Front Desk Attendant Resume Example (Free Guide)

Welcome to our Front Desk Attendant Resume Example article! Here, we provide a comprehensive guide to writing an effective resume for a front desk attendant job. We cover the necessary skills and qualifications, as well as the best practices for creating a resume that will stand out from the competition. We also offer some helpful tips and tricks to make the most of your resume. With our help, you can be sure to make a great impression with your resume.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Attendant do?

A Front Desk Attendant is responsible for providing excellent customer service to guests and visitors of an establishment. They greet customers, answer questions, make reservations, handle payments, and provide information about the facility and its services. They may also be responsible for checking guests in and out, providing directions, making sure the lobby and other public areas are kept tidy and orderly, and providing any other assistance that guests may require.

We’re about to begin, but first, here are some other Front Desk Attendant related resume examples:

What are some responsibilities of a Front Desk Attendant?

Greeting and welcoming guests
Answering phone calls and taking messages
Providing basic information about the hotel and the local area
Checking in and out guests
Processing payments and issuing receipts
Addressing customer complaints and providing solutions
Making reservations and confirming room availability
Keeping the front desk area organized and clean
Maintaining a logbook of all guests

Sample Front Desk Attendant Resume for Inspiration

John Smith
Address: 123 Main Street, New York, NY 10001
Phone: (555) 555-5555
Email: johnsmith@example.com

Summary
John has over 2 years of experience working as a Front Desk Attendant in a fast-paced environment. He has excellent customer service skills, is highly organized and detail-oriented, and is always looking for ways to improve the customer experience. He is passionate about providing superior customer service and is dedicated to providing a welcoming and pleasant experience for everyone who walks through the door.

Work Experience

Front Desk Attendant, ABC Hotel, New York, NY (April 2018 – Present)

Greet all guests in a friendly and professional manner
Assist guests with check in and check out procedures
Process payments and handle cash transactions
Answer phone calls and respond to guests' inquiries
Maintain the cleanliness of the lobby area

Front Desk Clerk, XYZ Hotel, New York, NY (December 2016 – March 2018)

Greeted guests upon arrival and provided them with information about the hotel
Assisted guests with check in and check out procedures
Processed payments and handled cash transactions
Answered phone calls and responded to guests' inquiries
Provided excellent customer service to ensure guest satisfaction

Education
High School Diploma, Bronx High School, Bronx, NY (May 2016)

Skills

Excellent customer service skills
Strong organizational and multi-tasking skills
Ability to work in a fast-paced environment
Proficient in Microsoft Office Suite

Certifications
Certified Front Desk Agent, ABC Hotel, New York, NY (January 2017)

Languages
English (fluent)
Spanish (conversational)

Resume tips for Front Desk Attendant

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Attendant resume tips.
We collected the best tips from seasoned Front Desk Attendant - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience, multitasking capabilities, and organizational skills.
Demonstrate your experience with computer systems and programs, such as point of sale and reservation systems.
Mention any experience you have with hotel-specific software, such as property management systems.
Include any knowledge you have about a wide range of topics, such as local attractions and event venues.
Showcase your ability to remain organized and calm under stress.

Front Desk Attendant Resume Summary Examples

A resume summary or resume objective is a great way to grab the attention of potential employers and showcase your qualifications. It is especially useful for front desk attendant positions, as employers want to quickly assess how you will be able to handle customer service and the day-to-day operations of the job. Your summary or objective should highlight your background in customer service, communication, and administrative tasks. Additionally, you should include any relevant certifications or trainings that you have completed that make you an ideal candidate for the position.

For Example:

Experienced Front Desk Attendant with 5+ years of providing excellent customer service in a variety of settings. Proficient in managing and resolving customer inquiries.
Highly organized Front Desk Attendant with 4 years of experience. Possesses excellent communication and interpersonal skills. Skilled in multi-tasking and problem solving.
Reliable and hardworking Front Desk Attendant with 3 years of experience. Adept in handling customer complaints and inquiries with a friendly and professional attitude.
Dedicated and detail-oriented Front Desk Attendant with 2 years of experience. Ability to manage multiple tasks and provide excellent customer service.
Dynamic and friendly Front Desk Attendant with 1 year of experience. Focused on delivering exceptional customer service and ensuring customer satisfaction.

Build a Strong Experience Section for Your Front Desk Attendant Resume

Building a strong experience section for a front desk attendant resume is important because it allows employers to quickly assess your qualifications for the job. It is essentially a snapshot of your professional background and expertise. This section should include your relevant job titles, roles, and responsibilities. It also should include any awards, certifications, or other achievements you may have obtained in the past. Your experience section should clearly outline the skills and abilities you possess that make you a great fit for the front desk attendant role. It is important to include detailed descriptions that provide context to your accomplishments and demonstrate how you were able to contribute to the success of previous employers. Employers will be looking to see how your experience is applicable to the job they are hiring for, so make sure your experience section is tailored to the specific job you are applying for.

For Example:

Performed customer service duties such as answering phones, responding to inquiries, and resolving customer complaints.
Greeted customers as they arrived and directed them to the appropriate areas.
Provided information about the hotel, its amenities and services.
Verified customer information and collected payment for services rendered.
Completed check-ins and check-outs of guest in an efficient and friendly manner.
Provided concierge services such as making reservations, providing directions, and recommending local attractions.
Maintained a neat and organized front desk area.
Performed administrative duties such as filing, faxing, and data entry.
Processed payments and generated receipts.
Assisted in the training of new Front Desk Attendants.

Front Desk Attendant resume education example

Front Desk Attendants typically need a high school diploma or equivalent. In some cases, employers may require additional qualifications, such as a college degree or relevant work experience. Additional skills that may be beneficial include communication and customer service abilities, computer proficiency, and strong organizational skills.

Here is an example of an experience listing suitable for a Front Desk Attendant resume:

High School Diploma, XYZ High School, XYZ, XYZ, 20XX
Certificate in Hotel Management, XYZ Institute, XYZ, XYZ, 20XX
Basic First Aid and CPR Certification, XYZ Institute, XYZ, XYZ, 20XX

Front Desk Attendant Skills for a Resume

It is important to add skills to a Front Desk Attendant Resume because they are key to demonstrating the candidate's qualifications and experience. Skills can include customer service, interpersonal communication, computer proficiency, problem-solving, multi-tasking, and time management. By highlighting these skills, employers can get a better understanding of the candidate's abilities and how they can contribute to the organization.

Soft Skills:

Communication Skills
Interpersonal Skills
Customer Service
Organizational Skills
Multi-tasking
Time Management
Computer Literacy
Problem Solving
Attention to Detail
Conflict Resolution

Hard Skills:

Customer Service
Data Entry
Scheduling
Cash Handling
Computer Skills
Multi-tasking
Greeting Guests
Problem Solving
Conflict Resolution
Time Management

Common Mistakes to Avoid When Writing a Front Desk Attendant Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Attendant resume

Highlight customer service and communication skills
Demonstrate experience with multi-line phone systems
Showcase knowledge of office management software
Mention proficiency in computer skills, including Microsoft Office
Highlight organizational and problem-solving skills
Mention knowledge of safety and security protocols
List experience with handling cash transactions
Emphasize the ability to work collaboratively and independently
Mention an understanding of HIPAA and other compliance regulations
Showcase excellent interpersonal and customer service skills

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.