This article provides an example of a CV for a Hotel General Manager position. The example CV highlights the job seekers’ qualifications, experience, and accomplishments in the hotel management field. It also provides tips for writing an effective CV for a Hotel General Manager position.
We will cover:
What does a Hotel General Manager do?
The Hotel General Manager is responsible for the overall operations and performance of a hotel, including leading the hotel staff, developing and managing the hotel’s budget, setting goals and objectives, and ensuring customer satisfaction. They must also monitor the hotel’s revenue and expenses, develop strategies to increase revenue and to reduce costs, and coordinate with other departments within the hotel. They are also responsible for hiring and training staff, ensuring that safety and security protocols are followed, and handling customer complaints and inquiries.
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What are some responsibilities of a Hotel General Manager?
- Develop and implement business strategies to promote the hotel's brand and services.
- Oversee the daily operations of the hotel and its staff.
- Develop and implement marketing strategies to increase sales and revenue.
- Manage financial operations, such as budgeting, forecasting, and auditing.
- Maintain and develop relationships with customers, partners, and suppliers.
- Ensure that the hotel meets quality standards and customer expectations.
- Analyze customer feedback and implement improvements.
- Ensure compliance with health and safety regulations.
- Assist in resolving customer complaints.
- Supervise and motivate staff.
Sample Hotel General Manager CV for Inspiration
- Name: John Smith
- Address: 23 Main Street, City, State, ZIP
- Phone: (555) 555-5555
- Email: firstname.lastname@example.org
John Smith is an experienced Hotel General Manager with extensive experience in the hospitality industry. He has a proven track record of success in creating and maintaining a positive atmosphere for guests and employees alike. He is highly organized and has excellent customer service skills. He is dedicated to providing a high level of service and ensuring the highest level of customer satisfaction.
- Hotel General Manager, Hotel ABC, City, State (2019 - Present)
- Managed daily operations of the hotel including staff, guest services, and housekeeping
- Developed and implemented policies and procedures to ensure quality customer service
- Created and managed budgets to meet operational goals
- Ensured compliance with all applicable laws and regulations
- Supervised staff and ensured customer satisfaction
- Bachelor of Science in Hospitality Administration, University of XYZ, City, State (2014)
- Customer Service
- Staff Management
- Problem Solving
- Budget Management
- Certified Hotel Administrator (CHA)
- English (Fluent)
- Spanish (Conversational)
CV tips for Hotel General Manager
Crafting an impeccable CV that kickstarts your career is a challenging endeavor. While adhering to fundamental writing principles is beneficial, seeking guidance customized for your unique job pursuit is equally prudent. As a newcomer to the professional realm, you require Hotel General Manager CV pointers.
We've curated top-notch advice from experienced Hotel General Manager individuals. Explore their insights to streamline your writing journey and enhance the likelihood of fashioning a CV that captivates potential employers' attention.
- Highlight key management skills, such as budgeting, marketing, and staff management.
- Showcase a proven track record of successful projects.
- Include information about any awards you have received in your career.
- Mention any additional certifications or qualifications you may have.
- Include relevant industry knowledge, such as hospitality trends and industry best practices.
Hotel General Manager CV Summary Examples
A Hotel General Manager CV Summary or CV Objective is used to provide a brief overview of your professional background and qualifications to potential employers. It should be tailored to the specific position you are applying for and highlight how your qualifications and abilities can benefit the hotel. It should be concise and to the point, giving employers a quick and clear idea of why you are the ideal candidate for the job.
- Motivated and experienced General Manager with 9+ years in hospitality. Proven success in leading and managing high-performing teams.
- Dynamic General Manager with 10+ years of experience in the hospitality industry. Track record in developing strategies to increase guest satisfaction and profitability.
- Experienced General Manager with a passion for hospitality and customer service. Highly skilled in developing and implementing successful operational strategies.
- Seasoned General Manager with 12+ years of experience in hotel operations. Versed in all aspects of hotel operations to ensure guest satisfaction.
- Accomplished General Manager with 14+ years in the hospitality industry. Experienced in formulating strategies to maximize guest satisfaction and revenue.
