Front Desk Supervisor Resume Example (Free Guide)

Create an Front Desk Supervisor resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Front Desk Supervisor Resume Example
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Front Desk Supervisor Resume Example

Are you looking for a Front Desk Supervisor position? Our Front Desk Supervisor Resume Example will provide tips and strategies to help you create an effective resume that will showcase your qualifications and experience. This article will take you through the key components of a successful resume, including a summary statement, core skills, and work experience. It will also provide examples of how to format and structure your resume, so you can present yourself as a qualified candidate for the job.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Supervisor do?

A Front Desk Supervisor is responsible for overseeing the operations of the front desk staff at a hotel, motel, resort, or other hospitality setting. They are responsible for scheduling staff, responding to customer inquiries, and resolving any customer complaints. They also ensure that the front desk staff adhere to all applicable laws and regulations, provide excellent customer service, and maintain a professional, organized, and welcoming environment for guests. Additionally, Front Desk Supervisors may manage the hotel's check-in and checkout process, handle room assignments, and monitor security and safety protocols.

What are some responsibilities of a Front Desk Supervisor?

  • Oversee the daily operations of the front desk, including customer service, check-ins and check-outs, and answer phone calls.
  • Train and manage front desk personnel, ensure they adhere to hotel policies and procedures.
  • Resolve customer complaints in a professional and timely manner.
  • Ensure that the front desk area is kept clean and organized.
  • Assist in creating strategies to increase customer satisfaction.
  • Perform administrative tasks, such as scheduling staff, ordering supplies, and maintaining records.
  • Ensure that the front desk is adequately staffed at all times.
  • Develop and implement customer service standards and procedures.
  • Analyze customer feedback and recommend improvements.
  • Monitor daily room rates and adjust pricing as needed.

Sample Front Desk Supervisor Resume for Inspiration

John Doe

Address: 123 Main Street, Anytown, ST 12345
Phone: (123) 456-7890 | Email:

Front Desk Supervisor with 7 years of experience in customer service and hospitality. Experienced in customer problem solving, multitasking, and providing excellent customer service in a fast-paced environment. Skilled in training and leading teams, resolving conflicts and customer issues, and consistently exceeding customer expectations.

Work Experience

  • Front Desk Supervisor – ABC Hotel, Anytown, ST
    January 2013 – Present
    • Lead a team of 8 front desk agents and oversee day-to-day operations.
    • Provide exceptional customer service and address customer complaints and inquiries.
    • Train new front desk staff and ensure all team members are following the company policies and procedures.
    • Maintain cleanliness of the front desk area and ensure it is well-stocked with supplies.
    • Maintain records of all guest activity and provide reports to management.
  • Front Desk Agent – XYZ Hotel, Anytown, ST
    June 2010 – December 2012
    • Welcomed guests to the hotel and answered any questions they had.
    • Checked guests in and out of the hotel and handled their reservations.
    • Assisted guests with their luggage and ensured they had a comfortable stay.
    • Handled any customer complaints in a timely and professional manner.
    • Processed any payments for guests’ services.


  • Bachelor of Science in Hospitality Management
    Anytown University, Anytown, ST – June 2010


  • Customer Service
  • Leadership
  • Problem Solving
  • Multi-tasking
  • Organizational
  • Computer Literacy


  • Certified Hospitality Supervisor


  • English – Native Speaker
  • Spanish – Conversational

Resume tips for Front Desk Supervisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Supervisor resume tips.
We collected the best tips from seasoned Front Desk Supervisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your experience in customer service, hospitality and team management.
  • Include any relevant certifications, such as a hospitality management certificate.
  • Describe your detail-oriented approach to tasks and problem-solving skills.
  • Showcase your communication and organizational abilities.
  • Mention any awards or recognition you received while working in a front desk supervisor role.

Front Desk Supervisor Resume Summary Examples

The Front Desk Supervisor resume summary or objective is a great tool for employers to quickly assess your qualifications for the job. This is your opportunity to summarize your relevant experience and qualifications and to showcase the skills you have that are most relevant to the job. By including a summary or objective, you can demonstrate why you are the best candidate for the position and stand out from the competition.

