Shift Manager Resume Example (Free Guide)

This article provides a Shift Manager resume example to help individuals seeking a job in this field. It outlines the key skills and qualifications that employers are looking for and provides a comprehensive summary of a Shift Manager's responsibilities. It also provides tips and advice on how to customize your own resume to make it stand out from the competition.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Shift Manager do?

A Shift Manager is responsible for managing the staff, operations and sales during a specific shift. They typically supervise the activities of other employees, ensure that customer needs are met, handle customer complaints, and ensure that all safety guidelines are followed. They may also be responsible for scheduling, training, and motivating employees, as well as conducting performance reviews.

We’re about to begin, but first, here are some other Shift Manager related resume examples:

What are some responsibilities of a Shift Manager?

Managing and motivating employees
Organizing and delegating tasks
Ensuring that all safety procedures are followed
Maintaining an organized work environment
Enforcing company policies and procedures
Monitoring employee performance and providing feedback
Resolving customer complaints and issues
Maintaining accurate financial records
Assisting with the hiring and training of new staff
Ensuring that all orders are fulfilled in a timely manner

Sample Shift Manager Resume for Inspiration

Name: John Doe
Address: 123 Main Street, Anytown, ST 12345
Phone: (123) 456-7890
Email: john.doe@example.com

John Doe is an experienced Shift Manager with a demonstrated history of working in the retail and hospitality industries. He is skilled in customer service, employee training, and problem-solving.

Work Experience:

Shift Manager, ABC Retail Store, Anytown, ST – November 2015 to Present
- Managing and leading a team of 8-10 employees
- Conducting employee evaluations and reviewing employee performance
- Providing training to new employees
- Ensuring store compliance with safety laws and regulations
Shift Supervisor, XYZ Restaurant, Anytown, ST – November 2012 to October 2015
- Managing and leading a team of 5-7 employees
- Ensuring customer satisfaction and resolving customer complaints
- Monitoring employee performance and providing feedback
- Maintaining records of employee attendance, cash handling, and scheduling

Education:

Bachelor of Science in Business Administration, ABC University, Anytown, ST – June 2012

Skills:

Customer Service
Leadership
Team Management
Problem-Solving
Training

Certifications:

First Aid & CPR Certification, American Red Cross – Valid until 2021

Languages:

English – Native Speaker
Spanish – Advanced Proficiency

Resume tips for Shift Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Shift Manager resume tips.
We collected the best tips from seasoned Shift Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your experience in management and customer service roles.
Demonstrate your ability to handle conflict and make tough decisions.
Emphasize your communication, organizational, and problem-solving abilities.
Include any training or certifications related to shift management.
Showcase your ability to manage and motivate employees.

Shift Manager Resume Summary Examples

A shift manager resume summary or resume objective is an excellent way to highlight your skills and experiences that make you an ideal candidate for the position. It also allows employers to quickly see how your experience can benefit their organization. Additionally, it can showcase your soft skills, such as problem-solving and communication, which are essential for any shift manager. Ultimately, it demonstrates to employers that you are the perfect candidate for the job.

For Example:

Dedicated Shift Manager with 5+ years’ experience managing personnel in fast-paced environments. Adept at problem-solving, employee coaching, and budgeting.
Experienced Shift Manager with a demonstrated ability to provide exemplary leadership to staff, maximize customer satisfaction, and reduce costs.
Highly organized and detail-oriented Shift Manager with the capacity to develop and implement policies and procedures. Proven record of increasing employee morale and productivity.
Results-driven Shift Manager with 8+ years’ experience in customer service and conflict resolution. Committed to meeting customer needs and consistently exceeding expectations.
Innovative Shift Manager with excellent organizational skills and the ability to multitask. Proven track record of successfully managing all aspects of shift operations.

Build a Strong Experience Section for Your Shift Manager Resume

Having a strong experience section on a shift manager resume is important because it conveys to hiring managers that the applicant is a competent and experienced leader. It demonstrates the applicant's ability to manage teams and projects, as well as their ability to work in a fast-paced environment. It also shows the applicant's knowledge and understanding of industry trends, customer service, and operational efficiencies. Furthermore, it gives potential employers an insight into the applicant's skills, strengths, and weaknesses. Therefore, having a strong experience section on a shift manager resume can help applicants stand out from the competition and give them an advantage when it comes to securing an interview.

For Example:

Managed a shift of 12-15 employees in a fast-paced retail environment.
Ensured all assigned tasks were completed in a timely manner.
Provided direction and guidance to subordinates to help them reach their goals.
Monitored employee performance and provided feedback and coaching.
Resolved customer complaints in a professional and efficient manner.
Maintained an organized and clean work environment.
Trained new employees on policies and procedures.
Implemented new initiatives to improve operational efficiency.
Conducted weekly team meetings to discuss goals and objectives.
Developed and updated shift schedules for staff members.

Shift Manager resume education example

Shift Managers typically need a high school diploma or equivalent. Many employers may also require Shift Managers to have some college coursework or a degree in business or a related field. Additionally, Shift Managers should have previous experience in the hospitality or retail industry. Previous supervisory or management experience is also beneficial.

Here is an example of an experience listing suitable for a Shift Manager resume:

Bachelor of Arts in Business Administration, University of Washington, Seattle, WA - May 2020
Associate of Applied Science in Business Management, Bellevue College, Bellevue, WA - December 2017
Certificate in Retail Management, Renton Technical College, Renton, WA - June 2016

Shift Manager Skills for a Resume

Adding skills to a Shift Manager resume is important because it allows potential employers to quickly see what qualifications and abilities the applicant has, which can be key in determining if they would be a good fit for the role. Examples of skills that might be included on a Shift Manager resume include team leadership, problem solving, customer service, scheduling and budgeting, communication, multitasking, and organization.

Soft Skills:

Leadership
Teamwork
Organizational
Communication
Decision Making
Problem Solving
Time Management
Adaptability
Motivation
Multitasking

Hard Skills:

Leadership
Customer Service
Inventory Management
Cash Management
Team Building
Problem Solving
Conflict Resolution
Time Management
Organizational Skills
Training Skills

Common Mistakes to Avoid When Writing a Shift Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Shift Manager resume

Highlight your leadership experience
Showcase your communication skills
Detail any customer service experience
Demonstrate your ability to multitask
Mention any scheduling experience
Describe your conflict resolution skills
Include any knowledge of safety protocols
Highlight any problem-solving abilities
Describe any relevant training you have received

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.