Network Support Technician Resume: Job Description, Sample & Guide

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Network Support Technician Resume Example
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Network Support Technician Resume Example

Are you looking for a job as a Network Support Technician? Our Network Support Technician Resume Example article will help you craft your perfect resume. It provides a comprehensive guide to creating an effective resume and highlights the key skills and qualifications necessary to be successful. It also offers tips and tricks on how to stand out from the competition. With this article, you can be confident that your resume will be the best it can be!

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Network Support Technician do?

A Network Support Technician is responsible for maintaining and troubleshooting a wide range of network systems, such as local area networks (LANs), wide area networks (WANs), intranets, and the internet. They install, configure, and monitor network hardware and software; diagnose and repair malfunctions; and provide technical support and guidance to network users. They also work with network administrators and engineers to develop and implement network security measures, such as firewalls and data encryption.

What are some responsibilities of a Network Support Technician?

  • Provide technical assistance to network users
  • Diagnose and resolve hardware, software, and network-related issues
  • Troubleshoot network and system problems
  • Monitor and maintain the network
  • Install and configure network hardware and software
  • Conduct network security audits and risk assessments
  • Manage user accounts, passwords, and access rights
  • Provide training and technical support to users
  • Document network problems and the steps taken to resolve them

Sample Network Support Technician Resume for Inspiration

Name: John Smith

Address: 123 Main Street, Anytown, USA

Phone: 555-123-4567


John Smith is an experienced Network Support Technician with over 10 years of experience in the IT field. He has a strong understanding of network and system administration, and is highly skilled in troubleshooting network and system issues. He is a reliable and dedicated professional who is committed to providing excellent customer service.

Work Experience:

  • Network Support Technician at Computer Services, Inc., Anytown, USA (2015-2020)
  • Network Administrator at Network Solutions, Inc., Anytown, USA (2010-2015)
  • Computer Technician at Computer Solutions, Inc., Anytown, USA (2005-2010)


  • Bachelor of Science in Computer Science, Anytown University, Anytown, USA (2000-2005)


  • Network administration
  • System administration
  • Troubleshooting
  • Customer service


  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)

Languages: English, Spanish

Resume tips for Network Support Technician

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Network Support Technician resume tips.
We collected the best tips from seasoned Network Support Technician - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your technical skills and certifications that demonstrate your knowledge and experience in network support.
  • Write a summary of your professional experience that includes the most relevant duties and accomplishments.
  • Include any educational background or courses related to network support.
  • Include any relevant software that you are familiar with.
  • Include a list of any awards or recognitions you have received for your work.

Network Support Technician Resume Summary Examples

A Network Support Technician resume summary or resume objective is a great way to showcase your skills and experience to an employer. It gives a brief overview of your qualifications and highlights the most relevant aspects of your experience. It also highlights the job responsibilities that you are best suited for and gives the employer a good idea of why you are the best candidate for the position. Additionally, a resume summary or objective is a great way to differentiate yourself from other applicants and make your resume stand out from the competition.

For Example:

  • Experienced Network Support Technician with extensive experience installing, configuring, and maintaining networks. Skilled in troubleshooting and resolving technical issues.
  • Reliable Network Support Technician with 5 years of experience providing efficient network support. Proficient in deploying and configuring new networks.
  • Knowledgeable Network Support Technician with excellent problem-solving and communication skills. Expertise in providing technical support to users and resolving network issues.
  • Capable Network Support Technician with a proven track record of efficiently deploying and configuring networks. Versed in troubleshooting and resolving technical issues.
  • Highly-skilled Network Support Technician with 3 years of experience. Possesses strong analytical and problem-solving skills. Committed to providing excellent technical support.

Build a Strong Experience Section for Your Network Support Technician Resume

A strong experience section for a network support technician resume is important because it is often the first thing a potential employer will look at. It is also the most important section because it is your chance to showcase your knowledge and skills in the field and demonstrate why you are the best candidate for the job. It should include details of any relevant experience you have in network administration, troubleshooting, and maintenance. Additionally, you should include any certifications and awards you have achieved in IT and network support. Having a strong experience section will ensure that your resume stands out from the competition.

For Example:

  • Provided technical support for a wide range of network hardware and software, including routers, switches, firewalls, VPNs, and servers.
  • Installed and configured network hardware and software, as well as troubleshooted any network issues.
  • Performed regular maintenance tasks on the network equipment, including patching and upgrades.
  • Monitored network performance and usage, and identified and resolved any potential issues.
  • Configured network security settings, such as firewall rules and access control lists.
  • Assisted in the development and implementation of network policies and procedures.
  • Conducted training sessions for end users on network usage and security.
  • Provided technical assistance to users with network-related inquiries.
  • Created and maintained detailed documentation of the network infrastructure.
  • Assisted in the design and implementation of a new wireless network.

Network Support Technician resume education example

A Network Support Technician typically needs a postsecondary certificate or an associate's degree in computer networking, computer science, information systems, or a related field. Relevant certifications, such as Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), and CompTIA Network+ can be beneficial in finding employment. Additionally, hands-on experience with network configuration and troubleshooting is necessary for employment.

Here is an example of an experience listing suitable for a Network Support Technician resume:

  • Bachelor of Science in Computer Science, University of Texas, Austin, TX (2015 - 2019)
  • Associate of Applied Science in Networking and System Administration, Austin Community College, Austin, TX (2013 - 2015)
  • Certification: CompTIA Network+ (2019)

Network Support Technician Skills for a Resume

Adding skills for a Network Support Technician Resume is important as it demonstrates a potential employer that you possess the necessary knowledge and experience to perform the job. When listing skills in a resume, it is important to be as specific as possible. This allows an employer to quickly identify the most important skills and abilities that you possess. Additionally, including skills that are related to the job you are applying for will help the employer understand how you could be an asset to their organization.

Soft Skills:

  1. Technical Expertise
  2. Problem Solving
  3. Communication
  4. Teamwork
  5. Organizational
  6. Time Management
  7. Customer Service
  8. Interpersonal
  9. Critical Thinking
  10. Analytical
Hard Skills:
  1. Network Troubleshooting
  2. Network Configuration
  3. TCP/IP Protocols
  4. LAN/WAN Administration
  5. Firewall Management
  6. Routing Protocols
  7. Cisco Systems
  8. Network Security
  9. Network Monitoring
  10. Switch Configuration

Common Mistakes to Avoid When Writing a Network Support Technician Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Network Support Technician resume

  • Demonstrate a working knowledge of network and computer hardware, software, and protocols
  • Able to troubleshoot and diagnose network and computer issues
  • Experienced in installing, configuring, and maintaining network and computer equipment
  • Skilled in setting up and maintaining wired and wireless networks
  • Proficient in managing and monitoring network performance
  • Knowledgeable in configuring and troubleshooting network firewalls
  • Capable of providing technical support for end-users
  • Familiar with network security protocols and best practices
  • Able to document network issues and resolutions

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