Hotel General Manager Resume: Sample & Guide (Entry Level & Senior Jobs)

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Hotel General Manager Resume Example
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Hotel General Manager Resume Example

Are you looking to advance your career as a Hotel General Manager? A strong resume is essential in showcasing your leadership, management, and hospitality skills. Our Hotel General Manager Resume Example article provides a comprehensive guide to creating a standout resume that will impress potential employers. From highlighting your relevant experience to emphasizing your accomplishments, our example can help you land the hotel general manager position you desire.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • Why you should use a resume template
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Hotel General Manager do?

  1. Oversees the operations and staff of the hotel
  2. Creates and implements hotel policies and procedures
  3. Manages the financial performance of the hotel
  4. Ensures the highest level of customer service and satisfaction
  5. Handles guest complaints and resolves any issues
  6. Works to increase sales and revenue for the hotel
  7. Oversees maintenance and cleanliness of the hotel
  8. Handles hiring, training, and evaluating staff
  9. Communicates with other department managers to coordinate hotel activities

What are some responsibilities of a Hotel General Manager?

  • Overseeing daily operations and managing staff
  • Developing and implementing strategies to improve hotel performance
  • Ensuring customer satisfaction and handling any customer complaints
  • Set and monitor budgets and financial goals
  • Implementing hotel policies and procedures
  • Managing and maintaining relationships with vendors and suppliers
  • Marketing and promoting the hotel to drive revenue
  • Managing and overseeing renovations and improvements
  • Ensuring compliance with health and safety regulations

Sample Hotel General Manager Resume for Inspiration


  • Name: John Smith
  • Email:
  • Phone: 123-456-7890
  • Address: 123 Main Street, City, State, Zip Code


John Smith is a highly experienced and results-oriented Hotel General Manager with a proven track record of achieving operational excellence and guest satisfaction in the hospitality industry. He has strong leadership and interpersonal skills, with the ability to drive team performance and consistently deliver outstanding service.


Hotel General Manager
ABC Hotel, City, State
June 2015 - Present

  • Direct and oversee all hotel operations, including guest services, housekeeping, maintenance, sales, marketing, and human resources.
  • Develop and implement strategic plans to maximize revenue and profitability, while maintaining high standards of quality and service.
  • Recruit, train, and mentor staff to ensure a high-performing and motivated team.
  • Manage budgets, financial reporting, and cost control measures to drive efficiency and productivity.


Bachelor's Degree in Hospitality Management
XYZ University, City, State
Graduated: May 2010


  • Exceptional leadership and management abilities
  • Strategic planning and financial analysis
  • Excellent interpersonal and communication skills
  • Proficient in hotel management software and technology
  • Strong understanding of industry trends and best practices


  • Certified Hotel Administrator (CHA)
  • Food Safety Manager Certification
  • First Aid/CPR Certification


Fluent in English and Spanish

Resume tips for Hotel General Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Hotel General Manager resume tips.
We collected the best tips from seasoned Hotel General Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your leadership experience in the hospitality industry.
  • Showcase your ability to increase hotel revenue and occupancy rates.
  • Include your proficiency in hotel operations and management systems.
  • Emphasize your success in implementing cost-saving measures and improving operational efficiency.
  • Mention any awards or recognition received for exceptional performance in hotel management.

Hotel General Manager Resume Summary Examples

A Hotel General Manager Resume Summary or Resume Objective is important to provide a brief overview of your qualifications, skills, and career goals to potential employers. It helps to grab the attention of hiring managers and showcases your relevant experience and accomplishments. By including a summary or objective at the beginning of your resume, you can effectively communicate your value as a candidate and increase your chances of securing an interview.

For Example:

  • Experienced hotel general manager with 10+ years in the hospitality industry
  • Proven track record of overseeing staff, maintaining high guest satisfaction, and increasing revenue
  • Exceptional leadership and communication skills
  • Proficient in budget management and financial analysis
  • Strong knowledge of hotel operations and industry trends

Build a Strong Experience Section for Your Hotel General Manager Resume

The experience section is crucial for a Hotel General Manager resume as it demonstrates the candidate's track record of success and leadership in the hospitality industry. It provides tangible evidence of their ability to manage staff, increase revenue, and enhance guest satisfaction. A strong experience section can set a candidate apart from others and show their potential to effectively run a hotel and achieve business goals.

For Example:

  • Oversaw all aspects of hotel operations, including front desk, housekeeping, and food and beverage services
  • Managed a team of over 100 staff members, including hiring, training, and performance evaluations
  • Implemented cost-saving measures that resulted in a 15% reduction in operating expenses
  • Developed and maintained relationships with vendors and suppliers to ensure high-quality and cost-effective supplies
  • Created and implemented standard operating procedures to improve efficiency and guest satisfaction
  • Increased hotel revenue by 20% through effective sales and marketing strategies
  • Oversaw renovations and upgrades to the hotel facilities, resulting in a 95% guest satisfaction rate
  • Resolved guest complaints and issues in a timely and professional manner
  • Managed and maintained a high level of cleanliness and maintenance throughout the hotel
  • Strategically planned and executed special events and promotions to drive business and attract new customers

Hotel General Manager resume education example

A Hotel General Manager typically needs a bachelor's degree in hotel management, hospitality management, business administration, or a related field. Some employers may prefer candidates with a master's degree in hotel management or business administration. In addition to formal education, Hotel General Managers also gain valuable experience through internships, entry-level positions in the hotel industry, and on-the-job training. Continuing education and professional development courses may also be beneficial for career advancement.

Here is an example of an experience listing suitable for a Hotel General Manager resume:

  • Bachelor of Science in Hotel Administration, Cornell University
  • Certified Hotel Administrator (CHA), American Hotel and Lodging Association
  • Completed training in Hospitality Management from the International Hotel School

Hotel General Manager Skills for a Resume

It is important to add skills for a Hotel General Manager Resume as these skills demonstrate the candidate’s ability to effectively manage and lead a hotel's operations. Including relevant skills such as leadership, customer service, financial management, and communication skills can showcase the candidate’s proficiency and qualifications for the role. Having a diverse skillset can also help the candidate stand out amongst other applicants.

Soft Skills:

  1. Leadership
  2. Communication
  3. Problem-solving
  4. Adaptability
  5. Teamwork
  6. Time management
  7. Customer service
  8. Conflict resolution
  9. Organization
  10. Negotiation
Hard Skills:
  1. Revenue management
  2. Budget analysis
  3. Strategic planning
  4. Cost control
  5. Operations management
  6. Food and beverage
  7. Customer service
  8. Staff development
  9. Team leadership
  10. Financial reporting

Common Mistakes to Avoid When Writing a Hotel General Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Hotel General Manager resume

  • Proven track record of effectively managing hotel operations
  • Demonstrated ability to lead and motivate a diverse team
  • Expertise in budgeting and financial management
  • Strong customer service skills and commitment to guest satisfaction
  • Proficient in implementing and maintaining hotel standards and policies
  • Ability to collaborate with various departments to ensure smooth operations
  • Experience in marketing and promoting the hotel to drive revenue
  • Knowledge of industry regulations and compliance standards
  • Excellent communication and problem-solving skills
  • Passion for hospitality and dedication to continuous improvement

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