Customer Service Consultant Resume Example (Free Guide)

This Customer Service Consultant Resume Example provides an excellent guide for crafting a resume that is sure to impress potential employers. With helpful tips and tricks, this article will help you to create a resume that accurately reflects your experience, skills, and qualifications. It will also show you how to create a professional profile that will get you noticed and help you stand out from the competition.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Consultant do?

A Customer Service Consultant provides customers with advice and support related to products and services. This could include answering customer inquiries, resolving customer complaints, providing product/service information, and troubleshooting any technical issues. They must also ensure that customer needs are met in a timely and efficient manner. Additionally, Customer Service Consultants may also be responsible for processing orders, tracking shipments, and providing customer feedback to management.

We’re about to begin, but first, here are some other Customer Service Consultant related resume examples:

What are some responsibilities of a Customer Service Consultant?

Answer customer inquiries via telephone, email, or live chat.
Troubleshoot customer issues and provide solutions.
Develop and maintain positive customer relationships.
Suggest product improvements to customers.
Ensure customer satisfaction and provide professional customer support.
Provide accurate information about products and services.
Process orders and returns.
Resolve customer complaints.

Sample Customer Service Consultant Resume for Inspiration

CUSTOMER SERVICE CONSULTANT

John Doe is an experienced Customer Service Consultant with a passion for helping people. He has an extensive background in customer service, having worked as a consultant for the past seven years. He is knowledgeable in the areas of customer service, customer relations, sales, and problem-solving. He is well-versed in many customer service software programs. He is known for his friendly and professional attitude, his ability to think on his feet, and his attention to detail. John is driven to ensure customer satisfaction and promote positive customer experiences.

Work Experience

Customer Service Consultant, ABC Corporation, 2013-present
Responsible for providing customer service and resolving customer complaints.
Interacted with customers to provide and process information in response to inquiries.
Developed customer service procedures and policies to ensure customer satisfaction.
Maintained customer accounts and records.
Provided customer service support to sales team.

Education

Bachelor of Science in Business Administration, University of XYZ, 2012
Associate of Science in Business Administration, University of XYZ, 2009

Skills

Excellent customer service and problem-solving skills
Strong organizational and interpersonal skills
Highly proficient in customer service software programs
Proficient in Microsoft Office Suite

Certifications

Certified Customer Service Professional (CCSP), ABC Institute, 2013

Languages
English (Native), Spanish (Conversational)

Resume tips for Customer Service Consultant

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Consultant resume tips.
We collected the best tips from seasoned Customer Service Consultant - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight customer service experience
Include a professional summary
Highlight relevant skills and certifications
Showcase your ability to handle difficult customers
Include clear contact information

Customer Service Consultant Resume Summary Examples

A Customer Service Consultant Resume Summary or Resume Objective provides potential employers with a brief overview of your qualifications and experience. It is an opportunity for you to showcase your skills and abilities, and demonstrate how you can contribute to their organization. This should be tailored to the specific job and highlight your most relevant experience. By using a resume summary or objective, you can ensure that your resume stands out from the competition and gives potential employers a clear idea of what you bring to the table.

For Example:

Dynamic Customer Service Consultant with 6+ years of experience in customer care, sales, and problem-solving. Proven record of meeting customer satisfaction goals.
Customer Service Consultant with 5+ years of experience in managing customer inquiries, resolving complaints, and maintaining customer relations.
Highly organized Customer Service Consultant with 3+ years of successful customer service experience. Skilled at training staff, identifying customer needs and providing exceptional customer service.
Customer Service Consultant with 5+ years of experience in customer service and sales. Analytical and detail-oriented with strong communication and problem-solving skills.
Customer Service Consultant with 8+ years of experience in developing customer relationships and providing excellent customer service. Proven ability to exceed customer satisfaction goals.

Build a Strong Experience Section for Your Customer Service Consultant Resume

A strong experience section on a customer service consultant resume is essential for two reasons: 1. It showcases your past achievements and successes in customer service. Employers want to see that you have a proven track record of success in customer service roles. Your experience section provides concrete evidence that you have the skills and knowledge necessary to excel in the role. 2. It helps to demonstrate that you are able to handle customer service situations in an effective and professional manner. Employers want to feel confident that they will be recruiting someone who can handle customer service issues in a positive way and get the best results for their business. A strong experience section can give them a better understanding of how you handle customer service interactions and what your strengths are.

For Example:

Managed customer service inquiries and complaints in a timely and accurate fashion.
Provided superior customer service support, approaching customers proactively and with a friendly attitude.
Maintained up-to-date knowledge of company products, services and policies.
Developed positive relationships with customers and colleagues through effective communication.
Resolved customer inquiries and complaints in a professional manner.
Assisted customers with product selection, order placement and product returns.
Provided technical support over the phone and via email.
Utilized computer systems to track, trace and expedite customer orders.
Consistently met and exceeded customer service metrics.
Continually sought opportunities to improve customer service processes.

Customer Service Consultant resume education example

A Customer Service Consultant typically needs a high school diploma or equivalent. Some employers may require a degree in Business Administration, Marketing, Communications, or a related field. Additionally, a Customer Service Consultant should have excellent communication and interpersonal skills, as well as a strong knowledge of customer service principles and practices.

Here is an example of an experience listing suitable for a Customer Service Consultant resume:

Bachelor of Science in Business Administration, University of California, San Diego, CA (2016)
Associate of Arts in Business Administration, San Diego Community College, San Diego, CA (2014)
Certificate in Customer Service, San Diego State University, San Diego, CA (2015)

Customer Service Consultant Skills for a Resume

It is important to add skills for a Customer Service Consultant Resume because it shows potential employers that you have the skills and knowledge necessary to be successful in the role. By including specific examples of customer service skills, such as excellent communication, problem-solving, and troubleshooting, employers can get a better understanding of how you will handle customer interactions. Additionally, including skills that are specific to the role and industry you are applying for can help to demonstrate that you are a qualified candidate.

Soft Skills:

Interpersonal Skills
Problem Solving
Time Management
Communication
Adaptability
Organizational Skills
Patience
Empathy
Conflict Resolution
Listening

Hard Skills:

Communication Skills
Problem Solving
Time Management
Interpersonal Skills
Organizational Skills
Critical Thinking
Active Listening
Multi-tasking
Conflict Resolution
Computer Literacy

Common Mistakes to Avoid When Writing a Customer Service Consultant Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Consultant resume

Highlight your customer service experience.
Include specific examples of how you have provided excellent customer service.
Showcase your communication skills.
Emphasize your problem solving abilities.
Demonstrate your knowledge of customer service software.
Highlight your ability to stay organized and multitask.
Include relevant certifications or qualifications.
Mention any awards or recognition you have received for your customer service.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.