Claims Adjuster Resume Example for 2024 (Skills & Templates)

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Claims Adjuster Resume Example
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Claims Adjuster Resume Example

If you are looking for a job as a claims adjuster, you need to have an impressive resume to get noticed by potential employers. In this article, we provide a detailed Claims Adjuster Resume Example to help get you started. We offer suggested sections, key words, and examples of how to put together a professional resume that will make a great impression. With this article, you can create a resume that will put you in the running for a new and exciting career.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Claims Adjuster do?

A claims adjuster investigates insurance claims to determine the extent of the insurance company’s liability for payment. They gather and review evidence by interviewing witnesses, reviewing police and medical reports, inspecting property damage, and verifying the claimant’s story. They also calculate the amount of money the insurance company should pay for the claim.

What are some responsibilities of a Claims Adjuster?

  • Conducting investigations to determine liability and damages due to a claim
  • Interviewing witnesses, claimants and other parties to gather information
  • Analyzing reports, medical records and other documents
  • Calculating the amount of money due to the policyholder or claimant
  • Negotiating settlements with claimants or other parties
  • Keeping detailed records of all claim activities
  • Interpreting insurance policies to determine coverage and applicable limits
  • Preparing and submitting reports to insurance companies
  • Filing court documents when necessary
  • Maintaining relationships with insurance company personnel and other parties

Sample Claims Adjuster Resume for Inspiration

Claims Adjuster

Personal Details
Name: John Smith
Address: 123 Main Street, Anytown, USA
Phone: 555-555-5555

John Smith is a Claims Adjuster with 10+ years of experience in the insurance industry. He is certified in multiple insurance areas and speaks two languages. John has a proven track record of providing accurate and efficient claims handling. He is well-versed in insurance policies and procedures and has a passion for providing excellent customer service.

Work Experience

  • ABC Insurance Co., Anytown, USA (2009 - Present)
    • Field Claims Adjuster
    • Conducted investigations and interviews to assess damage and liability.
    • Determined coverage and payment of claims.
    • Reviewed and negotiated settlements to ensure fair payment.
  • XYZ Insurance Co., Anytown, USA (2005 - 2009)
    • Claims Adjuster
    • Investigated and evaluated insurance coverage.
    • Reviewed damage estimates and negotiated settlements.
    • Assisted customers in filing paperwork and provided customer service.

Anytown University, Anytown, USA
Bachelor of Science in Business Administration


  • Claims Handling
  • Insurance Policy Knowledge
  • Excellent Customer Service
  • Negotiation
  • Investigative Research
  • Data Entry


  • Insurance Adjuster License
  • Property and Casualty Insurance License
  • Life and Health Insurance License

English (Native)
Spanish (Conversational)

Resume tips for Claims Adjuster

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Claims Adjuster resume tips.
We collected the best tips from seasoned Claims Adjuster - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your experience dealing with insurance claims.
  • Include any specialized training you have received in the field.
  • Demonstrate an understanding of the legal aspects of insurance.
  • Showcase your ability to work independently and as part of a team.
  • Demonstrate your excellent communication and negotiation skills.

Claims Adjuster Resume Summary Examples

A Claims Adjuster Resume Summary or Resume Objective is a great way to showcase your skills and experience in the insurance claims adjustment field. It’s also a great way to let potential employers know why you are the right fit for the job. By including a summary or objective at the top of your resume, you can quickly summarize your professional background and highlight your qualifications in the claims adjustment field. This way, employers can quickly identify your skills and determine whether or not you are a good fit for the position.

For Example:

  • Experienced Claims Adjuster with 5+ years in the insurance industry. Proficient in assessing and resolving property damage, liability and casualty claims.
  • Highly organized and detail-oriented Claims Adjuster with 7 years of experience in assessing and processing claims. Skilled in creating accurate and timely reports.
  • Dynamic Claims Adjuster with 10+ years of experience in the insurance industry. Adept at conducting claims investigations and negotiating fair settlements.
  • Compassionate Claims Adjuster with a solid understanding of insurance policies and procedures. Skilled in communicating with claimants and providing exceptional customer service.
  • Results-driven Claims Adjuster with a proven track record of success in resolving complex claims. Proficient in reviewing contracts, interpreting insurance policies, and preparing detailed reports.

