Ticketing Agent Resume Examples (Template & 20+ Tips)

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Ticketing Agent Resume Example
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Ticketing Agent Resume Example

Are you applying for a job as a ticketing agent? If so, our Ticketing Agent Resume Example is the perfect place to get started on writing your resume. From the job description to the skills and qualifications needed, we've got it all covered. Plus, there are tips to help you structure your resume to make a great impression. Get ready to take your resume to the next level!

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Ticketing Agent do?

A ticketing agent is responsible for selling tickets to customers for various events, such as concerts, plays, movies, and sporting events. They are also responsible for helping customers with any ticketing-related inquiries and providing assistance with the booking process. They may also be in charge of handling payments, ensuring tickets are valid, and making sure customers have all the necessary information for their event.

We’re about to begin, but first, here are some other Ticketing Agent related resume examples:

What are some responsibilities of a Ticketing Agent?

  • Process ticket orders and provide customer service
  • Answer customer inquiries regarding ticket pricing, availability, seating locations, etc.
  • Ensure accuracy of ticket orders
  • Verify customer information for ticket purchases
  • Provide customers with ticket delivery options
  • Resolve customer complaints and answer questions related to tickets
  • Maintain records of customer orders and payments
  • Keep up to date with upcoming events and ticket packages

Sample Ticketing Agent Resume for Inspiration

Ticketing Agent

Personal Details:

  • Name: John Doe
  • Address: 123 Sesame Street, Anytown, US
  • Email: john.doe@example.com
  • Phone: (123) 456-7890

John Doe is an experienced Ticketing Agent with extensive knowledge of the airline industry. He has strong customer service skills and is very detail-oriented. He is also a strong communicator and has the ability to work with customers from many different cultures.

Work Experience:

  • Ticketing Agent, ABC Airline, Anytown, US (2017-Present)
  • Provided customer service to passengers, booked tickets, and handled customer inquiries and complaints.
  • Assisted passengers with baggage check-in and boarding.
  • Provided passengers with information regarding airline policies and procedures.


  • Bachelor's Degree in Business Administration, University of Anytown, US (2013-2017)


  • Customer Service
  • Problem-Solving
  • Computer Skills
  • Time Management
  • Interpersonal Skills


  • Airport Ticketing Agent Certification (2019)
  • Airline Passenger Safety Certification (2018)


  • English (Fluent)
  • Spanish (Conversational)

Resume tips for Ticketing Agent

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Ticketing Agent resume tips.
We collected the best tips from seasoned Ticketing Agent - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight any customer service experience you have.
  • Detail any sales or sales-related experience.
  • Include any technical skills you have such as software programs.
  • Mention any foreign language skills.
  • Include any experience with cash handling or money management.

Ticketing Agent Resume Summary Examples

A resume summary or resume objective is a great way to quickly summarize your qualifications and skills to a potential employer. It also gives you an opportunity to highlight your strongest points and showcase how they relate to the role you’re applying for. For a ticketing agent, a resume summary or objective can help you demonstrate your customer service skills, attention to detail, and technical knowledge of ticketing software. It can also show employers that you have experience working with different forms of payment and have a good understanding of ticketing regulations.

For Example:

  • Motivated ticketing agent with 5+ years of experience in customer service and ticketing. Possesses a strong work ethic, excellent attention to detail, and a positive attitude.
  • Highly organized and friendly ticketing agent with 10+ years of experience in customer service and ticketing. Proven ability to manage multiple tasks efficiently.
  • Experienced ticketing agent with 8+ years of experience in customer service and ticketing. Committed to providing excellent customer service and resolving customer inquiries promptly.
  • Dedicated ticketing agent with 10+ years of experience in customer service and ticketing. Skilled in problem solving and providing customers with accurate information.
  • Reliable ticketing agent with 7+ years of experience in customer service and ticketing. Proficient in providing customer support and managing ticketing systems.

Build a Strong Experience Section for Your Ticketing Agent Resume

Having a strong experience section on a ticketing agent resume is essential for making a good impression on potential employers. A strong experience section will demonstrate to recruiters that you have the right knowledge and experience to excel in the job. It will also show that you have the skills necessary to handle customer inquiries, manage ticketing systems, and process payments correctly. Furthermore, having a strong experience section can help you stand out from other applicants, as employers are often looking for experienced candidates to fill their ticketing agent positions.

For Example:

  • Assisted customers with ticket purchases, seat selection, and general questions about the airline.
  • Processed ticket payments, bookings and changes in accordance with established procedures.
  • Provided excellent customer service to passengers in a timely and professional manner.
  • Diligently followed up on customer complaints and concerns.
  • Adhered to all applicable laws and regulations regarding flight ticketing.
  • Processed group ticket requests and ensured accurate pricing.
  • Provided accurate information regarding arrivals and departures.
  • Resolved customer inquiries and complaints regarding ticketing issues.
  • Utilized computerized systems for ticketing and reservations.
  • Performed daily reconciliation of ticket sales and documents.

Ticketing Agent resume education example

A ticketing agent typically needs a high school diploma or GED, and some employers may require some postsecondary education or a certification from a travel school. Knowledge of different ticketing software and computer reservations systems is also important. Agents must be able to work independently and have excellent customer service and communication skills.

Here is an example of an experience listing suitable for a Ticketing Agent resume:

  • B.A in Tourism, University of California, Los Angeles, CA. 2019
  • Diploma in Ticketing and Reservation Management, Los Angeles Community College, Los Angeles, CA. 2017
  • Advanced Certificate in Airline Ticketing, Airline Career Training Institute, Los Angeles, CA. 2017

Ticketing Agent Skills for a Resume

It is important to add skills for a Ticketing Agent Resume because these skills demonstrate to potential employers that you possess the knowledge, experience, and qualifications necessary to successfully perform the job. Examples of skills for a Ticketing Agent may include customer service, effective communication, problem-solving, computer proficiency, organizational skills, and knowledge of airline regulations. Having these skills listed on your resume will help employers quickly assess your qualifications and determine if you are the right fit for the role.

Soft Skills:

  1. Customer Service
  2. Time Management
  3. Problem Solving
  4. Interpersonal Skills
  5. Organizational Skills
  6. Communication Skills
  7. Multi-tasking
  8. Attention to Detail
  9. Flexibility
  10. Conflict Resolution
Hard Skills:
  1. Customer Service
  2. Ticketing Systems
  3. Computer Literacy
  4. Data Entry
  5. Problem Solving
  6. Time Management
  7. Organizational Skills
  8. Interpersonal Skills
  9. Multi-tasking
  10. Communication Skills

Common Mistakes to Avoid When Writing a Ticketing Agent Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Ticketing Agent resume

  • Highlight customer service experience
  • Include technical and computer skills
  • Mention relevant certifications
  • Demonstrate strong problem-solving abilities
  • Highlight ability to work under pressure
  • Showcase ability to work as part of a team
  • Demonstrate excellent communication skills
  • Detail knowledge of ticketing systems

It's time to begin the job search. Make sure you put your best foot forward and land your next postal service job with the help of Resumaker.ai.
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