Customer Service Manager Resume Example (Free Guide)

Welcome to our Customer Service Manager Resume Example article. Here, you will find all the information you need to craft the perfect resume for a customer service manager role. We'll start off by going over the essential job skills and qualifications needed for the role, followed by an extensive list of resume examples that you can use to customize your own. We'll also cover how to optimize your resume to make it stand out to hiring managers and how to tailor it to specific positions. Finally, we'll provide tips on how to get the most out of your resume and land the job.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Manager do?

A Customer Service Manager is responsible for overseeing and managing a team of customer service representatives. They are responsible for leading, coaching, and developing staff to ensure customer satisfaction and loyalty. They help to resolve customer complaints, answer customer questions, and provide customer service training and support. They also develop new customer service strategies, set customer service goals, and evaluate customer service performance.

We’re about to begin, but first, here are some other Customer Service Manager related resume examples:

What are some responsibilities of a Customer Service Manager?

Develop customer service policies and procedures
Develop customer service standards
Oversee customer service staff and provide training and guidance
Handle customer complaints and inquiries
Monitor customer service performance and suggest improvements
Analyze customer feedback and provide reports
Identify opportunities to improve customer service
Ensure customer service staff comply with industry regulations
Determine customer service KPIs and create strategies to meet them
Stay up-to-date with customer service best practices

Sample Customer Service Manager Resume for Inspiration

Name: Jane Doe

Address: 123 Main Street, City, State, zip code

Phone: 555-123-4567

Email: jane@example.com

Jane Doe is an experienced customer service manager with more than 10 years of experience in customer service and customer relations. She has a proven track record for successful customer service initiatives and strategies. She has a background in customer service, customer relations, and customer support, as well as experience in project management. She is highly organized, detail-oriented, and able to multi-task in a fast-paced environment. She also has strong leadership skills and is able to train and motivate employees.

Work Experience:

Customer Service Manager, ABC Company, City, State, June 2017 - Present
- Manage customer service team of 5
- Develop and implement customer service policies and procedures
- Provide customer service training and coaching to team members
- Develop customer service initiatives to improve customer satisfaction
- Manage customer service projects and ensure timely completion
Customer Service Representative, XYZ Company, City, State, June 2012 - May 2017
- Provided customer service via phone, email and chat
- Assisted customers with product and service inquiries
- Resolved customer issues and complaints in a timely manner
- Maintained customer records in customer management system

Education:

Bachelor of Science in Business Administration, ABC University, City, State

Skills:

Customer Service
Customer Relations
Customer Support
Project Management
Leadership
Training & Coaching
Organizational Skills
Multi-tasking

Certifications:

Certified Customer Service Professional, January 2019

Languages: English, Spanish, French

Resume tips for Customer Service Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Manager resume tips.
We collected the best tips from seasoned Customer Service Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your ability to build relationships with customers.
Emphasize your problem-solving and conflict resolution skills.
Demonstrate a commitment to customer satisfaction.
Showcase your experience with customer service technology.
Include any relevant certifications or professional training.

Customer Service Manager Resume Summary Examples

A customer service manager resume summary or resume objective is the first section of your resume that employers will read, so it’s important to make sure it’s clear and concise. It should be a snapshot of your professional experience and qualifications and highlight the value you can bring to the customer service manager role. It should also focus on your key skills and accomplishments, such as interpersonal communication, problem solving, and customer service experience. With a well-written summary or objective, you can stand out from other candidates and make a good first impression on prospective employers.

For Example:

Highly-motivated Customer Service Manager with 8+ years of experience in customer service and management. Proven track record of exceeding customer satisfaction and loyalty goals.
Versatile Customer Service Manager with 12 years of experience in customer relations and problem resolution. Highly organized and reliable, able to multitask and prioritize efficiently.
Dedicated Customer Service Manager with 15+ years of experience in customer retention and satisfaction. Experienced in developing and implementing customer service strategies.
Dynamic Customer Service Manager with 10+ years of experience in customer relations and customer service. Expert in customer data analysis and customer feedback.
Resourceful Customer Service Manager with 7+ years of experience in customer service and customer relations. Proven ability to resolve customer issues quickly and efficiently.

Build a Strong Experience Section for Your Customer Service Manager Resume

Building a strong experience section for a customer service manager resume is important because it allows employers to get a better idea of your background and qualifications. It also highlights your achievements in the customer service industry, which can help you stand out from other applicants. By providing detailed information about your customer service management experience, employers can quickly assess whether you have the skills and knowledge they are looking for in a customer service manager. This can help you land an interview and get the job you want.

For Example:

Lead a team of 15 Customer Service Representatives to achieve customer service and retention goals.
Developed and implemented a customer service strategy that improved customer retention rates by 25%.
Analyzed customer feedback and complaints to identify patterns and create solutions for customer service issues.
Developed and delivered training materials for customer service staff to ensure quality customer service.
Developed and implemented customer service policies and procedures to ensure customer satisfaction.
Created customer service surveys to gather feedback on customer experience.
Managed customer service staff and handled customer escalations.
Collaborated with other departments to ensure customer satisfaction and resolve customer issues.
Monitored customer service staff performance to ensure high-quality customer service.
Provided support to customer service staff to ensure customer inquiries were handled in a timely manner.

Customer Service Manager resume education example

A Customer Service Manager typically needs a bachelor's degree in business, management, or a related field. In addition, a Customer Service Manager should possess strong organizational, customer service, and communication skills. Additional certifications related to customer service, such as those offered by the International Customer Service Association, may be beneficial.

Here is an example of an experience listing suitable for a Customer Service Manager resume:

Bachelor of Science in Business Management, University of California, Los Angeles, CA (2012)
Associate Degree in Customer Service, University of California, San Francisco, CA (2010)
Certificate in Customer Service and Management, Santa Barbara City College, CA (2008)

Customer Service Manager Skills for a Resume

Adding relevant skills to a Customer Service Manager Resume is important because it shows potential employers that you have the necessary qualifications and abilities to do the job. Skills related to customer service management, such as communication, problem-solving, and organizational skills, can demonstrate that you have the experience and knowledge to successfully handle customer service issues. By listing your skills, you are showing employers that you are prepared to take on the responsibilities of a customer service manager.

Soft Skills:

Communication
Interpersonal
Organizational
Problem solving
Leadership
Teamwork
Time management
Negotiation
Patience
Adaptability

Hard Skills:

Problem solving
Team building
Leadership skills
Communication skills
Organizational skills
Customer relations
Conflict resolution
Time management
Decision making
Data analysis

Common Mistakes to Avoid When Writing a Customer Service Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Manager resume

Demonstrate expertise in building customer loyalty and meeting customer needs
Highlight successful customer service initiatives implemented
Demonstrate strong problem-solving and communication skills
Showcase ability to lead a team to success
Highlight experience with customer service software and tools
Showcase ability to work under pressure and meet tight deadlines
Detail success in developing and implementing customer service policies
Outline experience with data analysis and reporting
Provide evidence of successful customer relationship management

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.