Customer Service Administrator Resume Example (Free Guide)

This customer service administrator resume example provides a comprehensive look at the skills and knowledge needed to be successful in a customer service role. Our experienced customer service professionals have crafted an example that outlines the key areas of expertise, education, and experience required to be a successful customer service administrator. With this resume example, you'll be able to identify the relevant skills and knowledge required to be successful in the customer service field.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Customer Service Administrator do?

A Customer Service Administrator is responsible for providing customer service and administrative support to customers, clients and other personnel. This may include answering customer inquiries, processing orders and payments, resolving customer complaints, providing technical support, maintaining customer records, and other administrative tasks. The Customer Service Administrator may also be responsible for training and supervising staff, developing customer service procedures and policies, and ensuring customer satisfaction.

We’re about to begin, but first, here are some other Customer Service Administrator related resume examples:

What are some responsibilities of a Customer Service Administrator?

Answering customer inquiries via phone, email, and other communication channels.
Providing timely responses to customer inquiries and resolving customer complaints.
Processing customer orders, returns, and refunds.
Updating customer accounts and processing payments.
Assisting customers with product selection and troubleshooting.
Maintaining a customer database of contact information, preferences, and purchase history.
Generating reports and analyzing customer feedback.
Identifying areas of improvement in customer service processes.

Sample Customer Service Administrator Resume for Inspiration

Name: John Doe

Address: 123 Main Street, Anytown, USA

Phone: +1 (555) 555-5555

Email: john@example.com

John Doe is an experienced Customer Service Administrator with a track record of providing excellent customer service to clients. He has a strong background in problem solving, customer service relations, and communication. John is organized and efficient, and is well-versed in using customer service software.

Work Experience

Customer Service Administrator, XYZ Company, Anytown, USA
August 2018 – Present
Provided excellent customer service, resolved customer inquiries, and managed customer complaints.
Customer Support Specialist, ABC Company, Anytown, USA
August 2016 – May 2018
Provided customer service to clients over the phone, via email, and through online chat.

Education

Bachelor of Science, Business Administration, Anytown University
August 2012 – May 2016

Skills

Excellent customer service
Strong problem solving skills
Proficient in customer service software
Effective communication

Certifications

Customer Service Professional Certification

Languages

English (fluent)
Spanish (proficient)

Resume tips for Customer Service Administrator

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Administrator resume tips.
We collected the best tips from seasoned Customer Service Administrator - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your customer service experience and make sure it stands out on your resume.
Include a summary statement that demonstrates your ability to provide excellent customer service.
List specific examples of how you have provided outstanding customer service.
Include a list of your technical skills and any certifications you have in customer service.
Demonstrate your ability to stay up-to-date with customer service best practices and trends.

Customer Service Administrator Resume Summary Examples

A customer service administrator resume summary or resume objective is an important tool for job seekers because it allows them to highlight their skills, qualifications, and experience in a concise, easy-to-read format. It also serves as a way to make a favorable first impression on potential employers and provides them with an overview of your qualifications in a few sentences. In addition, it can help you stand out from other applicants by emphasizing your unique qualifications and experience.

For Example:

Customer service professional with 5+ years of experience providing outstanding support to customers. Proven track record of resolving customer complaints quickly and efficiently.
Highly motivated Customer Service Administrator with 3+ years of experience. Adept at resolving customer inquiries in a timely manner and developing strong customer relationships.
Experienced Customer Service Administrator with over seven years in customer relations. Skilled at handling customer inquiries, providing product information and managing customer databases.
Dedicated Customer Service Administrator with extensive experience in customer relations. Possesses excellent problem-solving and communication skills.
Personable Customer Service Administrator with 4+ years of experience. Skilled at providing superior customer service and resolving customer inquiries in an efficient manner.

Build a Strong Experience Section for Your Customer Service Administrator Resume

A strong experience section for a customer service administrator resume is important for several reasons. Firstly, it helps to highlight your customer service skills, as well as any customer service-related achievements you may have had. Secondly, it demonstrates your knowledge of the customer service industry, as well as your ability to handle customer service tasks. Finally, it shows potential employers that you have the necessary experience and qualifications to effectively perform the role of a customer service administrator.

For Example:

Provided exceptional customer service by responding to customer inquiries and resolving customer complaints in a timely manner.
Maintained customer service standards by monitoring and evaluating customer service processes.
Managed customer accounts and updated customer information in the database.
Processed orders, returns and exchanges in accordance with company policies and procedures.
Assisted customers in selecting products and services that best met their needs.
Generated reports and tracked customer feedback to identify areas for improvement.
Maintained up-to-date knowledge of products and services.
Handled customer escalations and negotiated solutions to customer complaints.
Developed effective relationships with team members to ensure customer service excellence.
Provided feedback and suggestions to management to improve customer service experience.

Customer Service Administrator resume education example

A customer service administrator typically needs a high school diploma or equivalent. However, some employers may prefer applicants who have an associate's or bachelor's degree in a related field, such as business administration, customer service or management. Additional qualifications, such as certifications in customer service, may also be beneficial.

Here is an example of an experience listing suitable for a Customer Service Administrator resume:

Bachelor of Science in Business Administration, ABC University, XYZ, 2017
Certificate in Customer Service, XYZ Training Institute, XYZ, 2018
Advanced Certificate in Customer Service, ABC Training Institute, XYZ, 2019

Customer Service Administrator Skills for a Resume

It is important to include skills on a Customer Service Administrator Resume to showcase the candidate's abilities and aptitude for the position. Skills can include customer service, problem-solving, communication, multitasking, organization, attention to detail, and technical proficiency. By including these skills, employers can get a better sense of how well the candidate can adapt to the customer service administrator role and how they will fit in with the team.

Soft Skills:

Interpersonal Skills
Communication Skills
Problem-Solving
Teamwork
Adaptability
Time Management
Organizational Skills
Patience
Empathy
Conflict Resolution

Hard Skills:

Communication Skills
Problem Solving
Organizational Skills
Time Management
Computer Literacy
Technical Knowledge
Data Analysis
Conflict Resolution
Negotiation Skills
Customer Service Skills

Common Mistakes to Avoid When Writing a Customer Service Administrator Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Administrator resume

Highlight customer service experience.
Demonstrate excellent problem solving skills.
List technical skills such as knowledge of CRM software.
Showcase qualities such as patience, empathy and communication.
Describe the ability to work in a fast-paced environment.
Mention any additional certifications or qualifications.

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.