Customer Service Agent Resume Example (Free Guide)

Are you looking to make a career move into customer service? If so, our Customer Service Agent Resume Example is the perfect starting point. This comprehensive guide provides key insights into the skills and experience required to stand out in the competitive customer service field. Learn how to craft an effective resume that showcases your professional strengths and boosts your chances of snagging a job interview. With our tips, you’ll be well on your way to landing the customer service role of your dreams.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Agent do?

A Customer Service Agent is responsible for providing excellent customer service to customers by responding to inquiries, resolving issues, and providing helpful information. They may also be responsible for handling customer complaints, updating account information, processing payments, and providing product information. They may also be responsible for managing customer databases and creating reports about customer interactions.

We’re about to begin, but first, here are some other Customer Service Agent related resume examples:

What are some responsibilities of a Customer Service Agent?

Provide accurate information regarding products and services
Respond to customer inquiries in a timely manner
Troubleshoot customer service issues
Address customer complaints in a professional manner
Update customer records in the company database
Process customer orders and payments
Resolve billing and account disputes
Recommend products and services to customers
Promote new products and services

Sample Customer Service Agent Resume for Inspiration

Name: Jane Doe

Address: 1111 Main Street, Anytown, ST 11111

Phone: (111) 111-1111

Email: janedoe@example.com

Summary: Jane Doe is an experienced Customer Service Agent with over 10 years of experience in customer service roles. She has a proven track record of success, providing exceptional customer service and support. Jane is knowledgeable in all aspects of customer service and is an expert in resolving customer complaints and inquiries.

Work Experience:

Customer Service Agent - ABC Company, Anytown, ST (2018-present)

Provide customer service and support to clients, including responding to inquiries and resolving complaints
Manage customer accounts and ensure timely payments
Process customer orders and address any issues or concerns

Customer Service Representative - XYZ Company, Anytown, ST (2015-2018)

Responded to customer inquiries and complaints in a timely and professional manner
Provided customer service and support for clients
Processed customer orders and addressed any issues or concerns

Education: Bachelor of Science in Business Administration, Anytown University, Anytown, ST (2011-2015)

Skills:

Customer Service
Problem Solving
Time Management
Communication
Organizational

Certifications:

Certified Customer Service Professional (CCSP)
Certified Customer Experience Professional (CCEP)

Languages: English (fluent), Spanish (conversational)

Resume tips for Customer Service Agent

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Agent resume tips.
We collected the best tips from seasoned Customer Service Agent - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience and accomplishments.
Include any relevant certifications, such as a Customer Service Certificate.
Focus on soft skills, such as problem-solving, communication, and patience.
Mention any additional tasks you have taken on to help the customer service team.
Be sure to include any relevant computer skills, such as knowledge of CRMs or ticketing systems.

Customer Service Agent Resume Summary Examples

Using a customer service agent resume summary or resume objective is important for several reasons. First, a summary or objective allows you to immediately identify your unique qualifications for a customer service agent role. It also allows you to quickly demonstrate your knowledge of customer service, communication, and problem-solving skills. Finally, a summary or objective allows you to highlight any relevant experience that could give you an edge over other applicants. By including a summary or objective, you can ensure that your resume stands out from the crowd.

For Example:

Experienced customer service agent with 7+ years of providing quality support in a fast-paced environment.
Motivated customer service representative with 5+ years of experience helping customers in a timely manner.
Strong customer service record with over 5 years of experience in resolving customer issues in a professional manner.
Skilled customer service agent with 3+ years of experience in providing excellent customer service.
Accomplished customer service expert with 10+ years of experience in providing top-notch customer service.

Build a Strong Experience Section for Your Customer Service Agent Resume

A strong experience section on a customer service agent resume is important because it allows potential employers to get a better understanding of your customer service skills and experience. It also gives them an idea of how well you interact with customers, resolve complaints, and handle difficult situations. A strong experience section can also demonstrate your ability to think on your feet and provide solutions to customer issues. Finally, it can show that you have the necessary skills and qualifications to be successful in a customer service role.

For Example:

Provided excellent customer service for over 2 years, responding to inquiries, resolving complaints and processing orders.
Handled customer inquiries in person, over the phone and via email.
Exceeded customer satisfaction targets by consistently delivering a high standard of service.
Developed and improved customer service procedures and policies.
Successfully handled and resolved customer complaints.
Maintained up-to-date knowledge on products and services.
Researched customer inquiries and provided accurate and timely solutions.
Maintained customer records and handled customer data with confidentiality.
Provided assistance to other customer service agents when needed.
Developed and maintained positive customer relationships.

Customer Service Agent resume education example

A Customer Service Agent typically needs a high school diploma or equivalent. In some cases, employers may prefer candidates with an associate's or bachelor's degree in a related field such as business, communications, or customer service management. Additionally, Customer Service Agents should possess strong communication, problem-solving, and organizational skills.

Here is an example of an experience listing suitable for a Customer Service Agent resume:

Bachelor of Science in Business Administration, May 2020
University of Missouri, Columbia, MO
GPA 3.2/4.0

Customer Service Agent Skills for a Resume

It is important to add skills for a customer service agent resume because they demonstrate your competency in the areas required to be successful in the role. Skills such as problem solving, active listening, communication, and customer service are essential for a customer service agent. Examples of these skills in action should be included as well, such as successful resolution of customer complaints or successful implementation of a new customer service process. Including these skills and examples of them in action will demonstrate to potential employers that you are qualified for the role.

Soft Skills:

Communication
Empathy
Patience
Problem-solving
Organization
Adaptability
Interpersonal
Active Listening
Time Management
Negotiation

Hard Skills:

Communication
Problem-solving
Patience
Product Knowledge
Conflict Resolution
Time Management
Technical Skills
Multi-tasking
Data Entry
Organizational Skills

Common Mistakes to Avoid When Writing a Customer Service Agent Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Agent resume

Highlight relevant customer service experience
Demonstrate exceptional communication skills
Mention any certifications or training
Showcase knowledge of customer service software
Display strong problem-solving and multitasking abilities
Highlight any awards or achievements
Include a list of relevant customer service skills

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.