Collection Specialist CV Example for 2024 (Skills & Templates)

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Collection Specialist CV Example
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Collection Specialist CV Example

This Collection Specialist CV example provides an example of how to showcase your skills and experience in this field. It also provides tips on how to effectively format and structure a CV so that it stands out from other applicants when applying for a collection specialist position. You will also find advice on how to include relevant achievements and accomplishments in order to make your CV stand out even more.

We will cover:

  • How to write a CV, no matter your industry or job title.
  • What to put on a CV to stand out.
  • The top skills employers from every industry want to see.
  • How to build a CV fast with our professional CV Builder.
  • What a CV template is, and why you should use it.
Moreover, we'll offer expert advice on crafting CVs and share professional examples to ignite your inspiration.

What does a Collection Specialist do?

A Collection Specialist is responsible for collecting past due accounts from customers on behalf of their employer. This could involve making phone calls, sending letters, or other means of communication. They also may be required to negotiate payment plans with customers, update records, and report on their progress.

What are some responsibilities of a Collection Specialist?

  • Maintain accurate records of collections and status of customer accounts
  • Monitor accounts to identify outstanding debts
  • Communicate with customers via phone, email, or letter in order to negotiate payment plans
  • Process payments and refunds
  • Resolve customer complaints and disputes
  • Prepare financial reports related to collections
  • Update account status records and collection activities
  • Provide support to other departments when needed
  • Ensure compliance with collection laws and regulations

Sample Collection Specialist CV for Inspiration

Personal Details:
Name: Amanda Smith
Address: 123 Main Street, Anytown, ST 12345
Phone: (123) 456-7890

Profile Summary:
Amanda Smith is an experienced Collection Specialist with over 10 years of experience. She has an excellent track record of successful debt collections, and is knowledgeable of the Fair Debt Collection Practices Act. Amanda is motivated, organized, and a great communicator.

Work Experience:

  • Collection Specialist, XYZ Corporation, Anytown, ST (2012-present)
    • Manage a portfolio of delinquent accounts and negotiate payment plans.
    • Successfully collect on delinquent accounts using various contact methods.
    • Resolve customer disputes in a timely and professional manner.
    • Conduct skip-tracing activities to locate customers.
  • Account Manager, ABC Corporation, Anytown, ST (2007-2012)
    • Managed a portfolio of delinquent accounts and negotiated payment plans.
    • Successfully collected on delinquent accounts using various contact methods.
    • Resolved customer disputes in a timely and professional manner.
    • Conducted skip-tracing activities to locate customers.

Bachelor of Science in Business Administration, Anytown University, Anytown, ST (2005)


  • Debt Collection
  • Negotiation
  • Problem Solving
  • Customer Service
  • Written and Oral Communication

Certified Professional Collector (CPC)

English (native)

CV tips for Collection Specialist

Crafting an impeccable CV that kickstarts your career is a challenging endeavor. While adhering to fundamental writing principles is beneficial, seeking guidance customized for your unique job pursuit is equally prudent. As a newcomer to the professional realm, you require Collection Specialist CV pointers.
We've curated top-notch advice from experienced Collection Specialist individuals. Explore their insights to streamline your writing journey and enhance the likelihood of fashioning a CV that captivates potential employers' attention.

  • Highlight any experience you have in customer service or collections.
  • Include details of any relevant certifications or qualifications.
  • Mention any knowledge or experience you have of the specific industry.
  • Describe any special techniques you use to collect debts.
  • Highlight any success you have had in improving collection rates.

Collection Specialist CV Summary Examples

Using a Collection Specialist CV Summary or CV Objective is an effective way to showcase your qualifications and experiences in the field of collections. It allows you to highlight your relevant skills and knowledge in a quick and concise manner. It also allows you to demonstrate why you are the best candidate for the position by emphasizing your successes and emphasizing how your qualifications make you the ideal person for the job.

For Example:

  • Detailed and organized Collection Specialist with 5+ years of experience in customer service and debt collection. Strong communication and problem-solving skills.
  • Highly experienced Collection Specialist with 8+ years of experience in customer service, debt collection, and dispute resolution. Skilled in data analysis and negotiation.
  • Dynamic Collection Specialist with a proven track record of success in managing accounts receivable and creating payment plans. Adept at customer service and conflict resolution.
  • Knowledgeable Collection Specialist with 7+ years of experience in customer service and debt collection. Excellent problem-solving skills and a strong attention to detail.
  • Resourceful Collection Specialist with 2+ years of experience in customer service and collection management. Skilled in building relationships with customers and enforcing payment policies.

