Front Desk Representative Resume Example (Free Guide)

This Front Desk Representative Resume Example provides an in-depth look at the skills, qualifications, and experiences that employers are looking for in a front desk representative. Learn how to craft an effective resume that showcases your customer service and interpersonal skills, and highlights your ability to work in a fast-paced environment. The article covers best practices for writing a strong resume, and provides a comprehensive example of a well-written and effective front desk representative resume.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Representative do?

A Front Desk Representative typically works in the reception area of an office or organization, and is often the first point of contact for visitors. Their job duties may include greeting visitors, providing information, answering inquiries, and scheduling appointments. They may also be responsible for managing incoming calls, handling mail, and organizing documents.

We’re about to begin, but first, here are some other Front Desk Representative related resume examples:

What are some responsibilities of a Front Desk Representative?

Greeting and registering guests
Providing excellent customer service
Answering phone calls and responding to inquiries
Processing payments and issuing receipts
Maintaining records of guest information
Scheduling appointments and reservations
Assisting with special requests
Updating room availability
Keeping the front desk area tidy

Sample Front Desk Representative Resume for Inspiration

John Smith

123 Main Street, Anytown, MA 99999 | (123) 456-7890 | johnsmith@email.com

Front Desk Representative

Highly motivated and organized front desk representative with 7+ years of experience providing excellent customer service in a fast-paced environment. Proven ability to effectively manage multiple customer requests, maintain customer databases, and deliver a positive customer experience.

Work Experience

Front Desk Representative, ABC Hotel – Anytown, MA (2016-Present)

Greet and register guests, provide room assignments, and issue keys.
Explain hotel policies and services, and provide general information.
Maintain customer database, including contact information, reservations, and billing information.
Process customer inquiries and payments, and respond to customer complaints.
Resolve customer inquiries and complaints in a timely and professional manner.

Front Desk Clerk, XYZ Hotel – Anytown, MA (2013-2016)

Greet and register guests, assign rooms, and issue keys.
Provide general information on hotel services and amenities.
Process customer inquiries and payments, and respond to customer complaints.
Maintain customer database, including contact information, reservations, and billing information.
Resolve customer inquiries and complaints in a timely and professional manner.

Education

Associate’s Degree in Hospitality Management, ABC University – Anytown, MA (2013)

Skills

Customer Service
Data Entry
Communication
Problem Solving
Time Management

Certifications

Certified Hotel Administrator (CHA)

Languages

English (Native)
Spanish (Conversational)

Resume tips for Front Desk Representative

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Representative resume tips.
We collected the best tips from seasoned Front Desk Representative - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience, as this is an important skill for a Front Desk Representative.
Include a professional summary and skills section to showcase your qualifications.
List any relevant certifications and/or training that you have.
Mention any experience you have with computer programs and software.
Include any awards or recognition you have received for excellent customer service.

Front Desk Representative Resume Summary Examples

A front desk representative resume summary or objective is essential for any job seeker who is looking to land a job in this field. A summary or objective helps to summarize the candidate's relevant qualifications and experience in a few sentences, providing an employer with a quick snapshot of their skills and qualifications. It also helps to highlight the candidate's most relevant skills and experiences that make them stand out from other job seekers. This summary or objective can be tailored to the specific job or employer and should be tailored to demonstrate the candidate's ability to perform the job duties.

For Example:

Experienced Front Desk Representative with 4+ years of experience in providing excellent customer service and managing office operations.
Knowledgeable and detail-oriented Front Desk Representative with a proven record of accurately managing customer inquiries and resolving customer complaints.
Self-motivated Front Desk Representative with 5+ years of experience in efficiently managing customer orders and processing payments.
Skilled Front Desk Representative with a commitment to providing excellent customer service and resolving customer issues efficiently.
Hardworking Front Desk Representative with 7+ years of experience in managing office operations and ensuring customer satisfaction.

Build a Strong Experience Section for Your Front Desk Representative Resume

Having a strong experience section on your front desk representative resume is essential to demonstrating your qualifications and skills to potential employers. It is the first thing that employers will look at, and it should clearly showcase your qualifications, your achievements and your professional career. It should also demonstrate your ability to successfully manage front desk operations, provide excellent customer service and handle a variety of tasks. A strong experience section on your resume will help you stand out from other applicants and show employers that you are the best person for the job.

For Example:

Greeted and provided customer service to over 200 guests daily.
Demonstrated excellent communication skills while answering phone inquiries.
Processed check-ins and check-outs for guests staying at the hotel.
Handled cash and credit card transactions accurately.
Assisted guests with reservations, room changes and special requests.
Performed daily inventory of the front desk supplies.
Performed administrative duties such as filing, photocopying, faxing and mailing.
Resolved guest complaints in a timely and professional manner.
Trained and supervised junior team members.
Provided information on hotel services and points of interest in the area.

Front Desk Representative resume education example

A Front Desk Representative typically needs a high school diploma or equivalent. Additional qualifications may include customer service experience, basic office and computer skills, and familiarity with hotel industry software.

Here is an example of an experience listing suitable for a Front Desk Representative resume:

Associate of Applied Science in Business Administration, ABC Community College, 2020
Certificate in Office Administration, XYZ Technical Institute, 2018
MS Office Suite Certificate, LMN University, 2017

Front Desk Representative Skills for a Resume

It is important to add skills for a Front Desk Representative Resume because it helps employers quickly assess the qualifications of a potential candidate. Employers want to know that a candidate has the skills needed to carry out the duties and responsibilities of the job. Skills that can be listed on a Front Desk Representative Resume include excellent customer service, strong communication and interpersonal skills, problem solving and multitasking abilities, computer proficiency, and knowledge of relevant office software.

Soft Skills:

Customer Service
Interpersonal Skills
Communication Skills
Organizational Skills
Time Management
Problem Solving
Multi-tasking
Flexibility
Detail-oriented
Computer Literacy

Hard Skills:

Communication Skills
Customer Service
Computer Skills
Scheduling Skills
Data Entry
Multi-tasking
Problem Solving
Time Management
Organizational Skills
Attention to Detail

Common Mistakes to Avoid When Writing a Front Desk Representative Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Representative resume

Outstanding customer service skills
Excellent communication and interpersonal skills
Knowledge of computer systems and software programs
Ability to multitask and stay organized
Flexibility to work in shifts
Knowledge of office procedures
Ability to work independently and as part of a team
Able to handle cash, credit, and check transactions accurately

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.