Support Manager Resume Example (Free Guide)

Welcome to our Support Manager Resume Example. This article will provide you with all the essential information you need to craft an effective resume for a Support Manager position. We will provide you with a comprehensive breakdown of the roles and responsibilities of a Support Manager and how to highlight your skills and accomplishments on your resume. We will also offer tips and advice on how to ensure your resume stands out from the competition. Read on to learn more about crafting an effective resume for a Support Manager role.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Support Manager do?

A Support Manager oversees the customer service team and handles customer inquiries, complaints, and feedback. They are responsible for ensuring the customer service team provides a high level of customer service, troubleshoots customer issues, and improves customer service processes. They also work closely with other departments to ensure customer satisfaction and may assist in developing customer service strategies.

We’re about to begin, but first, here are some other Support Manager related resume examples:

What are some responsibilities of a Support Manager?

Manage customer service staff, including hiring, training, and scheduling
Develop customer service procedures, policies, and standards
Respond to customer inquiries, complaints, and issues in a timely and professional manner
Track customer service metrics, such as response time and customer satisfaction
Keep up-to-date with product and service information to answer customer questions
Identify areas of improvement and develop strategies to boost customer service quality
Handle escalated customer service issues
Create reports and analyze customer feedback data
Ensure customer service best practices are followed

Sample Support Manager Resume for Inspiration

Support Manager

John Doe
123 Main Street
Anytown, ST 12345
(123) 456-7890
john@doe.com

A Support Manager with more than 10 years of experience in customer service, problem resolution, and technical support. Expertise in developing and maintaining successful relationships with clients, vendors, and partners. Proven ability to understand customer needs and deliver solutions in a timely manner. Skilled in identifying and resolving issues to ensure customer satisfaction.

Work Experience:

XYZ Solutions – Support Manager, Anytown, ST, 2015–Present
- Managed a team of 10 support staff.
- Collaborated with upper management to develop and implement support strategies.
- Provided hands-on technical support and training to customers.
- Assisted in the development of customer-facing support materials.
ABC Technologies – Support Technician, Anytown, ST, 2005–2015
- Resolved customer service issues in a timely and professional manner.
- Provided technical support to customers via phone, email, and online chat.
- Conducted training sessions for customers and staff.

Education:

Bachelor of Science in Information Technology, Anytown University, Anytown, ST, 2002–2005

Skills:

Customer Service
Troubleshooting
Project Management
Team Leadership
Technical Support
Software Training

Certifications:

Microsoft Certified Professional
CompTIA A+ Certified

Languages:

English (Fluent)
Spanish (Basic)

Resume tips for Support Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Support Manager resume tips.
We collected the best tips from seasoned Support Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service and communication skills
Showcase your ability to handle difficult situations
List any relevant certifications or degrees
Describe any problem-solving skills you possess
Include any experience with ticketing software and/or databases

Support Manager Resume Summary Examples

A resume summary or resume objective is an important part of a Support Manager resume because it provides potential employers with an insight into the professional experience, skills, and qualifications of the applicant. It should be used to showcase the individual's most relevant strengths and accomplishments in order to demonstrate their suitability for the job. It should be concise, easy to read, and tailored to the specific job requirements.

For Example:

Highly organized Support Manager with 10+ years of experience in developing and executing customer service plans. Skilled in resolving customer issues, implementing policies and procedures, and effectively managing teams.
Experienced Support Manager with a proven track record of successfully leading customer service teams. Adept at problem solving, conflict resolution, and training customer service staff.
Dedicated Support Manager with 8 years of experience in IT support, customer service, and network administration. Skilled in delivering excellent customer service and resolving customer inquiries.
Results-driven Support Manager with extensive knowledge in customer service, problem solving, and team leadership. Experienced in managing customer service teams, providing technical support, and resolving customer issues.
Dynamic Support Manager with 5+ years of experience in managing customer service teams and developing customer service strategies. Skilled in customer satisfaction, dispute resolution, and analyzing customer feedback.

Build a Strong Experience Section for Your Support Manager Resume

A strong experience section on a support manager resume is important because it shows potential employers that you have the skills and knowledge necessary to be successful in the role. It highlights your accomplishments and provides detailed examples of how you have used your skills and expertise to achieve results. It can also demonstrate your capacity to work with different teams and stakeholders, and your ability to effectively handle customer service issues. Additionally, employers are more likely to be impressed if your experience section is concise and organized, as this indicates that you are detail-oriented and have strong organizational skills.

For Example:

Managed a team of 10+ support representatives and created daily and weekly schedules.
Implemented new customer service initiatives that resulted in an increase in customer satisfaction from 85% to 97%.
Developed and monitored customer service performance metrics to ensure customer service goals were met.
Established and enforced quality control standards to ensure customer service calls were handled according to company policies and procedures.
Provided technical support and troubleshooting for customer service representatives.
Conducted monthly staff meetings to evaluate customer service performance and discuss new strategies for improvement.
Coached and trained new customer service representatives on proper customer service techniques.
Created customer service scripts and guidelines to ensure that customer service representatives followed the same standards of service.
Developed customer service procedures and policies to ensure quality customer service.
Resolved customer service inquiries and complaints in a timely manner.

Support Manager resume education example

A Support Manager typically needs a Bachelor's degree in a field related to computer science, information technology, or business. They should also have experience in customer service, technical support, and/or project management. Additionally, they should possess exceptional communication and problem-solving skills, as well as a basic understanding of software, hardware, and networking.

Here is an example of an experience listing suitable for a Support Manager resume:

Bachelor of Science in Computer Science, ABC University, 2013
Certified IT Support Manager, XYZ Professional Institute, 2018
Certified Network Administrator, ABC Professional Institute, 2016

Support Manager Skills for a Resume

Adding skills to a Support Manager Resume is important because it helps to demonstrate the candidate’s knowledge, experience, and capabilities in the specific field. It also helps to differentiate the candidate from other applicants and show that they have the necessary qualifications and expertise to be successful in the role. Examples of skills that may be included on a Support Manager Resume include customer service, problem solving, technical support, project management, communication, and leadership.

Soft Skills:

Communication
Teamwork
Leadership
Time Management
Organizational
Problem Solving
Interpersonal
Negotiation
Adaptability
Customer Service

Hard Skills:

Technical Support
Customer Service
Problem Solving
Project Management
IT Management
Data Analysis
Software Testing
Network Administration
Change Management
Troubleshooting

Common Mistakes to Avoid When Writing a Support Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Support Manager resume

Highlight your experience in customer service or technical support.
Include any experience you have managing teams or projects.
Showcase your problem-solving skills.
Mention any qualifications you have in a related field.
Include any awards or recognition you have received.
Detail your ability to stay organized and manage multiple tasks.
Showcase your communication skills.
Give examples of how you have increased customer satisfaction.
Highlight your ability to stay up-to-date on industry trends and new technologies.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.