Front Desk Clerk Resume Example (Free Guide)

Are you an experienced front desk clerk looking for a new job? It's important to have a resume that stands out and grabs recruiters' attention. In this article, we'll provide a comprehensive front desk clerk resume example that you can use as a template for your own resume. We'll also provide tips on how to make your resume stand out, what information to include, and how to format it for maximum impact. So read on to learn how to create a front desk clerk resume that will get you noticed.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Clerk do?

A Front Desk Clerk is responsible for providing customer service at the front desk of a business or organization. They typically greet customers, answer phones, schedule appointments, take payments and complete registration forms. They may also be responsible for other administrative tasks, such as filing, taking inventory, and providing information to customers.

We’re about to begin, but first, here are some other Front Desk Clerk related resume examples:

What are some responsibilities of a Front Desk Clerk?

Greet guests and check-in/check-out guests in a friendly and efficient manner
Provide information about the hotel and its services
Ensure all fees and charges are collected correctly
Handle cash, credit/debit cards, and other forms of payment
Answer all guests' inquiries and resolve any issues that may arise
Provide guests with directions and local information
Maintain cleanliness of the front desk area
Keep records of guest room bookings and reservations
Process guest requests and relay messages
Manage complaints and concerns in a professional manner

Sample Front Desk Clerk Resume for Inspiration

Front Desk Clerk

Name: John Doe
Address: 123 Main Street, Any Town, US
Phone: 555-555-5555
Email: john.doe@example.com

John Doe is an experienced Front Desk Clerk with a passion for providing exceptional customer service. He has over 8 years of experience in hotel and hospitality environments, and is proficient in customer relations, problem-solving, and multitasking. He is well-versed in office operations and has a strong understanding of hotel procedures and protocols.

Work Experience

Front Desk Clerk, Any Hotel, Any Town, US (2017-Present)

Greet and check-in hotel guests.
Provide customer service and address customer inquiries, issues, and complaints.
Process payments, reservations, and cancellations.
Maintain accurate records and follow up on guest inquiries.
Ensure that the front desk and lobby area are clean and organized.

Front Desk Clerk, Any Other Hotel, Any Town, US (2013-2017)

Greeted guests, registered them, and assigned rooms.
Processed payments, reservations, and cancellations.
Handled guest inquiries and complaints in a professional manner.
Managed guest check-ins, check-outs, and room transfers.
Performed basic administrative tasks and maintained accurate records.

Education

High School Diploma, Any High School, Any Town, US (2010)

Skills

Customer Service
Problem-Solving
Multitasking
Office Operations
Hotel Procedures
Computer Proficiency

Certifications

Certified Front Desk Professional (CFDP)

Languages

English (Native)
Spanish (Fluent)

Resume tips for Front Desk Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Clerk resume tips.
We collected the best tips from seasoned Front Desk Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience. Front desk clerks interact with customers regularly, so emphasizing your experience in customer service is key.
Accentuate your ability to multitask. Front desk clerks often juggle multiple tasks at once, from answering phones to checking customers in and out.
Showcase your conflict resolution skills. As a front desk clerk, you may be faced with customer disputes, so demonstrating your problem-solving skills is necessary.
List computer skills. Many front desk clerks use computers to check in visitors, so listing your computer proficiency is important.
Mention knowledge of hospitality industry. If you have knowledge of the hospitality industry, such as hotel policies and procedures, be sure to mention it.

Front Desk Clerk Resume Summary Examples

A Front Desk Clerk Resume Summary or Resume Objective can help you stand out from the competition. It allows you to showcase your strengths, experience, and qualifications in a concise and professional manner. A well-crafted summary or objective can help you get noticed by potential employers and increase your chances of securing the job. It also provides a great opportunity to highlight your key skills and qualifications, demonstrating to employers why you would be the perfect fit for the position.

For Example:

Experienced front desk clerk with over 5 years in the hospitality industry. Skilled in providing exceptional customer service and managing reservations.
Highly organized front desk clerk with 4 years of experience in the hospitality field. Expert in dealing with customer complaints and resolving issues.
Efficient front desk clerk with a passion for delivering outstanding customer service. Experienced in managing hotel bookings and resolving conflicts.
Dynamic front desk clerk with 3 years of experience in the hospitality field. Excellent problem-solving abilities and great communication skills.
Friendly front desk clerk with 2 years of experience in the hospitality industry. Knowledgeable in managing reservations and providing excellent customer service.

Build a Strong Experience Section for Your Front Desk Clerk Resume

Building a strong experience section for a front desk clerk resume is important because it allows employers to get a better sense of your qualifications and skills. It also allows you to highlight your accomplishments and demonstrate how your work has benefited your previous employers. The experience section should include relevant job titles, company names, dates of employment, duties and responsibilities, and any awards or recognitions you may have received. This information will help employers understand your qualifications and skills, as well as give them an insight into your work ethic and dependability.

For Example:

Maintained a professional and pleasant demeanor while greeting guests and responding to inquiries.
Answered incoming calls in a professional manner, providing information and taking messages.
Provided accurate and up-to-date information regarding hotel services, amenities, and local attractions.
Processed reservations and check-ins/check-outs in an efficient and accurate manner.
Managed accounts payable and receivable transactions, including cash handling and credit card processing.
Resolved customer service issues in a timely and efficient manner.
Organized and maintained accurate records of guest stays.
Ensured all customer complaints were properly documented and reported to management.
Assisted in the upkeep of the front desk, lobby, and other common areas.
Trained new front desk personnel on customer service techniques and company policies.

Front Desk Clerk resume education example

Front Desk Clerks generally need at least a high school diploma or equivalent. They may also benefit from having some college-level courses in hospitality or customer service, as well as basic computer skills. They must also possess excellent customer service and communication skills.

Here is an example of an experience listing suitable for a Front Desk Clerk resume:

Associate of Arts in Business Administration, St. Mary’s College, 2020
Certificate in Front Office Operations, ABC Technical Institute, 2019
Certificate in Customer Service, XYZ Professional Institute, 2018

Front Desk Clerk Skills for a Resume

Adding relevant skills to your Front Desk Clerk Resume is important to show hiring managers that you have the qualifications and abilities necessary to excel in the position. It is important to ensure that the skills you list are relevant to the job and are tailored to the job description. This will help set you apart from other applicants and make your resume stand out. Examples of skills to include on your Front Desk Clerk Resume are customer service, organizational skills, problem-solving abilities, communication, and computer proficiency.

Soft Skills:

Customer Service
Communication
Organizational
Time Management
Multi-Tasking
Problem-Solving
Interpersonal
Friendly Manner
Computer Literacy
Attention to Detail

Hard Skills:

Customer Service
Computer Proficiency
Multi-tasking
Data Entry
Reception
Phone Etiquette
Scheduling
Document Filing
Cash Handling
Time Management

Common Mistakes to Avoid When Writing a Front Desk Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Clerk resume

Highlight your customer service experience.
Include any relevant computer skills.
Demonstrate your strong communication skills.
Show your ability to work independently.
Detail any experience with cash handling.
Mention any familiarity with hotel software.
List any special qualifications, such as a second language.
Describe any multitasking or problem-solving abilities.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.