Call Center Supervisor Resume Example (Free Guide)

This article provides an example of a resume for a Call Center Supervisor position. It includes useful tips and guidance on how to create a resume that accurately reflects your experience and qualifications. It also provides a sample resume to help you get started. With this detailed resume example, you can create a strong, professional resume that will help you get noticed by employers.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Call Center Supervisor do?

A Call Center Supervisor is responsible for managing a team of call center agents, providing guidance and support in order to ensure they are providing excellent customer service. They are also responsible for monitoring and evaluating calls, providing coaching and feedback to agents, and developing solutions to customer service problems. Additionally, they are often responsible for hiring, training, and scheduling staff, as well as conducting performance reviews.

We’re about to begin, but first, here are some other Call Center Supervisor related resume examples:

What are some responsibilities of a Call Center Supervisor?

Developing and monitoring staff performance
Ensuring quality customer service is provided
Organizing staff shifts and schedules
Training and onboarding new staff
Managing customer complaints and inquiries
Monitoring customer feedback and trends
Making sure that staff adhere to company policies and regulations
Analyzing data to make decisions on improving customer service

Sample Call Center Supervisor Resume for Inspiration

Personal Details:
Name: John Smith
Address: 123 Main Street, Anytown, USA
Phone: (123) 456-7890
Email: johnsmith@example.com

Summary:
John Smith is an experienced Call Center Supervisor with over 10 years of experience in the field. He has a proven track record of successfully leading teams and ensuring customer satisfaction. He is highly organized, detail-oriented, and able to effectively manage multiple tasks and deadlines.

Work Experience:

Call Center Supervisor, ABC Company, Anytown, USA (2015-Present)

Manage a team of 15 customer service representatives and ensure customer satisfaction
Monitor daily performance metrics and identify areas of improvement
Train and mentor new customer service representatives
Develop and implement new policies and procedures

Call Center Representative, XYZ Company, Anytown, USA (2005-2015)

Provided excellent customer service to customers
Responded to customer inquiries in a timely manner
Assisted in resolving customer complaints

Education:
Bachelor of Science in Business Administration, Anytown University, Anytown, USA (2005)

Skills:

Customer Service
Leadership
Performance Management
Training & Development

Certifications:
Certified Call Center Manager (CCCM)

Languages:
English (Native), Spanish (Conversational)

Resume tips for Call Center Supervisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Call Center Supervisor resume tips.
We collected the best tips from seasoned Call Center Supervisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your leadership and management experience in a prominent section.
Detail your ability to manage customer service quality and handle customer complaints.
Mention your team-building skills, such as your ability to motivate and lead a team.
Showcase any successful projects you have managed and the results you achieved.
Include any technical skills and software proficiencies you have.

Call Center Supervisor Resume Summary Examples

A call center supervisor resume summary or resume objective is important to include as it gives potential employers an overview of your skills and experience. It also allows you to highlight why you are the best candidate for the position. A strong resume summary or objective can help employers quickly understand why you are qualified for the position. By including relevant keywords and qualifications, you can make yourself stand out among the competition.

For Example:

Experienced Call Center Supervisor with 8+ years of experience leading large teams and managing customer service operations.
Highly organized and analytical Call Center Supervisor with 5+ years of experience in a fast-paced environment.
Dedicated Call Center Supervisor with 10+ years of experience in customer service and operations management.
Innovative Call Center Supervisor with 6+ years of experience in overseeing customer service operations and increasing customer satisfaction.
Resourceful Call Center Supervisor with 7+ years of experience leveraging technology to optimize customer service and streamline operations.

Build a Strong Experience Section for Your Call Center Supervisor Resume

A strong experience section in a call center supervisor resume is important because it allows you to showcase the key skills, knowledge, and experiences you bring to the role. It also gives potential employers an understanding of your prior successes and accomplishments. By highlighting your experience in a clear and concise manner, you can demonstrate that you have the skills and qualifications needed to handle the supervisor role. Furthermore, it allows you to differentiate yourself from other applicants by showcasing the unique strengths and abilities that you bring to the table. Ultimately, the experience section of a call center supervisor resume is the best way to make an impression on potential employers and convince them that you are the right candidate for the job.

For Example:

Demonstrated success in managing a call center environment, including overseeing day-to-day operations, coaching and developing staff, and ensuring customer satisfaction.
Cultivated a team of 50+ customer service representatives to achieve a high-level of customer satisfaction.
Established and maintained strong customer relationships through quality service and prompt resolution of customer issues.
Regularly monitored call center performance to ensure accuracy and compliance with procedures and policies.
Utilized a wide range of software to efficiently monitor and analyze customer interactions.
Identified and implemented process improvements to enhance customer service and reduce costs.
Developed, documented and implemented customer service standards and procedures.
Managed customer inquiries and escalated complex issues to ensure timely resolution.
Assisted in the recruitment, training, and development of call center employees.
Provided guidance, motivation and direction to team members to ensure productivity.

Call Center Supervisor resume education example

A Call Center Supervisor typically needs at least a high school diploma or equivalent and may need to be proficient in one or more computer applications. Some employers may also require a degree in business, management, or a related field. Additionally, most employers require at least one year of experience working in a call center.

Here is an example of an experience listing suitable for a Call Center Supervisor resume:

Bachelor of Arts in Business Administration, University of California, Los Angeles, CA (2013)
Certificate in Call Center Management, California State University, Long Beach, CA (2015)
Certificate in Supervisory Leadership, UCLA Extension, Los Angeles, CA (2018)

Call Center Supervisor Skills for a Resume

Adding skills to a Call Center Supervisor Resume is important because it shows potential employers that you have the necessary qualifications and training to effectively manage a call center. It also highlights your abilities and expertise in the field. Including skills on your resume will allow employers to quickly and easily assess your suitability for the position. Examples of relevant skills for a Call Center Supervisor include customer service, problem-solving, conflict resolution, communication, team management, computer proficiency, and data analysis.

Soft Skills:

Leadership
Organizational
Problem-solving
Customer Service
Interpersonal
Communication
Motivational
Time Management
Conflict Resolution
Coaching

Hard Skills:

Call Center Management
Customer Service
Telephone Skills
Leadership
Training/Coaching
Organizational Skills
Performance Monitoring
Quality Assurance
Problem-Solving
Computer Literacy

Common Mistakes to Avoid When Writing a Call Center Supervisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Call Center Supervisor resume

Demonstrated ability to motivate, manage, and lead a team of call center agents.
Excellent problem solving, communication, and customer service skills.
Proficient in call center software, databases, and other related technologies.
Extensive experience in developing and implementing customer service strategies.
Strong knowledge of call center operations and processes.
Ability to resolve customer complaints in a timely manner.
Flexible and adaptable to changing customer service needs.
Excellent time management and organizational skills.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.