Desk Clerk Resume Example (Free Guide)

If you’re looking for a job as a Desk Clerk, you’ve come to the right place. Our Desk Clerk resume example and tips will provide you with the guidance you need to create a stand-out desk clerk resume. This resume example is tailored specifically for Desk Clerks and provides an example of the type of resume employers are looking for in the industry. We will also provide you with tips on how to customize your resume to fit the job you’re applying for, so you’ll be sure to make the most of your job search.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Desk Clerk do?

A desk clerk is responsible for managing the front desk at a hotel, motel, resort, or other lodging facility. This includes greeting guests, handling check-ins and check-outs, answering phone calls, taking reservations, handling payments, and responding to requests for information. Desk clerks may also be responsible for maintaining records and managing the hotel’s inventory.

We’re about to begin, but first, here are some other Desk Clerk related resume examples:

What are some responsibilities of a Desk Clerk?

Greet guests and check them in/out of the hotel
Manage reservations and room assignments
Answer guests' inquiries about hotel services, attractions and directions
Process payments and resolve billing disputes
Maintain records of guest stays, room charges, and payments
Address customer complaints and solve any issues that arise
Keep the front desk area clean and organized
Deal with special requests from guests

Sample Desk Clerk Resume for Inspiration

Personal Details:
Name: Abigail Brown
Address: 45 Third Street, Anytown, USA
Phone: (555) 555-5555
Email: abby.brown@email.com

Summary: Abigail Brown is an experienced and reliable Desk Clerk with excellent customer service skills. She has a proven ability to manage daily office tasks and create a warm and welcoming atmosphere for guests. Abigail is highly organized and adaptable, with a knack for quickly learning new processes and procedures.

Work Experience:

Desk Clerk, Anytown Hotel, Anytown, USA (May 2018 - Present)

Greet guests upon arrival and provide assistance with check-in/check-out processes
Answer phone calls and respond to customer inquiries
Maintain accurate records and files
Ensure all office supplies are stocked

Front Desk Agent, Anytown Motel, Anytown, USA (September 2017 - April 2018)

Greeted guests and provided assistance with check-in/check-out processes
Answered phone calls and responded to customer inquiries
Maintained accurate records and files

Education:
Bachelor of Science in Hospitality Management, Anytown University, Anytown, USA (2014 - 2018)

Skills:

Customer Service
Office Administration
Data Entry
MS Office Suite

Certifications:
Certified Hotel Administrator (CHA) - International Hotel & Restaurant Association (2017)

Languages:
English (Native)
Spanish (Conversational)

Resume tips for Desk Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desk Clerk resume tips.
We collected the best tips from seasoned Desk Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service skills, as they are essential for any desk clerk position.
Include any experience with cash handling, as this is a key part of a desk clerk's job.
Demonstrate your ability to remain calm and professional in difficult situations.
Mention any knowledge of different computer programs and systems related to the role.
Show employers your commitment to providing excellent guest service and hospitality.

Desk Clerk Resume Summary Examples

Using a Desk Clerk Resume Summary or Resume Objective can be beneficial in showcasing your skills and experience to potential employers. It is an effective way to highlight your relevant qualifications, knowledge, and experience that are relevant to the position you are applying for, as well as demonstrating your enthusiasm for the job. It can also give employers a better understanding of your ability to handle the responsibilities of the job and how you would fit into the company.

For Example:

Motivated Desk Clerk with 4+ years in the hospitality industry. Experienced in providing excellent customer service while managing a variety of administrative tasks.
Dedicated Desk Clerk with experience in managing customer service and providing quality hospitality services. Knowledgeable in hotel operations, systems and procedures.
Skilled Desk Clerk with 2+ years of experience in the hospitality industry. Expertise in customer service, problem-solving and providing accurate information.
Highly organized Desk Clerk with 3+ years of experience in the hospitality industry. Proven ability to multitask and manage customer inquiries efficiently.
Enthusiastic Desk Clerk with 4+ years of experience providing excellent customer service. Knowledgeable in hotel operations, systems and procedures.

Build a Strong Experience Section for Your Desk Clerk Resume

Building a strong experience section for a desk clerk resume is important because it allows employers to quickly assess your qualifications for the position. It also provides employers with an in-depth look at your level of expertise and the types of tasks you have performed in the past. A strong experience section should include specific examples of how you effectively handled customer service issues and maintained a high level of professionalism. Additionally, it should list the skills you have acquired that make you an ideal candidate for a desk clerk position.

For Example:

Worked as a Desk Clerk at a hotel for 4 years
Assisted in the day-to-day operations of the front desk
Greeted guests and provided them with excellent customer service
Accurately processed payments and efficiently managed the check-in and check-out procedures
Handled room reservations, queries and requests from guests
Answered phone calls and emails in a timely and professional manner
Ensured that all hotel policies and procedures were followed
Provided guests with information about the local area, attractions and services
Collaborated with other departments to ensure seamless guest experience
Maintained accurate records and files of guest information

Desk Clerk resume education example

Desk clerks typically need at least a high school diploma or equivalent. They may also need additional training in hospitality services, computer applications, customer service, and communication.

Here is an example of an experience listing suitable for a Desk Clerk resume:

B.A. in Business Administration, University of California, Los Angeles, CA, 2014
Associate degree in Hotel and Restaurant Management, Los Angeles City College, CA, 2012
Certificate in Front Desk Clerk, Los Angeles County Technical Trade School, CA, 2009

Desk Clerk Skills for a Resume

Adding relevant skills to your Desk Clerk Resume is important because it helps employers determine whether or not you have the necessary qualifications to be successful in the role. By including specific skills, employers can quickly identify the strongest candidates. Examples of skills that may be relevant to a Desk Clerk position include customer service, computer literacy, communication, problem-solving, organizational, and multitasking.

Soft Skills:

Communication
Organizational
Interpersonal
Customer Service
Problem Solving
Time Management
Multi-tasking
Computer Skills
Attention Detail
Adaptability

Hard Skills:

Computer Skills
Cash Handling
Customer Service
Data Entry
Time Management
Organizational Skills
Multi-tasking
Documentation
Inventory Control
Communication

Common Mistakes to Avoid When Writing a Desk Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desk Clerk resume

Highlight customer service and administrative experience
Include attention to detail and strong communication skills
Demonstrate proficiency in computer software, such as MS Office Suite
Mention any experience with reservations and/or billing systems
Showcase a friendly and approachable attitude
Highlight any relevant certifications or qualifications
Mention any experience with different languages
Emphasize a commitment to professional and safe work environment

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.