Hotel Front Office Manager Resume Example (Free Guide)

This article provides a comprehensive resume example of a Hotel Front Office Manager. It outlines the key skills and experience needed for the role, as well as the job requirements and how to write a compelling resume that will make you stand out from the competition. It also provides tips and advice on how to best showcase your qualifications and strengths to employers. With this article, you will be well on your way to becoming a successful Hotel Front Office Manager.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Hotel Front Office Manager do?

A Hotel Front Office Manager is responsible for overseeing the daily operations of the front desk of a hotel. This includes supervising staff members, ensuring excellent customer service, handling guest check-ins and check-outs, resolving guest issues, preparing reports, and maintaining the security of the premises. They may also be responsible for training staff, coordinating with other departments, and managing the budget.

We’re about to begin, but first, here are some other Hotel Front Office Manager related resume examples:

What are some responsibilities of a Hotel Front Office Manager?

Manage front office staff and ensure that all guests receive courteous and prompt service.
Ensure that the front desk is staffed 24/7.
Oversee guest check-in and check-out procedures.
Handle guest inquiries and complaints.
Monitor the team’s performance to ensure that all service standards are met.
Prepare daily, weekly and monthly reports.
Develop and implement strategies to maximize profits.
Update and maintain hotel policies and procedures.
Keep abreast of industry trends and changes.
Assist in the preparation of the annual budget and financial plans.
Ensure compliance with hotel and industry standards.

Sample Hotel Front Office Manager Resume for Inspiration

Hotel Front Office Manager

John Smith is a highly experienced Hotel Front Office Manager with exceptional customer service and communication skills. He has over 10 years of experience in the hospitality industry, working in a variety of hotels and resorts. He is a highly organized and motivated individual who is passionate about providing the best customer experience possible.

Work Experience

Hotel Front Office Manager, XYZ Hotel, 2015-Present
Front Office Supervisor, ABC Resort, 2012-2015
Front Desk Agent, DEF Hotel, 2008-2012

Education
Bachelor of Arts in Hospitality Management, University of XYZ, 2008

Skills
Customer Service, Organization, Communication, Conflict Resolution, Problem Solving, Time Management

Certifications
Hospitality Management Certification, Professional Hotel Management Association

Languages
English, Spanish

Resume tips for Hotel Front Office Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Hotel Front Office Manager resume tips.
We collected the best tips from seasoned Hotel Front Office Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Demonstrate your customer service and hospitality skills in your resume.
Highlight relevant experience such as leading a team, managing budgets and resolving customer complaints.
List any software, such as hotel management systems, that you are familiar with.
Showcase your ability to train, mentor, and motivate staff.
Include any certifications or licenses you have obtained relevant to the field.

Hotel Front Office Manager Resume Summary Examples

A resume summary or objective is an important part of any Hotel Front Office Manager resume. It helps to set the tone and direction for the rest of the resume, and provide potential employers with a snapshot of your skills, qualifications and accomplishments. It should be tailored to the specific role you are applying for, and provide an easy way for hiring managers to quickly assess if you are the right candidate for the job. By summarizing your key skills, qualifications and professional experience, you can make sure your resume stands out from the competition.

For Example:

Experienced Front Office Manager with over 10 years of experience in the hospitality industry. Proven ability to lead and motivate staff. Skilled in providing excellent guest service and resolving customer complaints.
Highly organized Front Office Manager with 5 years of experience in hotel and hospitality management. Exceptional interpersonal and problem-solving skills. Proficient in managing reservations, check-ins and check-outs.
Dynamic Front Office Manager with 8 years of experience in the hospitality industry. Demonstrated success in leading teams to provide excellent customer service. Skilled in handling customer inquiries and maintaining hotel records.
Motivated Front Office Manager with 7 years of experience in the hotel industry. Adept at handling customer service issues and providing efficient solutions. Proficient in using various hotel management software.
Resourceful Front Office Manager with 4 years of experience in the hospitality industry. Proven track record of providing excellent customer service. Skilled in managing hotel reservations, check-ins and check-outs.

Build a Strong Experience Section for Your Hotel Front Office Manager Resume

Building a strong experience section on a hotel front office manager resume is important for a few reasons. First, it shows employers that you have the necessary experience to succeed in the role. It also allows them to quickly assess your skills, qualifications, and job history. Finally, a strong experience section can demonstrate to employers that you are a well-rounded candidate who is capable of handling the demands of the job. It can also help to set you apart from other candidates and make your resume stand out.

For Example:

Delivered superior customer service and managed the front desk operations to ensure guests had a positive experience.
Maintained and updated guest information data base and managed communication with guests and staff.
Developed and monitored staff schedules to ensure prompt service and maximized staff productivity.
Assisted with payroll and other administrative tasks as required.
Prepared and monitored monthly sales and occupancy reports.
Ensured hotel and front desk staff complied with all safety, health and security procedures.
Provided guidance to staff and addressed customer complaints to maintain customer satisfaction.
Developed and implemented strategies to increase occupancy and revenue.
Conducted regular meetings with staff to assess performance and identify areas for improvement.
Coordinated with other departments to ensure smooth operations.

Hotel Front Office Manager resume education example

A Hotel Front Office Manager should typically have a minimum of a high school diploma or a GED. Some employers may prefer a college degree in hospitality or business management. Relevant experience in the hotel industry is also a must. Ideal candidates should possess strong organizational, communication, problem-solving, customer service, and computer skills.

Here is an example of an experience listing suitable for a Hotel Front Office Manager resume:

B.S. in Hospitality Management, University of California, Los Angeles
Certified Hotel Administrator (CHA) from American Hotel & Lodging Educational Institute
Certified Hospitality Supervisor from American Hotel & Lodging Educational Institute
Certified Front Office Management from American Hotel & Lodging Educational Institute
Certified Hospitality Sales and Marketing from American Hotel & Lodging Educational Institute

Hotel Front Office Manager Skills for a Resume

Adding skills for a resume for a Hotel Front Office Manager is important because it helps to portray your qualifications and abilities for the job. It will give potential employers an idea of how well you understand the operations of a hotel front office, as well as what you can bring to the role. Skills can include customer service, organization, problem solving, communication, sales, computer skills and knowledge of hotel operations. Including these skills on your resume will show employers that you are an ideal candidate for the position.

Soft Skills:

Leadership
Organizational
Communication
Interpersonal
Problem Solving
Time Management
Conflict Resolution
Customer Service
Decision Making
Teamwork

Hard Skills:

Revenue Management
Customer Service
Problem Solving
Team Management
Accounting Skills
Computer Skills
Organizational Skills
Time Management
Operational Knowledge
Bookkeeping

Common Mistakes to Avoid When Writing a Hotel Front Office Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Hotel Front Office Manager resume

Experience in managing front office staff and operations of a hotel
Strong customer service and communication skills
In-depth knowledge of hotel industry standards and procedures
Proficient in computer software such as Microsoft Office and hotel management systems
Ability to handle multiple tasks simultaneously
Able to handle complaints and resolve customer issues efficiently
Able to generate reports and analyze data for improving efficiency
Able to ensure compliance with safety regulations and laws
Able to maintain excellent relationships with guests and staff
Able to develop and implement strategies for increasing revenue and occupancy

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.