Customer Service Operator Resume Example (Free Guide)

Are you looking for a job as a Customer Service Operator? If so, this article is for you! We will provide you with a comprehensive resume example to give you guidance on how to write an effective resume, as well as tips on how to stand out from the competition. We will also provide you with advice on what to include in your resume to make sure it is tailored to the job you are applying for. So, if you are ready to get started, read on and let's get your resume ready!

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Operator do?

A Customer Service Operator is responsible for providing customer service and support to customers. They answer customer inquiries, provide product and service information, troubleshoot technical issues, handle customer complaints and escalate unresolved issues to higher levels of management. They may also process orders, returns and exchanges, and upsell products and services.

We’re about to begin, but first, here are some other Customer Service Operator related resume examples:

What are some responsibilities of a Customer Service Operator?

Respond to customer inquiries in a timely and professional manner
Identify customer needs and provide appropriate solutions
Maintain customer records and update account information
Process orders, forms, applications, and requests
Handle complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Refer unresolved customer issues to designated departments for further investigation
Record details of inquiries, comments, and complaints
Provide customers with product and service information
Generate sales leads
Identify and escalate priority issues

Sample Customer Service Operator Resume for Inspiration

Personal Details:
Name: John Doe
Address: 123 Main Street, Anytown, ST 12345
Phone: (123) 555-1212
Email: john.doe@example.com

Summary:
John Doe is an experienced Customer Service Operator with a solid background in customer service and technical support. He has excellent communication and problem-solving skills and is highly organized and reliable. He has experience working in both inbound and outbound call centers and is proficient in a variety of computer programs and software.

Work Experience:

Customer Service Operator – ABC Company, Anytown, ST, June 2015 – Present
- Provide exceptional customer service and technical support to both inbound and outbound customers.
- Assess customer needs and provide appropriate solutions.
- Monitor customer accounts and ensure timely resolution of customer inquiries.
Technical Support Operator – XYZ Company, Anytown, ST, August 2012 – May 2015
- Provided technical support and customer service to customers via telephone and email.
- Assisted customers in troubleshooting and resolving technical issues.
- Recorded details of customer inquiries and solutions provided.

Education:
ABC University, Anytown, ST
Bachelor of Science in Computer Science, May 2012

Skills:

Excellent communication skills
Strong problem-solving and analytical skills
Highly organized and reliable
Proficient in Microsoft Office and CRM software

Certifications:
Certified Customer Service Professional (CCSP) – ABC Institute, April 2015

Languages:
English (Fluent), Spanish (Conversational)

Resume tips for Customer Service Operator

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Operator resume tips.
We collected the best tips from seasoned Customer Service Operator - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your ability to handle challenging customers.
Demonstrate a strong understanding of customer service principles.
Include metrics to illustrate the positive impact of your work.
Include any special skills or qualifications, such as foreign language fluency.
Include relevant technical expertise, such as familiarity with customer service software.

Customer Service Operator Resume Summary Examples

A customer service operator resume summary or resume objective is an important part of a customer service operator resume. It gives the reader a brief overview of the applicant’s skills, qualifications, and experience. It is the first thing a hiring manager will read and it should be tailored to the specific job description. A well-crafted customer service operator resume summary or resume objective can make it easier for the hiring manager to quickly identify the applicant’s abilities, qualifications, and experience that make them the best fit for the job. It will also help the applicant stand out from other applicants and make a positive first impression.

For Example:

Experienced customer service operator with over 5 years of experience in a call center environment. Highly organized, detail-oriented and excellent problem-solving skills.
Customer service specialist with an in-depth understanding of customer service needs and a proven track record of success in call center environments.
Customer service professional with a passion for providing superior customer service. Possesses excellent communication and interpersonal skills.
Highly motivated customer service representative with a positive attitude and a knack for resolving customer service issues quickly and efficiently.
Knowledgeable customer service operator with 5+ years of experience in call center environments. Highly skilled in customer relations and problem-solving.

Build a Strong Experience Section for Your Customer Service Operator Resume

A strong experience section on a customer service operator resume is essential for landing the job. It enables employers to quickly get an understanding of a candidate’s background, skill set and qualifications for the role. By providing concrete examples of past customer service roles, employers can quickly determine whether a candidate is the right fit for the position. Additionally, showcasing customer service experience on a resume is critical for demonstrating the ability to interact with customers and handle customer inquiries in a professional manner. Ultimately, a strong experience section on a customer service operator resume will help job seekers stand out in the hiring process.

For Example:

Provided customer service to over 300 customers per day in a call center setting.
Demonstrated excellent problem solving skills while resolving customer inquiries.
Developed personal relationships with customers to build loyalty and trust.
Maintained customer satisfaction by quickly responding to inquiries and complaints.
Managed customer requests and inquiries in a timely manner.
Utilized customer service software to track and document customer interactions.
Provided accurate product information to customers and answered questions.
Collaborated with other departments to resolve customer issues promptly.
Developed knowledge of products and services to better assist customers.
Monitored customer feedback to improve customer service processes and procedures.

Customer Service Operator resume education example

A customer service operator typically needs at least a high school diploma. They may also benefit from additional education such as a college degree or vocational training in customer service, business administration, or a related field. Employers may also require customer service operators to be certified in customer service or to have prior customer service experience.

Here is an example of an experience listing suitable for a Customer Service Operator resume:

Associate of Applied Science in Business Administration, University of California, Berkeley, CA, 2016
High School Diploma, St. Mary's High School, Springfield, MA, 2012

Customer Service Operator Skills for a Resume

It is important to add skills to a Customer Service Operator resume because it allows employers to quickly identify the candidate's qualifications and abilities. This helps employers decide whether the candidate is the right fit for the position. Examples of skills to include on a Customer Service Operator resume include customer service, problem-solving, communication, multitasking, computer proficiency, and organizational skills.

Soft Skills:

Empathy
Communication
Problem-solving
Patience
Resilience
Flexibility
Organizational
Friendly
Listening
Adaptability

Hard Skills:

Communication Skills
Data Entry
Problem-Solving
Time Management
Organizational Skills
Adaptability
Conflict Resolution
Multi-tasking
Customer Service
Computer Skills

Common Mistakes to Avoid When Writing a Customer Service Operator Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Operator resume

Highlight customer service experience and achievements, such as increased customer satisfaction ratings or improved customer retention.
Include a strong summary statement that outlines your customer service qualifications.
Showcase your problem-solving, communication, and interpersonal skills.
Include any technical skills you possess, such as knowledge of customer service software.
Mention any relevant certifications or training you have completed.
Detail your ability to work in a fast-paced and high-stress environment.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.