Phone Representative Resume Example (Free Guide)

Create an Phone Representative resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Phone Representative Resume Example
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Phone Representative Resume Example

Are you looking for a job as a Phone Representative? This article provides a comprehensive resume example for those seeking employment in this area. It will provide tips and guidance on how to create a strong resume and highlight your qualifications, as well as provide an in-depth look at a sample resume for this type of role. With this article, you will have all the tools necessary to make a great impression and land your dream job.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Phone Representative do?

A phone representative is a customer service professional who works in a call center or customer service department. They are responsible for answering customer inquiries and providing support to customers over the phone. This may include helping customers troubleshoot technical issues, providing product information, taking orders, and processing returns and exchanges. They may also need to handle customer complaints and provide feedback to senior management.

What are some responsibilities of a Phone Representative?

  • Provide customer service to clients over the phone
  • Assist customers with their inquiries and resolve any issues or concerns
  • Process orders and enter data into the system accurately
  • Keep detailed records of customer interactions, transactions, comments and complaints
  • Maintain a positive attitude and demonstrate empathy towards customers
  • Provide feedback and recommendations to management on ways to improve customer service
  • Stay up-to-date with product information and changes in policies
  • Follow-up with customers to ensure their needs were met

Sample Phone Representative Resume for Inspiration

John Doe

Phone Representative living in Los Angeles, CA with 5+ years of experience in customer service, sales, and call center operations. Highly skilled in problem solving, cross-selling products and services, and troubleshooting customer issues. Proven track record of maintaining a high customer satisfaction rating and meeting customer demands in a timely manner.

Work Experience:
  • Phone Representative, ABC Company, Los Angeles, CA - March 2015 to Present
    • Answer incoming customer calls in a professional and courteous manner
    • Provide customers with product and service information
    • Troubleshoot customer issues and provide solutions
    • Cross-sell products and services to customers
    • Maintain a satisfaction rating of 95% or higher
  • Customer Service Representative, XYZ Company, Los Angeles, CA - October 2013 to February 2015
    • Answered incoming customer calls
    • Provided customers with product information and support
    • Resolved customer issues in a timely manner
    • Cross-sold products and services to customers
    • Maintained a satisfaction rating of 90% or higher
Bachelor of Science in Business Administration, University of California, Los Angeles, CA - 2011 Skills:
  • Customer Service
  • Sales
  • Problem Solving
  • Cross Selling
  • Troubleshooting
Certified Customer Service Professional (CCSP) Languages:
English (Fluent)

Resume tips for Phone Representative

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Phone Representative resume tips.
We collected the best tips from seasoned Phone Representative - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight any customer service or communication experience you have.
  • Include any technical skills you possess that may be relevant to the position.
  • Include any relevant certifications you may have earned.
  • Demonstrate your ability to work under pressure, handle difficult situations, and stay calm.
  • Showcase your ability to be an effective team player.

Phone Representative Resume Summary Examples

A phone representative resume summary or resume objective is important to include in your resume because it provides a snapshot of who you are and what you bring to the job. It summarizes your experience, skills, and qualifications in just a few sentences, allowing potential employers to quickly get a sense of what you can do for their company. Your summary or objective should be tailored to the job you are applying for so that employers see how you are a good fit for the position.

For Example:

  • Motivated phone representative with 5 years' experience in customer service and sales. Skilled in problem solving and multitasking.
  • Highly organized phone representative with 8 years' experience in customer service. Great interpersonal skills and excellent problem-solving abilities.
  • Enthusiastic phone representative with 10 years' experience in customer service. Great communication skills and the ability to handle multiple tasks efficiently.
  • Compassionate phone representative with 3 years' experience in customer service. Proven success in resolving customer complaints and increasing customer satisfaction.
  • Experienced phone representative with 7 years' experience. Adept at creating productive solutions to customer problems and working independently.

Build a Strong Experience Section for Your Phone Representative Resume

Building a strong experience section for a phone representative resume is important because it allows employers to gain an understanding of the individual’s professional experience and accomplishments. It allows employers to see how the individual has handled customer service and communication in the past, which can be invaluable when they are deciding which candidate to hire. Additionally, a strong experience section can help a phone representative stand out from the competition and give them an edge when it comes to getting hired. By highlighting their relevant experience, they can demonstrate their value to potential employers.

For Example:

  • Handled customer inquiries in a professional, efficient and courteous manner via incoming calls.
  • Identified customer needs and provided solutions to meet customer expectations.
  • Resolved customer issues and complaints in a timely manner.
  • Maintained a customer complaint log and updated it on a daily basis.
  • Provided accurate information on products and services.
  • Utilized the company database to look up customer information.
  • Followed all company policies and procedures when handling customer inquiries.
  • Took ownership of customer issues and followed up until resolution.
  • Provided customer feedback to the management team on a regular basis.
  • Assisted with the training of new phone representatives.

Phone Representative resume education example

A phone representative typically needs a high school diploma or GED. They may also need some customer service or sales experience. Additionally, they should have basic knowledge of computers, phones, and other electronic devices. Good communication and interpersonal skills are also necessary for success in this role.

Here is an example of an experience listing suitable for a Phone Representative resume:

  • Bachelor of Arts in Business Administration, Columbia University, New York, NY (2010-2014)
  • Certified Phone Representative, ABC, Inc. (2014-2016)
  • Certified Customer Service Professional, DEF, Inc. (2016-2018)
  • Certification in Voice Over Internet Protocol (VoIP), GHI, Inc. (2018-2020)

Phone Representative Skills for a Resume

Adding skills to a phone representative resume is important because it helps employers determine if you have the necessary qualifications and experience to do the job. It is also helpful in showcasing your strengths and abilities that could help you stand out from other applicants. Examples of skills that could be included on a phone representative resume include excellent communication and interpersonal skills, problem solving and customer service skills, attention to detail and multitasking skills, and the ability to work in a fast-paced environment.

Soft Skills:

  1. Communication Skills
  2. Patience
  3. Interpersonal Skills
  4. Listening Skills
  5. Product Knowledge
  6. Problem-Solving
  7. Negotiation Skills
  8. Organizational Skills
  9. Customer Service
  10. Time Management
Hard Skills:
  1. Telephone Etiquette
  2. Customer Service
  3. Communication Skills
  4. Multi-tasking
  5. Data Entry
  6. Computer Literacy
  7. Problem Solving
  8. Time Management
  9. Call Handling
  10. Product Knowledge

Common Mistakes to Avoid When Writing a Phone Representative Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Phone Representative resume

  • Highlight your customer service and communication skills.
  • Include any relevant technical knowledge.
  • Mention any awards or recognition you have received.
  • Include relevant certifications and training.
  • Demonstrate your problem-solving skills.
  • Highlight your ability to learn quickly.
  • Include examples of your multitasking skills.
  • Provide metrics and data to demonstrate your success.
  • Showcase your adaptability and flexibility.

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