Concierge Resume Example (Free Guide)

Are you looking for a job as a Concierge? If so, then you have come to the right place. In this article, we will provide you with a detailed Concierge Resume Example that you can use to create your own resume and land the job of your dreams. We will also provide tips and advice to help you create a winning resume and make sure you stand out from the competition. So, let's get started!

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Concierge do?

A concierge is responsible for providing guests with hospitality services. This can include making dining reservations, booking tickets for shows and tours, providing information about local attractions, arranging transportation, and handling other requests. They also provide customer service and assistance to guests.

We’re about to begin, but first, here are some other Concierge related resume examples:

What are some responsibilities of a Concierge?

Greet visitors and guests to the hotel
Answer questions and provide information about the hotel, local attractions, and transportation options
Make restaurant reservations, spa appointments, and other reservations as requested by guests
Assist with check-in and check-out procedures
Provide concierge services such as making travel arrangements, purchasing tickets, and arranging tours
Assist with luggage handling
Organize and facilitate special events
Help guests with any other requests

Sample Concierge Resume for Inspiration

Name: John Doe

Address: 123 Main Street, Anytown, USA

Phone: 123-456-7890

Email: john.doe@example.com

Summary
John Doe is an experienced and reliable Concierge with over 10 years of experience in the hospitality industry. He is highly skilled in providing exceptional customer service experiences to guests, resolving customer inquiries, and providing efficient and professional service.

Work Experience

Concierge, ABC Hotel, Anytown, USA, 2011-Present
- Greet customers and answer inquiries in a friendly and professional manner.
- Provide detailed information about the hotel and its amenities.
- Make recommendations and reservations for dining, entertainment, and other activities.
- Resolve customer complaints and inquiries in a timely and efficient manner.
Front Desk Agent, XYZ Hotel, Anytown, USA, 2009-2011
- Greeted customers and checked them into the hotel.
- Provided information about the hotel and its amenities.
- Resolved customer inquiries and complaints in a timely and efficient manner.

Education
ABC University, Anytown, USA
Bachelor of Science in Hospitality Management, 2009

Skills

Customer service
Problem solving
Decision making
Time management
Organizational skills
Interpersonal skills
Communication skills

Certifications
Certified Concierge, Anytown Board of Tourism, 2012

Languages
English (fluent), Spanish (conversational)

Resume tips for Concierge

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Concierge resume tips.
We collected the best tips from seasoned Concierge - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience and any prior work in hospitality.
Demonstrate your knowledge of the local area, including attractions and points of interest.
Mention any foreign language expertise, as well as your command of computers, concierge software and other relevant programs.
Describe your problem-solving and multitasking abilities, as well as any other relevant skills.
Include any professional certifications, such as a Certified Concierge Professional designation.

Concierge Resume Summary Examples

Concierge Resume Summary or Resume Objective can help you to stand out from the crowd and make a great first impression. It can also be used to highlight the most important aspects of your experience and skills, and capture a potential employer's attention. It can also be used to showcase your unique qualifications and abilities that make you the perfect candidate for the job.

For Example:

Efficient and reliable concierge professional dedicated to providing exceptional customer service. Knowledgeable in all aspects of hospitality and hospitality-related services.
Highly motivated concierge professional with four years of customer service experience. Expert in managing reservations and providing personalized service to guests.
Detail-oriented concierge with extensive experience in delivering high-quality guest service. Skilled in providing assistance with transportation, event planning, and entertainment.
Dedicated concierge professional with a proven track record of exceeding customer expectations. Expert in handling all aspects of customer service, including reservations and customer inquiries.
Experienced concierge professional with excellent organizational and customer service skills. Proficient in managing guest requests and ensuring a positive customer experience.

Build a Strong Experience Section for Your Concierge Resume

Building a strong experience section for a concierge resume is important because it allows potential employers to quickly assess a candidate’s qualifications, skills and competencies. A well-crafted experience section can showcase a concierge’s ability to provide excellent customer service, deliver specialized services, build relationships with guests and provide knowledgeable advice. It can also highlight the concierge’s understanding of hospitality and customer service processes, their ability to stay organized in a fast-paced environment, and any other special skills that could be beneficial to the employer. A strong experience section is a great way to stand out from the competition and show potential employers that you are the right person for the job.

For Example:

Provided exceptional customer service to guests, ensuring their requests were fulfilled in a timely and effective manner.
Greeted guests upon arrival and provided them with directions, maps, and other information regarding the hotel.
Maintained an up-to-date knowledge of all hotel services, amenities, and special promotions.
Coordinated with other departments to ensure guests’ needs were met in a timely, professional manner.
Assisted guests with making reservations for restaurants, transportation, and local attractions.
Handled incoming calls and emails from guests, responding to inquiries and requests in a timely and professional manner.
Processed all payments and ensured accuracy of billing.
Created and maintained accurate records and files of all guest transactions.
Provided guests with information regarding the local area and attractions.
Assisted hotel staff with administrative tasks and other duties as requested.

Concierge resume education example

A concierge typically needs a high school diploma or GED. Depending on the employer, some employers may require a concierge to have additional qualifications such as a college degree or additional certifications related to customer service or hospitality.

Here is an example of an experience listing suitable for a Concierge resume:

Bachelor's Degree in Hospitality Administration, University of California, Berkeley, CA (20XX)
Certified Professional Concierge, International Concierge & Errand Association (20XX)
Professional Certificate in Business Administration, Stanford University, Stanford, CA (20XX)
Certificate in Hotel Management, University of San Francisco, San Francisco, CA (20XX)

Concierge Skills for a Resume

It is important to add skills for a Concierge Resume because a Concierge is a customer service professional who must demonstrate various skills to be successful. These skills include excellent customer service and communication skills, knowledge of the local area, the ability to think on their feet and multi-task, problem-solving abilities, and the ability to work well under pressure. Showcasing these skills on a Concierge Resume is essential for a successful job search.

Soft Skills:

Customer Service
Communication
Problem Solving
Organizational
Interpersonal
Time Management
Multi-tasking
Conflict Resolution
Adaptability
Discretion

Hard Skills:

Customer Service
Organizational Skills
Communication Skills
Time Management
Problem Solving
Multi-tasking
Computer Literacy
Teamwork
Conflict Resolution
Leadership

Common Mistakes to Avoid When Writing a Concierge Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Concierge resume

Highlight customer service experience and skills
Include role-specific certifications and qualifications
Highlight any language skills
Mention any relevant computer skills
Showcase a professional and courteous demeanor
Detail any relevant experience in the hospitality industry
Include any relevant education or training
Demonstrate strong problem-solving and organizational skills
Showcase excellent communication and interpersonal skills
Describe any experience with handling reservations or bookings
Demonstrate the ability to work under pressure and multi-task

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.