Front Desk Receptionist Resume Example (Free Guide)

Are you looking to make a career move as a Front Desk Receptionist? This article will provide you with a Front Desk Receptionist resume example that you can use to create an effective and successful resume. You will learn the essential skills and qualities to highlight on your resume and the different sections you should include. With this article, you will be well on your way to landing a job as a Front Desk Receptionist.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Receptionist do?

A Front Desk Receptionist is typically the first point of contact for customers, clients and visitors entering a business or organization. They are responsible for greeting visitors, providing information, answering phones, scheduling appointments, taking messages and handling general administrative tasks. Front Desk Receptionists may also be responsible for managing customer accounts and maintaining customer databases.

We’re about to begin, but first, here are some other Front Desk Receptionist related resume examples:

What are some responsibilities of a Front Desk Receptionist?

Greet visitors warmly and make them feel welcome
Answer phones, transfer calls, and take messages
Schedule appointments and manage calendars
Help with basic office tasks, such as filing or scanning documents
Manage the reception area, such as keeping it clean and organized
Answer inquiries from internal and external customers
Provide administrative support to other departments
Collect and distribute mail, packages, and other deliveries

Sample Front Desk Receptionist Resume for Inspiration

Karen Doe

Address: 123 Main Street, Anytown, CA 12345
Phone: 555-123-4567
Email: karendoe@email.com

Summary

Karen Doe is an experienced Front Desk Receptionist with an engaging, friendly personality and an impressive background in customer service. She has strong computer skills and is adept at juggling multiple tasks while maintaining a high level of professionalism. Karen is an excellent communicator and is bilingual in English and Spanish.

Work Experience

Front Desk Receptionist, Anytown Hotel, Anytown, CA (2015-Present)

Greet and welcome guests upon arrival
Answer and direct phone calls
Provide exceptional customer service
Manage room reservations
Sort and distribute mail

Receptionist, Anytown Medical Center, Anytown, CA (2013-2015)

Greeted and welcomed patients and visitors
Answered and directed phone calls
Scheduled patient appointments
Sorted and distributed mail and packages

Education

High School Diploma, Anytown High School, Anytown, CA (2009)
Associate Degree in Business Management, Community College of Anytown, Anytown, CA (2012)

Skills

Customer Service
Computer Proficiency (MS Office Suite, G Suite)
Organizational Skills
Multi-tasking
Time Management
Interpersonal Communication

Certifications

Certified Hospitality Professional (CHP) (2020)
Medical Receptionist Certification (2015)

Languages

English (Fluent)
Spanish (Fluent)

Resume tips for Front Desk Receptionist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Receptionist resume tips.
We collected the best tips from seasoned Front Desk Receptionist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your experience in customer service, including your ability to handle multiple tasks at once.
Focus on the skills that are relevant to the job, such as computer and phone proficiency.
Include any administrative experience you have, such as scheduling appointments and organizing files.
Mention any additional duties you have taken on in the past, such as data entry or welcoming visitors.
Demonstrate your proficiency in any software programs relevant to the position, such as Microsoft Office.

Front Desk Receptionist Resume Summary Examples

A front desk receptionist resume summary or resume objective can be a great way to outline your qualifications for the position and highlight the value you bring to the organization. It can help employers quickly identify the skills and experience you possess and can give them a better understanding of your capabilities. It can also be used to emphasize particular qualifications that are important for the job.

For Example:

Motivated Front Desk Receptionist with 3+ years of experience in providing excellent customer service, answering phones, and scheduling appointments.
Friendly Front Desk Receptionist with 5+ years of experience in managing front office operations, greeting visitors, and managing mail.
Dedicated Front Desk Receptionist with 8+ years of experience in providing administrative support, filing, and data entry.
Experienced Front Desk Receptionist with 10+ years of experience in greeting customers, answering questions, and resolving customer complaints.
Professional Front Desk Receptionist with 12+ years of experience in managing the front desk, processing payments, and scheduling appointments.

Build a Strong Experience Section for Your Front Desk Receptionist Resume

Building a strong experience section for a front desk receptionist resume is important because it is the first thing employers look at when reviewing a resume. It gives employers an idea of what the applicant is capable of and demonstrates their skills, qualifications, and accomplishments. A strong experience section allows applicants to highlight their achievements and set themselves apart from other candidates by showcasing their qualifications. Additionally, a strong experience section can help employers identify the best candidates for the position by providing a clear summary of the applicant’s work history.

For Example:

Provided exceptional customer service experiences to guests, visitors and other staff members.
Greeted clients warmly and took care of their inquiries in a timely fashion.
Answered and transferred phone calls in a professional manner.
Scheduled and confirmed appointments for clients.
Maintained up-to-date knowledge of hotel services and room availability.
Managed and organized reservations and cancellations.
Assisted guests with directions and local attractions.
Handled incoming mail and packages.
Maintained the cleanliness and orderliness of the front desk.
Processed payments and kept accurate records of transactions.

Front Desk Receptionist resume education example

Front Desk Receptionists typically need a high school diploma or equivalent. Some employers may prefer that applicants hold a postsecondary certificate or an associate's degree in a related field, such as office administration. Front Desk Receptionists should possess excellent customer service and communication skills, as well as computer proficiency and basic knowledge of office equipment.

Here is an example of an experience listing suitable for a Front Desk Receptionist resume:

Bachelor of Arts in Business Administration, University of Texas, Austin, Texas (2018)
Associate of Arts in Office Administration, Austin Community College, Austin, Texas (2016)
Certificate in Computer Networking, Austin Community College, Austin, Texas (2015)

Front Desk Receptionist Skills for a Resume

Adding skills to your Front Desk Receptionist Resume is important because it allows employers to quickly identify the qualifications and competencies you have that make you the right fit for the position. Skills like customer service, computer proficiency, data entry, telephone etiquette, and problem solving can all demonstrate your ability to be a successful receptionist. Examples should not be included as they can be more easily demonstrated through your experience and work history.

Soft Skills:

Customer Service
Communication
Interpersonal
Organizational
Multi-tasking
Time Management
Problem Solving
Adaptability
Attention Detail
Friendly Demeanor

Hard Skills:

Computer Skills
Data Entry
Customer Service
Time Management
Multi-tasking
Conflict Resolution
Telephone Skills
Organizational Skills
Filing/Records Management
Cash Handling

Common Mistakes to Avoid When Writing a Front Desk Receptionist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Receptionist resume

Highlight key skills such as customer service, communication, and organizational abilities.
Include details of any relevant experience in a customer service role.
Highlight any certifications or qualifications related to the role.
Detail any knowledge of relevant software programs.
Emphasize any experience in handling confidential information.
List any special awards or achievements.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.