Front Office Manager Resume: Sample & Guide [Entry Level + Senior Jobs]

Are you looking for a way to stand out among other job candidates for a front office manager position? Our Front Office Manager Resume Example is here to help. This article will give you a detailed guide on how to create a professional and impressive resume that will make hiring managers take notice. With our tips and advice, you will be able to craft an effective resume that showcases your qualifications, experience and skills.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Office Manager do?

A Front Office Manager is responsible for overseeing the daily operations of the front desk and ensuring that guests have a positive experience. This includes greeting and registering guests, managing reservations, responding to guest inquiries, and resolving customer complaints. The Front Office Manager is also responsible for supervising the front desk staff and ensuring that all policies and procedures are being followed. Other duties may include making bank deposits, maintaining records of guest accounts, conducting nightly audits, and providing customer service training.

We’re about to begin, but first, here are some other Front Office Manager related resume examples:

What are some responsibilities of a Front Office Manager?

Manage front office staff, including receptionists, concierges, and guest service representatives.
Ensure guests are greeted warmly upon arrival and assisted with any needs.
Train and evaluate staff performance.
Assist in developing departmental policies and procedures.
Develop and manage budgets.
Ensure front desk and lobby areas are tidy and presentable.
Handle guest complaints and inquiries in a professional manner.
Ensure all customer service standards are met.
Monitor front office supplies and equipment.
Prepare daily shift reports and other reports as needed.
Perform other duties as assigned.

Sample Front Office Manager Resume for Inspiration

Name: Jane Doe

Address: 123 Main Street, Anytown, USA

Phone: +1 (111) 222-3333

Email: JaneDoe@example.com

Jane Doe is an experienced and motivated Front Office Manager with a proven track record in keeping operations running smoothly and efficiently. She has a history of providing excellent customer service and excellent organizational skills. Jane is a dedicated team leader who is able to quickly adapt to new situations.

Work Experience:

Front Office Manager, ABC Hotel, Anytown, USA (2015-present)
Front Desk Associate, XYZ Hotel, Anytown, USA (2012-2015)

Education:

Bachelor's Degree in Hospitality Management, Anytown University (2013)

Skills:

Excellent customer service skills
Strong organizational and time management skills
Ability to multi-task and prioritize tasks
Strong computer skills

Certifications: Certified Hospitality Supervisor (2015)

Languages: English (fluent), Spanish (conversational)

Resume tips for Front Office Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Office Manager resume tips.
We collected the best tips from seasoned Front Office Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight any experience you have managing front office operations.
Include any customer service and communication experience.
Mention any organizational and problem-solving skills you possess.
List any computer software you are proficient in.
Include any relevant certifications or qualifications.

Front Office Manager Resume Summary Examples

Using a front office manager resume summary or resume objective is a great way to quickly give employers a snapshot of your qualifications, experience, and skills. It is designed to draw attention to your most relevant qualifications and to make a good first impression. It can also help you stand out from other applicants by highlighting your best attributes and giving employers a better idea of why you would be a great fit for the position.

For Example:

Experienced Front Office Manager with 5+ years of managing front office operations, staff, and customer service.
Skilled in managing budgets, scheduling staff, and training new employees.
Strong customer service skills, with an excellent track record of resolving customer issues.
Knowledgeable in hotel operations, including reservations and housekeeping.
Able to multi-task and work in a fast-paced environment with high standards for customer satisfaction.

Build a Strong Experience Section for Your Front Office Manager Resume

Building a strong experience section for a Front Office Manager resume is important because it demonstrates to a potential employer that you have the required job skills and knowledge to successfully carry out the duties of a Front Office Manager. The experience section should highlight your experience in managing a front office environment, overseeing staff, and managing customer service. It should also show how you have handled difficult situations, solved problems, and worked with a team to achieve results. By showing your successful experience in these areas, you increase your chances of being considered for the position.

For Example:

Managed daily operations of the front office, including personnel, customer service, and reservations.
Ensured customer satisfaction and quality services through effective problem solving and communication.
Assisted in the hiring, training, and coaching of all front desk staff.
Developed and implemented new procedures and protocols to improve front office operations.
Managed all front desk personnel schedules, such as vacations and days off.
Provided assistance to customers in resolving their inquiries and complaints.
Ensured that all front desk personnel adhered to all company policies and procedures.
Monitored the performance of front desk personnel and provided feedback to ensure excellent customer service.
Ensured accuracy of all customer and reservation data.
Supervised all check-in and check-out processes.

Front Office Manager resume education example

A Front Office Manager typically needs at least a high school diploma or equivalent. Higher education in hospitality management or business administration may also be beneficial. Any relevant certifications or professional training may be helpful for a Front Office Manager. Knowledge of computer systems, customer service, and office management are also essential.

Here is an example of an experience listing suitable for a Front Office Manager resume:

Bachelor of Science in Business Administration, University of Nevada, Las Vegas, NV, 2011
Associate of Arts in Hospitality Management, Community College of Las Vegas, NV, 2009
Certificate of Completion in Hotel Management, Nevada State College, NV, 2008
Certificate in Customer Service, American Hotel & Lodging Association, NV, 2007

Front Office Manager Skills for a Resume

Adding skills to a Front Office Manager Resume is important because it allows potential employers to quickly and easily identify the front office manager's qualifications. It can also demonstrate the manager's knowledge and abilities, which can help the employer determine if they are a good fit for the position. Examples of skills to include on a front office manager resume are: customer service, organizational skills, problem solving, multitasking, communication, and technology proficiency.

Soft Skills:

Leadership
Organizational
Interpersonal
Problem-solving
Customer Service
Teamwork
Communication
Time Management
Multi-tasking
Conflict Resolution

Hard Skills:

Customer Service
Organizational Skills
Time Management
Financial Management
Team Leadership
Staff Scheduling
Computer Literacy
Communication Skills
Problem Solving
Delegation Skills

Common Mistakes to Avoid When Writing a Front Office Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Office Manager resume

Strong interpersonal and communication skills
Ability to manage a team and delegate tasks
Solid understanding of customer service principles
Proficient with office administration and bookkeeping
Demonstrated aptitude for problem solving
Familiarity with front office software and technology
Highly organized and detail-oriented
Commitment to providing excellent customer service

It's time to begin the job search. Make sure you put your best foot forward and land your next postal service job with the help of Resumaker.ai.