Build a Strong Experience Section for Your Claims Adjuster Resume

Building a strong experience section for a claims adjuster resume is essential for demonstrating to employers that you have the skills and expertise needed to be successful in the role. This section should highlight key achievements and successes you have had in prior claims adjusting positions, such as increasing customer satisfaction or reducing costs. It is important to emphasize your accomplishments as a claims adjuster, as this will show employers that you have the qualifications and experience necessary to handle the job. Additionally, this section should showcase your ability to work efficiently and accurately, as this is important for claims adjusters. Finally, it is important to provide details on any technical skills you have, such as proficiency in insurance software, as this will make you a more competitive candidate.

For Example:

  • Managed a caseload of medium to high complexity auto liability claims, including evaluating coverage, liability and damages.
  • Performed thorough claim investigations, including taking statements, reviewing police reports and medical records.
  • Drafted detailed claim reserve recommendations and settlement offers.
  • Evaluated and negotiated subrogation claims to maximize recovery.
  • Developed and maintained relationships with insureds, claimants and attorneys.
  • Analyzed and evaluated subrogation potential and legal liability.
  • Monitored and managed claim files to ensure compliance with state and federal regulations.
  • Reconciled and processed payments to insureds and vendors.
  • Performed field investigations and inspections of damaged property.
  • Analyzed data to identify trends and recommend process improvements.

Claims Adjuster resume education example

In order to become a Claims Adjuster, you typically need to have a high school diploma or GED. You must also pass a state licensing exam and complete the necessary training. Some employers may also require that you have a bachelor’s degree in a related field, such as accounting, business administration, or finance. Additionally, many employers may require that you have prior experience in the insurance industry or related field.

Here is an example of an experience listing suitable for a Claims Adjuster resume:

  • Bachelor of Science in Business Administration, University of Southern California, Los Angeles, CA
  • Certified Claims Adjuster, National Council on Compensation Insurance, 2016
  • Certificate of Professional Development in Claims Management, American Institute of Claims Adjusters, 2018
  • Advanced Claims Adjuster Training, The Hartford Insurance Group, 2019

Claims Adjuster Skills for a Resume

It is important to add skills for a Claims Adjuster Resume because they demonstrate that you have the knowledge and experience necessary to be successful in the role. Skills such as problem solving, communication, organizational, and technical skills are all important components of the job. Examples of these skills may include: • Excellent problem-solving skills to evaluate claims and determine appropriate solutions • Ability to communicate effectively with customers, vendors, and insurance carriers • Organizational and multitasking skills to manage a high volume of claims • Excellent customer service skills to build positive relationships • Knowledge of applicable laws and regulations related to insurance claims • Proficient in using computer systems to track and process claims • Ability to analyze data and make decisions based on facts and evidence

Soft Skills:

  1. Problem Solving
  2. Communication
  3. Organizational
  4. Interpersonal
  5. Negotiation
  6. Documentation
  7. Computer Literacy
  8. Attention to Detail
  9. Time Management
  10. Research
Hard Skills:
  1. Claims Adjustment
  2. Risk Assessment
  3. Investigation Skills
  4. Negotiation Skills
  5. Contract Review
  6. Problem Solving
  7. Data Analysis
  8. Liability Evaluation
  9. Financial Analysis
  10. Insurance Knowledge

Common Mistakes to Avoid When Writing a Claims Adjuster Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Claims Adjuster resume

  • Highlight your claim adjusting experience
  • Detail your knowledge of insurance policies
  • Demonstrate excellent communication and negotiation skills
  • Showcase your problem-solving abilities
  • Explain your proficiency with computers
  • Describe your customer service skills
  • Provide evidence of your continuing education
  • Mention any relevant certifications or licenses

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