Build a Strong Experience Section for Your Collection Specialist CV

Building a strong experience section for a collection specialist CV is important because it allows potential employers to see the skills and qualifications you possess and how they relate to the job at hand. It is also the first place employers will look to assess your suitability for the position. A well-crafted and comprehensive experience section will demonstrate your ability to be successful in the role, highlighting your successes and experiences in the collections industry. It will also portray you as a professional, organized, and reliable individual who can handle the responsibilities of a collections specialist.

For Example:

  • Successfully managed accounts receivable for a portfolio of customers with a total balance of over $1 million.
  • Performed collection activities such as follow-ups on past due invoices, account reconciliations, and customer contact.
  • Utilized a variety of techniques to collect delinquent payments, including telephone contact, emails, and letters.
  • Maintained customer accounts in an organized and accurate manner.
  • Researched and resolved customer disputes timely and accurately.
  • Negotiated payment plans with customers in order to bring accounts current.
  • Identified and reported any potential fraud or discrepancies in customer accounts.
  • Created and maintained detailed reports on customer accounts.
  • Assisted in the training of new collection specialists.
  • Managed customer accounts in accordance with company policies and procedures.

Collection Specialist CV education example

A Collection Specialist typically needs at least a high school diploma or GED. Some employers may require a college degree in a related field such as finance or accounting. Other requirements may include a background in customer service, collection experience, and knowledge of the Fair Debt Collection Practices Act.

Here is an example of an experience listing suitable for a Collection Specialist CV:

  • Bachelor of Science in Business Administration, University of Arizona, 2016
  • Certified Receivables Professional (CRP) – National Association of Credit Management, 2018
  • Six Sigma Green Belt Certification – American Society for Quality, 2020
  • Advanced Collection Strategies – University of Pennsylvania, 2021

Collection Specialist Skills for a CV

It is important to add skills for a Collection Specialist CV because it allows employers to quickly assess the candidate’s qualifications and experience. Skills can range from communication and negotiation to data analysis and problem-solving. Adding these skills to a CV can help employers understand the candidate’s abilities and better assess whether or not they are a good fit for the job.

Soft Skills:

  1. Time Management
  2. Negotiation
  3. Organizational
  4. Communication
  5. Problem Solving
  6. Interpersonal
  7. Attention to Detail
  8. Adaptability
  9. Conflict Resolution
  10. Stress Management
Hard Skills:
  1. Data Analysis
  2. Research Skills
  3. Debt Negotiation
  4. Account Management
  5. Risk Management
  6. Auditing Skills
  7. Legal Compliance
  8. Financial Forecasting
  9. Problem Solving
  10. Computer Literacy

Common Mistakes to Avoid When Writing a Collection Specialist CV

In today's competitive job market, an average of 180 applications floods employers' inboxes for each vacant position. To streamline this influx of CVs, companies frequently employ automated applicant tracking systems that weed out less qualified candidates. If your CV manages to surpass these digital gatekeepers, it must still captivate the attention of the recruiter or hiring manager. Given the sheer volume of applications, a mere 5 seconds is typically allocated to each CV before a decision is reached. With this in mind, it's crucial to eliminate any extraneous information that might relegate your application to the discard pile. To ensure your CV shines, consult the list below for elements to avoid including in your job application.

  • Skipping the cover letter: A well-crafted cover letter is an opportunity to showcase your suitability for the role and express your enthusiasm for it.
  • Excessive jargon: CVs laden with technical terms can alienate hiring managers who lack specialized knowledge.
  • Neglecting vital details: Incorporate your contact information, education, work history, and pertinent skills and experiences.
  • Relying on generic templates: Tailoring your CV to the specific job exhibits your commitment to the position and company.
  • Errors in spelling and grammar: Proofreading is essential to eliminate typos, spelling errors, and grammatical blunders.
  • Overemphasizing duties: Highlight accomplishments to underline your candidacy's value.
  • Sharing personal information: Steer clear of revealing personal details like age, marital status, or religious affiliations.

Key takeaways for a Collection Specialist CV

  • Highlight your experience in customer service, collections, and finance.
  • Include certifications, licenses, and any other qualifications you may have.
  • Showcase your ability to work with people, including negotiation skills.
  • Demonstrate your ability to analyze data and use critical thinking.
  • Provide examples of how you have improved performance and processes.
  • Highlight any awards or recognitions you have received.
  • Include any special skills or knowledge you possess.
  • Detail your familiarity with relevant software and other technology.

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