Technical Support Manager Resume Example (Free Guide)

This Technical Support Manager Resume Example is a great resource for those looking to create a professional resume that will make an impact. It provides an overview of what a successful Technical Support Manager should include in their resume and examples of effective resumes from Technical Support Managers. The example also highlights the most important skills and qualifications employers look for in Technical Support Managers.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Technical Support Manager do?

A Technical Support Manager is responsible for overseeing a team of customer service and technical support staff. They are responsible for ensuring customer inquiries are answered in a timely and efficient manner and ensuring customer satisfaction. They provide leadership and guidance to the customer service and technical support teams, and manage the scheduling of customer service and technical support staff to ensure they are adequately staffed to meet customer needs. They also analyze customer service data to identify trends, set goals and objectives, and provide recommendations to management. Additionally, they develop and implement customer service policies, procedures and standards.

We’re about to begin, but first, here are some other Technical Support Manager related resume examples:

What are some responsibilities of a Technical Support Manager?

Develop, implement and maintain technical support policies and procedures.
Manage technical support team and provide guidance, training, and support.
Monitor and track customer support requests and provide timely resolutions.
Evaluate customer support requests and ensure proper resolution.
Provide feedback to the team on customer service performance and opportunities for improvement.
Develop and maintain relationships with customers to ensure customer satisfaction.
Identify areas of improvement and process gaps in current customer support processes.
Analyze customer feedback and trends to identify potential areas for improvement.
Work with other departments to ensure customer service standards are met.
Report on customer support performance and other key metrics.

Sample Technical Support Manager Resume for Inspiration

Personal Details:

Name: John Doe
Address: Street 1, City, State, Zip Code
Phone: 555-555-5555
Email: john.doe@example.com

Summary: John Doe is an experienced Technical Support Manager with 10+ years of experience in customer service, technical support, and IT management. He has a proven track record of success in streamlining processes, providing excellent customer service, and developing strong relationships with internal and external stakeholders. John is also skilled in a variety of technologies and languages.

Work Experience:

Technical Support Manager, ABC Company, City, State
- Managed a team of 25+ technical support staff and supervised daily operations
- Developed and implemented customer service procedures and policies within the organization
- Ensured customer satisfaction and provided technical support to customers
- Analyzed customer feedback and identified areas for improvement
IT Manager, XYZ Company, City, State
- Managed IT infrastructure and operations for a small business
- Provided technical support and troubleshooting for hardware and software issues
- Implemented new technologies to improve efficiency and customer service
- Developed and maintained documentation of IT processes and procedures

Education:

Bachelor of Science in Computer Science, University of ABC, City, State

Skills:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Knowledgeable in Windows and Mac operating systems
Familiar with Linux/Unix systems
Able to troubleshoot hardware and software issues
Excellent customer service and communication skills

Certifications:

Microsoft Certified Professional (MCP)
CompTIA A+ Certified Technician

Languages:
English (fluent), Spanish (conversational)

Resume tips for Technical Support Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Technical Support Manager resume tips.
We collected the best tips from seasoned Technical Support Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your technical skills and expertise, such as knowledge of troubleshooting software or hardware issues.
Include any relevant experience with customer service, such as resolving customer complaints or providing technical support.
Emphasize your organizational and problem-solving skills, such as your ability to prioritize tasks and manage multiple projects simultaneously.
Showcase your communication skills, such as your ability to explain complex technical concepts in a clear and concise manner.
Include any certifications or training related to technical support, such as ITIL certification or Six Sigma training.

Technical Support Manager Resume Summary Examples

A resume summary or resume objective is an important part of a Technical Support Manager's resume as it quickly summarizes their experience and accomplishments. It provides employers with a snapshot of their qualifications and background and allows them to quickly assess whether the person is a good fit for the job. A well-crafted resume summary or objective can be the difference between getting an interview and not, so it is important to tailor it to the specific job and company.

For Example:

Technical Support Manager with 8+ years of experience leading complex IT projects. Skilled in problem solving and customer service.
Experienced Technical Support Manager with a track record of successful projects, customer satisfaction, and problem solving.
Highly organized and detail-oriented Technical Support Manager with 5+ years of experience in IT management. Excellent communication and problem-solving skills.
Talented Technical Support Manager with 5+ years in IT management. Proven record of successful projects and customer satisfaction.
Seasoned Technical Support Manager with 10+ years of experience in IT management. Possesses excellent problem-solving and customer service skills.

Build a Strong Experience Section for Your Technical Support Manager Resume

Building a strong experience section for a technical support manager resume is important because it will give employers an understanding of your professional background and capabilities. It will demonstrate your knowledge and experience in the field, and highlight any accomplishments you have achieved. It will also give employers an idea of how you handled different technical issues and customer service situations. It will demonstrate your ability to problem-solve and work well with customers and other members of the team. Finally, it will show your expertise in the technical support field and how you can help the company succeed.

For Example:

Managed a team of 10+ technical support professionals in the daily operations of a multi-site call center.
Developed and implemented customer service policies and procedures in a highly regulated environment.
Trained and supervised customer service representatives in product knowledge, problem resolution techniques and customer service best practices.
Monitored and analyzed customer service metrics to identify trends and areas for improvement.
Performed quality assurance checks to ensure customer service representatives complied with established policies and procedures.
Provided feedback to team members regarding performance and customer service issues.
Resolved customer service inquiries, complaints, and escalated issues in a timely and effective manner.
Maintained up-to-date knowledge of products, services, and customer support processes.
Created and managed customer service team goals and objectives.
Utilized software and systems to track customer service tickets and trends.

Technical Support Manager resume education example

A Technical Support Manager typically needs a minimum of a bachelor's degree in computer science, information technology, or a related field. However, some employers may accept an associate degree in a related field with relevant work experience. Technical Support Managers should also have knowledge of troubleshooting, customer service skills, and experience in the field. Additionally, certifications, such as CompTIA A+ and Network+ or Microsoft Certified Systems Administrator (MCSA) can be beneficial for Technical Support Managers.

Here is an example of an experience listing suitable for a Technical Support Manager resume:

Bachelor of Science in Computer Science, University of California, Santa Cruz, CA (2006-2010)
Associate of Applied Science in Computer Network Technology, Ohlone College, Fremont, CA (2004-2006)
Cisco Certified Network Associate (CCNA) certification (2009)
Microsoft Certified Professional (MCP) certification (2010)
Six Sigma Green Belt certification (2012)

Technical Support Manager Skills for a Resume

Adding skills to a Technical Support Manager resume is important because it helps employers quickly identify the applicant's qualifications and experience. It also allows employers to compare applicants easily and accurately. Skills to include on a Technical Support Manager resume could include technical expertise, such as working with networks and hardware, software knowledge, customer service experience, problem solving, and project management.

Soft Skills:

Leadership
Teamwork
Communication
Organizational
Problem-solving
Conflict resolution
Time management
Adaptability
Critical thinking
Patience

Hard Skills:

Computer Networking
Software Troubleshooting
Customer Service
System Administration
Help Desk Support
Hardware Maintenance
Problem Solving
Data Analysis
Project Management
Technical Writing

Common Mistakes to Avoid When Writing a Technical Support Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Technical Support Manager resume

Demonstrated experience in troubleshooting and resolving technical issues.
Proficient in multiple software programs and hardware platforms.
Excellent customer service and communication skills.
Able to create and maintain documentation related to technical support.
Strong organizational and problem-solving skills.
Ability to work under pressure and meet tight deadlines.
Knowledge of IT service management and ITSM tools.
Ability to prioritize and manage multiple tasks at once.
Experience in training and supervising support staff.
Familiarity with network security systems.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.