Build a Strong Experience Section for Your Hotel General Manager CV
Building a strong experience section for a hotel general manager CV is essential because it allows the hiring manager to understand the candidate’s capabilities and background. It allows the hiring manager to see how the candidate handled a wide variety of situations, and it allows them to get an understanding of the candidate’s overall management style and approach. Additionally, it allows the hiring manager to see how the candidate has grown and developed over the years, and it allows them to understand the candidate’s successes and challenges. Finally, a strong experience section on a hotel general manager CV helps demonstrate the candidate’s commitment to the hospitality industry and gives the hiring manager the assurance that the candidate has the necessary skills and experience for the job.
- Successfully managed the day-to-day operations of a hotel with 250+ rooms.
- Implemented cost-saving measures to increase overall efficiency and profitability of hotel operations.
- Developed and maintained relationships with corporate and leisure customers.
- Oversaw all customer service, operational, and administrative functions for hotel.
- Ensured compliance with hotel policies and procedures as well as local, state, and federal laws.
- Planned and directed staff recruitment, training, and development initiatives.
- Developed and managed annual budgets, monitored financial performance, and ensured cost control.
- Monitored all operational and financial reports to identify trends, risks, and opportunities.
- Provided leadership and guidance to hotel staff through effective communication and coaching.
- Maintained a positive and professional working environment for all employees.
Hotel General Manager CV education example
A Hotel General Manager typically needs a bachelor's degree in hospitality management, business administration, or a related field. Additional certifications from the American Hotel & Lodging Educational Institute and other professional organizations can be beneficial. General Managers should also possess strong customer service, communication, and organizational skills.
Here is an example of an experience listing suitable for a Hotel General Manager CV:
- University of Oxford, Oxford, UK - MA in Hospitality Management, 2012
- University of Cambridge, Cambridge, UK - BA in Hotel Management, 2010
- Hotel Management School, London, UK - Diploma in Hospitality Management, 2008
Hotel General Manager Skills for a CV
It is important to add skills for a Hotel General Manager CV because employers use the skills section of a CV to quickly identify whether a candidate has the necessary skills and abilities needed to work in the position. Employers want to know that a candidate can perform the tasks and fulfill the responsibilities of the position. A well-written and comprehensive skills section can demonstrate to employers that the candidate is the right fit for the job.
- Financial Management
- Risk Management
- Team Building
- Strategic Planning
- Marketing Strategies
- Customer Service
- Time Management
Common Mistakes to Avoid When Writing a Hotel General Manager CV
In today's competitive job market, an average of 180 applications floods employers' inboxes for each vacant position. To streamline this influx of CVs, companies frequently employ automated applicant tracking systems that weed out less qualified candidates. If your CV manages to surpass these digital gatekeepers, it must still captivate the attention of the recruiter or hiring manager. Given the sheer volume of applications, a mere 5 seconds is typically allocated to each CV before a decision is reached. With this in mind, it's crucial to eliminate any extraneous information that might relegate your application to the discard pile. To ensure your CV shines, consult the list below for elements to avoid including in your job application.
- Skipping the cover letter: A well-crafted cover letter is an opportunity to showcase your suitability for the role and express your enthusiasm for it.
- Excessive jargon: CVs laden with technical terms can alienate hiring managers who lack specialized knowledge.
- Neglecting vital details: Incorporate your contact information, education, work history, and pertinent skills and experiences.
- Relying on generic templates: Tailoring your CV to the specific job exhibits your commitment to the position and company.
- Errors in spelling and grammar: Proofreading is essential to eliminate typos, spelling errors, and grammatical blunders.
- Overemphasizing duties: Highlight accomplishments to underline your candidacy's value.
- Sharing personal information: Steer clear of revealing personal details like age, marital status, or religious affiliations.
Key takeaways for a Hotel General Manager CV
- Strong organizational and leadership skills
- Ability to manage financials and budgets
- Expertise in hospitality industry regulations and standards
- Exceptional customer service and problem solving skills
- Experience in developing and maintaining successful relationships with business partners
- Ability to develop and implement strategies for improving hotel operations
- Excellent communication and interpersonal skills
- Familiarity with computer systems and software for managing hotel operations
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