Reservationist Resume Example (Free Guide)

Create an Reservationist resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Reservationist Resume Example
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Reservationist Resume Example

Welcome to our Reservationist Resume Example article! Here, we will provide you with a comprehensive guide to writing a resume for a reservationist position. We will cover the essential skills, qualifications, and experience that employers are looking for in a successful reservationist, as well as tips and tricks to make your resume stand out. With our helpful advice, you'll be sure to create an effective and professional resume that will help you take the next step in your career.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Reservationist do?

A reservationist is a customer service professional who works in the hospitality industry, typically in the front office of a hotel or resort. They are responsible for taking incoming reservations, providing information about the property and its amenities, and handling general inquiries from guests. They also often process payments for reservations and manage the hotel's booking system.

What are some responsibilities of a Reservationist?

  • Answer incoming calls and emails from customers seeking to book reservations
  • Assist customers with their inquiries and provide detailed information regarding the services offered
  • Input customer information into the database to create a reservation
  • Provide customers with accurate information about availability, rates, and payment methods
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
  • Follow up with customers to ensure their satisfaction with the service they received
  • Update customer database with contact information and booking details
  • Ensure compliance with company policies and procedures

Sample Reservationist Resume for Inspiration


Personal Details:
Name: John Doe
Date of Birth: 01/01/1989
Phone: (555) 555-5555

John Doe is a motivated and organized individual with experience in customer service and hospitality. He has worked in the industry for over 5 years and is committed to delivering excellent service. He is an enthusiastic team player and is highly skilled in handling reservation requests.

Work Experience:
Hotel Reservation Agent, ABC Hotel, Miami, FL, 2016-present

  • Handle customer inquiries and bookings for hotel rooms
  • Process payments and coordinate with other departments regarding customer needs
  • Provide customer service by addressing customer complaints and resolving issues
  • Greet customers and ensure their satisfaction throughout the reservation process

Florida State University, B.A. in Business Administration, 2014


  • Customer Service
  • Hospitality Industry
  • Data Entry
  • Microsoft Office

Certified Hospitality Professional, 2017

English, Spanish

Resume tips for Reservationist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Reservationist resume tips.
We collected the best tips from seasoned Reservationist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your customer service experience and any awards or recognition you have received.
  • Include any relevant qualifications and certifications in your field.
  • Make sure to include relevant keywords to optimize your resume for Applicant Tracking Systems (ATS).
  • Include a section on your technical skills related to the job, such as computer systems, software, and other related technologies.
  • Include a section on your soft skills and interpersonal skills, such as communication, problem-solving, and conflict resolution.

Reservationist Resume Summary Examples

A Reservationist Resume Summary or Resume Objective can be a great way to quickly showcase your top qualifications, experience, and skills when applying for a job. It can help you stand out from the competition, give potential employers an at-a-glance look at your best qualifications, and provide an overview of your experience in the industry. Resume summaries and objectives are also helpful for highlighting how you can add value to the company, further demonstrating your suitability for the position.

For Example:

  • Accomplished Reservationist with 8+ years of experience in customer service and reservations. Skilled in problem solving and providing excellent customer service.
  • Hardworking Reservationist with 6+ years of experience providing excellent customer service in a fast-paced environment. Detail-oriented and organized.
  • Dedicated Reservationist with 5+ years of experience in customer service, reservations, and data entry. Proficient in MS Office and various reservation systems.
  • Tenacious Reservationist with 4+ years of experience in hospitality and customer service. Excellent communication and problem-solving skills.
  • Highly organized Reservationist with 3+ years of experience in the hospitality industry. Skilled in customer service, problem solving and data entry.

Build a Strong Experience Section for Your Reservationist Resume

Building a strong experience section for a reservationist resume is important for two main reasons. First, employers want to see that you have relevant experience and skills for the position. This means that you should provide a detailed account of your past work experiences with an emphasis on the duties and tasks that you have completed that are in line with the position you are applying for. Second, having a strong experience section allows you to showcase your qualifications and demonstrate to employers that you are the best candidate for the job. It also allows you to highlight any awards or accolades that you have received, which can help to make your resume stand out.

For Example:

  • Provided customer service and support to guests in a busy hotel setting.
  • Efficiently managed guest reservations, cancellations, and inquiries.
  • Handled payments and cash transactions accurately.
  • Maintained an organized filing system of all guest reservations.
  • Responded to customer complaints in a timely and professional manner.
  • Provided accurate information regarding hotel services, facilities, and policies.
  • Performed nightly audit of reservations in order to ensure accuracy.
  • Assisted guests with questions and concerns regarding their stay.
  • Monitored guest arrivals and departures to ensure timely check in/outs.
  • Utilized reservation system to ensure maximum occupancy and revenue.

Reservationist resume education example

A Reservationist typically needs at least a high school diploma or GED. Some employers may also require a degree in hospitality or a related field. In addition to the educational qualifications, Reservationists should also have excellent customer service, organizational, and communication skills. Knowledge of computer systems, such as hotel management software, is also beneficial.

Here is an example of an experience listing suitable for a Reservationist resume:

  • Associate's Degree in Hospitality Management, ABC University, 2021
  • Certificate in Customer Service and Management, XYZ College, 2020
  • High School Diploma, ABC High School, 2018

Reservationist Skills for a Resume

Adding relevant skills to a Reservationist Resume is important because it highlights the qualifications, experience, and abilities that employers are looking for in a potential candidate. It also provides a quick overview of the applicant's qualifications and allows the employer to decide whether they should consider the applicant for the position. Examples of skills applicable to a Reservationist Resume include customer service, communication, computer skills, telephone etiquette, problem solving, organizational skills, multi-tasking, and sales.

Soft Skills:

  1. Communication Skills
  2. Customer Service
  3. Organizational Skills
  4. Attention to Detail
  5. Time Management
  6. Problem-solving
  7. Multi-tasking
  8. Interpersonal Skills
  9. Adaptability
  10. Computer Literacy
Hard Skills:
  1. Computer Skills
  2. Customer Service
  3. Bookkeeping
  4. Organizational Skills
  5. Time Management
  6. Data Entry
  7. Multi-tasking
  8. Scheduling
  9. Problem-solving
  10. Communication Skills

Common Mistakes to Avoid When Writing a Reservationist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Reservationist resume

  • Highlight customer service and communication skills
  • Include past experiences with reservations software
  • Showcase organization and multitasking capabilities
  • Mention any foreign languages you speak
  • Describe any experience with travel planning
  • Display knowledge of airline rules and regulations
  • Highlight your ability to work well under pressure
  • Demonstrate strong problem-solving skills
  • Detail any experience with handling customer complaints

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