For Example:

  • Experienced Front Desk Supervisor with over 5 years of experience in supervising and managing front desk operations. Skilled in customer service and problem solving.
  • Organized Front Desk Supervisor with excellent customer service skills and a solid understanding of hospitality operations. Versed in training and leading staff.
  • Dynamic Front Desk Supervisor with 4 years of experience in providing exceptional customer service and handling daily operations. Proficient in administrative tasks.
  • Highly motivated Front Desk Supervisor with 5 years of experience in managing the reception desk and providing outstanding customer service. Skilled in multitasking.
  • Energetic Front Desk Supervisor with 6 years of experience in managing front desk operations. Excellent communicator and problem solver with a strong customer service background.

Build a Strong Experience Section for Your Front Desk Supervisor Resume

A strong experience section for a front desk supervisor resume is important for demonstrating your qualifications for the job. It allows the hiring manager to see a clear picture of the skills and experience you bring to the table. It also provides a good sense of how you’ve performed in past positions and how you’re likely to perform in the current role. This section should include specific examples of how you’ve used your skills and experience to contribute to successful enterprises. It should also include any awards or recognition you’ve received for your work. A strong experience section will help you stand out among other applicants and give you a better chance of getting the job.

For Example:

  • Supervised front desk staff in a fast-paced, high-volume hotel, handling guest inquiries and complaints.
  • Managed the check-in and check-out process and resolved any customer service issues.
  • Trained and oriented new front desk agents, including teaching customer service and hospitality skills.
  • Monitored front desk operations, ensuring that all staff adhered to hotel policies and procedures.
  • Ensured that all customer inquiries and requests were responded to promptly and professionally.
  • Created and implemented systems to improve customer satisfaction and staff efficiency.
  • Maintained accurate records of all guest transactions and communicated them to other departments.
  • Assisted with the development and implementation of marketing initiatives for the front desk.
  • Created and managed daily, weekly and monthly reports for hotel occupancy and revenue.
  • Developed and maintained strong relationships with local businesses and vendors.

Front Desk Supervisor resume education example

A Front Desk Supervisor needs a high school diploma or GED and may have completed additional courses in hospitality, customer service, and business management. They should have experience working in a hotel setting and may hold additional certifications in hospitality or customer service.

Here is an example of an experience listing suitable for a Front Desk Supervisor resume:

  • Bachelor of Science in Business Administration, University of California, Berkeley, CA (2017)
  • Associate of Arts, San Francisco City College, San Francisco, CA (2015)
  • Certificate in Hospitality Operations, San Francisco State University, San Francisco, CA (2013)

Front Desk Supervisor Skills for a Resume

Adding skills to a resume for a Front Desk Supervisor is important because it allows potential employers to quickly and easily identify the skills and experience you possess. It is also a great way to demonstrate to employers that you are a well-rounded individual who is capable of taking on a variety of tasks. By including the appropriate skills, employers can quickly assess your qualifications and decide whether you will be a good fit for the job. Examples of skills that may be beneficial to include on a Front Desk Supervisor resume include customer service, problem solving, multitasking, communication, organizational, leadership, and computer skills.

Soft Skills:

  1. Leadership
  2. Organizational
  3. Communication
  4. Problem-solving
  5. Time-management
  6. Decision-making
  7. Interpersonal
  8. Multi-tasking
  9. Customer-service
  10. Conflict-resolution
Hard Skills:
  1. Communication Skills
  2. Customer Service
  3. Organizational Skills
  4. Leadership Skills
  5. Computer Skills
  6. Problem Solving
  7. Time Management
  8. Multitasking
  9. Decision Making
  10. Conflict Resolution

Common Mistakes to Avoid When Writing a Front Desk Supervisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Supervisor resume

  • Excellent customer service and communication skills
  • Knowledgeable of hospitality industry standards and practices
  • Ability to multitask and prioritize
  • Leadership experience and the ability to manage staff
  • Proficient in relevant computer software
  • Strong organizational and problem-solving skills
  • Experience with guest check-in and check-out procedures
  • Familiarity with booking systems and reservation procedures
  • Detail-oriented and able to maintain accurate records

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