maintain records of customer interactions and transactions
  • Refer customers to supervisors or other staff members as necessary
  • Maintain a clean and organized workspace

Sample Customer Service Clerk Resume for Inspiration

Name: Mary Smith

Address: 123 Main Street, Anytown, USA

Phone: (123) 456-7891


Mary Smith is an experienced customer service clerk dedicated to providing top-notch customer service. She has a proven track record of ensuring customer satisfaction and resolving customer issues. Mary has experience in both retail and call center environments, and is adept at navigating customer communication technology.

  • Work Experience:
    • Customer Service Clerk, ABC Store, Anytown, USA (2018-Present)
    • Provide excellent customer service to all customers.
    • Handle customer inquiries and complaints.
    • Process sales transactions accurately and efficiently.
    • Provide product information and recommendations.
  • Education:
    • High School Diploma, Anytown High School, Anytown, USA (2016)
  • Skills:
    • Customer Service
    • Positive Communication
    • Problem Solving
    • Sales
    • Product Knowledge
  • Certifications:
    • Customer Service Certification, ABC Certification Institute, Anytown, USA (2019)
  • Languages: English (Native)

Resume tips for Customer Service Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Clerk resume tips.
We collected the best tips from seasoned Customer Service Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your excellent verbal and written communication skills
  • Relevant customer service experience is key
  • Focus on skills that are tailored to the role
  • Mention any awards, certifications, or education related to customer service
  • Display enthusiasm and emphasize your ability to work with a team

Customer Service Clerk Resume Summary Examples

A Customer Service Clerk Resume Summary or Resume Objective is a great way to quickly highlight your key skills, qualifications, and experience. It also serves as an introduction to your resume, providing potential employers with an overview of your qualifications and experience. This summary or objective allows you to make a strong first impression and stand out from other applicants. It is important to customize your summary or objective to the position you are applying for, as this can help you to stand out even more by showing that you are a good fit for the job.

For Example:

  • Experienced Customer Service Clerk with 7+ years in customer service and administrative roles. Possessing excellent communication and problem solving skills.
  • Dedicated Customer Service Clerk with 5 years of experience providing exceptional customer service. Proven ability to build relationships with customers and colleagues.
  • Customer Service Clerk with solid understanding of customer service principles and practices. Exceptional interpersonal and communication skills.
  • Detail-oriented Customer Service Clerk with 3+ years of experience in customer service roles. Proficient in resolving customer inquiries and complaints.
  • Hardworking Customer Service Clerk with 3 years experience in customer service and sales. Strong problem-solving and organizational skills.

Build a Strong Experience Section for Your Customer Service Clerk Resume

Building a strong experience section for a customer service clerk resume is important for many reasons. It helps potential employers get a better understanding of your job skills and qualifications, as well as your overall work experience. It also shows that you have the necessary experience to handle the customer service role. Finally, having a strong experience section on your resume can demonstrate to employers that you are a reliable and organized employee. By providing a detailed look at your past jobs, you can show employers that you are capable of handling the customer service clerk role.

For Example:

  • Provided customer service assistance and support to customers in person and over the phone.
  • Processed customer orders, returns, and exchanges accurately and efficiently.
  • Performed basic cashier duties—including handling cash and credit card transactions.
  • Managed customer accounts, including updating information and responding to inquiries.
  • Resolved customer service issues in a timely manner, ensuring customer satisfaction.
  • Maintained a professional and friendly demeanor at all times while interacting with clients.
  • Fostered relationships with customers by providing excellent service.
  • Provided product information, recommendations, and advice to customers.
  • Generated sales reports and tracked customer service metrics.
  • Followed up with customers to ensure their satisfaction with products and services.

Customer Service Clerk resume education example

A Customer Service Clerk typically needs a high school diploma or its equivalent. Some employers may require additional training or a certification. Clerks also need strong interpersonal and communication skills, problem-solving abilities, and a customer-oriented attitude. They must also be proficient in using computers and various software programs.

Here is an example of an experience listing suitable for a Customer Service Clerk resume:

  • University of Phoenix, Phoenix, AZ, Bachelor of Science in Business Administration, June 2016
  • McCormick Community College, Portland, OR, Associate of Arts in Business Administration, June 2013

Customer Service Clerk Skills for a Resume

Adding relevant skills to a customer service clerk resume is important because it provides employers with an overview of your abilities and qualifications. It demonstrates that you possess the right skills and experience to effectively handle customer service tasks. Examples of skills that might be beneficial to include are problem-solving, communication, organization, and computer literacy. Including these skills on your resume will give employers a better understanding of your capabilities and make you a more attractive candidate.

Soft Skills:

  1. Empathy
  2. Communication
  3. Problem-solving
  4. Patience
  5. Organization
  6. Friendliness
  7. Adaptability
  8. Time-management
  9. Negotiation
  10. Interpersonal
Hard Skills:
  1. Communication
  2. Customer Service
  3. Problem Solving
  4. Computer Literacy
  5. Data Entry
  6. Time Management
  7. Organizational Skills
  8. Multitasking
  9. Conflict Resolution
  10. Attention to Detail

Common Mistakes to Avoid When Writing a Customer Service Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Clerk resume

  • Highlight customer service experience
  • Demonstrate a commitment to customer service
  • Showcase problem-solving skills
  • Mention any technical skills
  • Demonstrate an ability to work in a fast-paced environment
  • Utilize a professional and friendly tone
  • List any relevant certifications
  • Mention any awards or recognition

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