Customer Service Professional Resume Example (Free Guide)

This article provides a comprehensive look at the skills and experience needed to be a successful customer service professional. It includes a detailed example of a resume, along with tips and advice to help you create your own. Whether you're just starting out in the industry or have years of experience, this article is sure to provide valuable insight into the job search process.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Professional do?

A Customer Service Professional is responsible for providing excellent customer service to customers. They are responsible for answering customer inquiries, dealing with customer complaints, and helping customers with their orders. Customer Service Professionals provide customer support to customers in a variety of ways such as email, telephone, and face-to-face interactions. They provide customers with product and service information, troubleshoot customer issues, and ensure customer satisfaction.

We’re about to begin, but first, here are some other Customer Service Professional related resume examples:

What are some responsibilities of a Customer Service Professional?

Delivering excellent customer service to all customers
Addressing customer inquiries in a timely manner
Building customer relationships to ensure customer loyalty
Utilizing product knowledge to answer customer questions
Maintaining customer account information and handling customer complaints
Providing feedback on customer satisfaction surveys
Upselling and cross-selling products and services
Navigating customer service software to track customer interactions
Resolving customer issues by providing creative solutions
Ensuring customer satisfaction through follow-up calls and emails

Sample Customer Service Professional Resume for Inspiration

John Doe

Address: 123 Main St., Anytown, ST 12345 | Phone: (123)-456-7890 | Email: john.doe@example.com

Customer Service Professional with 5+ years experience in customer service, sales, and client relations. Exceptional interpersonal and communication skills, adept at quickly establishing rapport with clients. Track record of resolving customer complaints and ensuring customer satisfaction. Proven ability to maintain a high level of professionalism, poise, and understanding when dealing with customers.

Work Experience:

Customer Service Representative, ABC Company, Anytown, ST (2015-Present)

Respond to customer inquiries and provide technical support for products and services.
Troubleshoot and resolve customer complaints in a timely manner.
Maintain customer records and document customer interactions.
Evaluate customer feedback and recommend changes to improve customer satisfaction.

Sales Associate, XYZ Store, Anytown, ST (2010-2015)

Provided customer service and assistance in product selection.
Demonstrated product features and answered customer questions.
Processed customer payments and maintained sales records.
Assisted in the development of promotional materials.

Education:

Bachelor of Science in Business Administration, Anytown University, Anytown, ST (2010)

Skills:

Customer Service
Sales
Client Relations
Interpersonal Communication
Time Management

Certifications:

Certified Customer Service Professional (CCSP)

Languages:

English (Native)
Spanish (Fluent)

Resume tips for Customer Service Professional

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Professional resume tips.
We collected the best tips from seasoned Customer Service Professional - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight any customer service experience you may have had.
Provide examples of any customer service training you have completed.
Showcase your ability to handle difficult customer service scenarios.
Demonstrate your exemplary communication skills.
Highlight any awards or recognition you have received for customer service.

Customer Service Professional Resume Summary Examples

A resume summary or resume objective is used to give a brief overview of your qualifications and experience for the hiring manager. It helps them quickly identify if you are a good fit for the job. It should be tailored to the position you are applying for and should be used to highlight the skills and experience that make you an ideal candidate. It is important to include a resume summary or objective because it is the first thing that a hiring manager will see when looking at your resume.

For Example:

Experienced customer service professional with 8+ years of experience in the hospitality and retail industry. Skilled in problem solving, customer relations and communication.
Customer service expert with 10+ years of experience. Knowledgeable in customer relations, conflict resolution, and customer support.
Highly motivated customer service professional with 7+ years of experience providing excellent customer service. Proven ability to develop and maintain strong customer relationships.
Accomplished customer service professional with 5 years of experience in a call center environment. Demonstrated ability to effectively and efficiently handle customer inquiries and complaints.
Highly organized and detail-oriented customer service professional with 6+ years of experience providing outstanding customer service. Skilled in problem solving and customer relations.

Build a Strong Experience Section for Your Customer Service Professional Resume

Building a strong experience section for a customer service professional resume is important because it highlights the candidate's knowledge and skills in the customer service field. It shows potential employers that the candidate is capable of providing excellent customer service, has a good understanding of customer service principles and processes, and has the ability to effectively manage customer inquiries and complaints. Additionally, having a well-developed experience section also showcases the candidate's ability to work in a fast-paced environment and handle customer service tasks with a high degree of professionalism.

For Example:

Provided excellent customer service and support to over 500 clients throughout the duration of employment.
Greeted customers in an efficient and professional manner, building strong relationships to ensure repeat business.
Answered customer inquiries in a timely, accurate and professional manner.
Resolved customer complaints in an effective and diplomatic manner.
Processed customer orders in a timely and accurate manner.
Identified customer needs and provided appropriate solutions.
Maintained and updated customer records in a timely manner.
Responded to customer inquiries via phone, email and in-person.
Provided feedback to management on customer service performance.
Assisted in developing and implementing customer service policies and procedures.

Customer Service Professional resume education example

A customer service professional needs a high school diploma or equivalent, as well as specialized training in customer service skills. They should have a strong understanding of the company's products and services, as well as excellent communication and problem-solving skills. They should also be knowledgeable of industry standards, regulations, and applicable laws. Additionally, they should be familiar with computer software, such as Microsoft Office, and be able to work in a fast-paced environment.

Here is an example of an experience listing suitable for a Customer Service Professional resume:

Bachelor of Arts in Business Administration, University of California, Los Angeles – 2016
Associate Degree in Business, Santa Monica College – 2013
Certificate in Customer Service, University of Southern California – 2018

Customer Service Professional Skills for a Resume

It is important to add skills for a Customer Service Professional Resume because it will highlight the qualities and expertise that make you an ideal candidate for the job. It is also a great way to showcase your knowledge and experience in providing excellent customer service. Examples of skills for a Customer Service Professional Resume include communication, problem-solving, conflict resolution, and time management. By including these skills, employers will be able to see that you have the necessary skillset to provide excellent customer service.

Soft Skills:

Empathy
Patience
Communication
Organizational
Interpersonal
Diplomacy
Problem-solving
Attention to Detail
Adaptability
Conflict Resolution

Hard Skills:

Verbal Communication
Written Communication
Problem Solving
Empathy
Organizational
Multitasking
Patience
Product Knowledge
Technical Skills
Time Management

Common Mistakes to Avoid When Writing a Customer Service Professional Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Professional resume

Highlight your customer service experience and accomplishments
Outline your technical skills, such as knowledge of customer service software and systems
Include certifications and awards that demonstrate your commitment to customer service excellence
Showcase your communication skills, such as the ability to listen to customers and address their needs
Highlight your problem-solving skills and the ability to resolve customer issues quickly and efficiently
Demonstrate a positive attitude and the ability to stay calm under pressure
Include your willingness to go the extra mile for customers

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.