Front Desk Manager Resume Example (Free Guide)

This Front Desk Manager resume example provides a useful guide to creating a resume that will effectively showcase the skills and experience necessary to land the job. The article provides details on the key responsibilities of a Front Desk Manager, important skills to highlight, and offers helpful resume writing tips. Use this article to ensure your resume stands out from the competition and leads to a successful job search.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Front Desk Manager do?

A Front Desk Manager is responsible for managing the front desk operations of a hotel, motel, or other hospitality facility. This includes overseeing staff, providing customer service, and ensuring that all operations run smoothly. The Front Desk Manager is also responsible for ensuring that all guests are satisfied with their stay, as well as ensuring that all reservations, check-ins, and check-outs are properly handled. Additionally, the Front Desk Manager must ensure that all reservations, room rates, and other fees are accurately recorded.

We’re about to begin, but first, here are some other Front Desk Manager related resume examples:

What are some responsibilities of a Front Desk Manager?

Oversee the daily operations of the front desk
Train and manage front desk staff
Monitor and ensure quality of customer service
Handle customer inquiries and complaints
Maintain inventory of front desk supplies
Ensure accuracy of daily front desk reports
Maintain security and confidentiality of guest information
Resolve any customer issues in a timely manner
Prepare and submit daily and weekly reports to upper management

Sample Front Desk Manager Resume for Inspiration

Front Desk Manager

Name: Jane Smith

Address: 1234 Main St. Anytown, CA 90210

Phone: (111) 222-3333

Email: jane_smith@example.com

Front Desk Manager with 10+ years of experience in the hospitality industry. Possesses strong customer service and communication skills, as well as excellent organizational abilities. Able to handle multiple tasks, maintain an organized workspace, and ensure the smooth functioning of office operations.

Work Experience

Front Desk Manager, Big Hotel, Anytown, CA (2013-Present)

Manage front desk operations, ensuring that all guests receive the highest quality of service.
Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints.
Train and supervise front desk personnel.
Ensure that staff is meeting all standards of customer service.

Front Desk Agent, Little Hotel, Anytown, CA (2011-2013)

Greeted and checked in guests.
Provided information about the hotel and its services.
Assisted guests with reservations, inquiries, and requests.

Education

Bachelor of Science in Hospitality Management, Anytown University, Anytown, CA (2009)

Skills

Customer service
Communication
Organizational abilities
Problem-solving

Certifications

Certified Hospitality Supervisor (CHS), International Association of Hospitality Professionals (2015)

Languages

English: native speaker
Spanish: intermediate level

Resume tips for Front Desk Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Desk Manager resume tips.
We collected the best tips from seasoned Front Desk Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service and communication skills.
Demonstrate your ability to handle a busy workload.
Showcase your problem solving and multitasking abilities.
Emphasize your experience in the hospitality industry.
Showcase your knowledge of hotel operations and procedures.

Front Desk Manager Resume Summary Examples

A resume summary or resume objective is an important part of a front desk manager's resume because it helps employers quickly assess the candidate's qualifications and decide if they are a good fit for the position. The summary/objective should highlight the candidate's experience, skills, and accomplishments that are relevant to the job. This can include any customer service experience, leadership abilities, problem solving skills, and knowledge of relevant computer programs. By providing a concise and compelling summary/objective, the candidate can show employers how they can contribute to the organization and stand out from the competition.

For Example:

Experienced Front Desk Manager with 5+ years of experience in customer service and hospitality. Outstanding ability to build relationships with clients and staff.
Accomplished Front Desk Manager with 8+ years of experience in the hospitality industry. Proven ability to provide excellent customer service and manage front office operations.
Highly skilled Front Desk Manager with 10+ years of experience in the hospitality industry. Adept at resolving customer complaints and managing front desk operations.
Motivated Front Desk Manager with 3+ years of experience in the hospitality industry. Expert in managing customer relations and handling administrative tasks.
Dynamic Front Desk Manager with 4+ years of experience in customer service and hospitality. Exceptional ability to build relationships with clients and staff.

Build a Strong Experience Section for Your Front Desk Manager Resume

Building a strong experience section for a front desk manager resume is important for a few reasons. First, it provides employers with an overview of your professional experience and qualifications. Additionally, it allows you to highlight specific skills and achievements that make you a great fit for the position. Finally, it helps employers quickly identify your qualifications and decide whether or not to invite you for an interview.

For Example:

Created and maintained an organized filing system for customer records.
Managed all front office operations, including staff supervision and customer service.
Provided excellent customer service, resolving customer complaints in a prompt and professional manner.
Greeted and assisted customers with their inquiries, providing information and directions.
Remained up-to-date on hotel products, services and policies, and communicated the same to customers.
Ensured the accuracy of customer reservations and billing.
Organized daily paperwork and maintained a neat and orderly front desk area.
Managed multiple customer requests simultaneously and efficiently.
Monitored customer satisfaction and resolved customer issues promptly.
Created strategies to increase customer satisfaction and loyalty.

Front Desk Manager resume education example

Front Desk Managers should have a high school diploma or equivalent. They should also have a minimum of two years' experience working in a customer service or hospitality environment. Additionally, some employers may require Front Desk Managers to have a bachelor's degree in hospitality, business or a related field.

Here is an example of an experience listing suitable for a Front Desk Manager resume:

Bachelor of Arts in Hospitality Management, University of San Francisco, CA (2013)
Associate of Science in Hotel Management, San Francisco State University, CA (2011)
Certificate in Hotel Management, College of San Francisco, CA (2009)

Front Desk Manager Skills for a Resume

Adding skills to a Front Desk Manager Resume is important because it allows potential employers to quickly identify your strengths and capabilities. By including skills, employers can quickly see the qualities and experience you can bring to the job. Examples of skills that may be included on a Front Desk Manager Resume include customer service, problem solving, organization, communication, and time management.

Soft Skills:

Interpersonal Communication
Organizational Skills
Customer Service
Time Management
Problem Solving
Leadership
Multitasking
Conflict Resolution
Decision Making
Attention to Detail

Hard Skills:

Customer Service
Organizational Skills
Time Management
Scheduling
Computer Proficiency
Data Entry
Multi-tasking
Interpersonal Skills
Administrative Tasks
Problem Solving

Common Mistakes to Avoid When Writing a Front Desk Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Front Desk Manager resume

Strong customer service skills
Proficient in use of computer software and hardware
Excellent communication and organizational skills
Knowledge of hospitality industry standards and regulations
Ability to multi-task and prioritize tasks
Familiarity with front office operations
Ability to work well with a team
Ability to problem solve quickly and effectively
Excellent time management skills

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.