Cisco Voice Engineer Resume Example (Free Guide)

Create an Cisco Voice Engineer resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Cisco Voice Engineer Resume Example
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Cisco Voice Engineer Resume Example

Welcome to our comprehensive guide on how to craft an effective and successful Cisco Voice Engineer resume. Here you will learn how to write a resume that is tailored to the Cisco Voice Engineer's field, what to include and how to highlight your most relevant qualifications. In addition, you will gain insight into how to format and optimize your resume for maximum impact. With the help of this guide, you will be able to create a resume that will stand out from the competition and give you a competitive edge over other applicants.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Cisco Voice Engineer do?

A Cisco Voice Engineer is responsible for designing, implementing, configuring, and troubleshooting VoIP systems from Cisco. They will also be responsible for installing, maintaining, and upgrading Cisco Unified Communications Manager (CUCM) and other Cisco call management systems. Additionally, Cisco Voice Engineers may also develop and maintain VoIP security policies and procedures, and monitor and maintain the performance of voice networks.

What are some responsibilities of a Cisco Voice Engineer?

  • Plan and design voice networks
  • Develop, deploy and troubleshoot Cisco Unified Communications Manager (CUCM) systems
  • Configure and deploy VoIP systems
  • Ensure the highest quality of service (QoS) for voice applications
  • Maintain and update hardware and software components
  • Troubleshoot voice network issues
  • Test and evaluate new technologies
  • Monitor and analyze network performance
  • Create and maintain user accounts and voicemail boxes
  • Provide technical support and user training

Sample Cisco Voice Engineer Resume for Inspiration

Personal Details

  • Name: John Doe
  • Address: 123 Main Street, Anytown, USA
  • Email:
  • Phone: (123) 456-7890


John Doe is a Cisco Voice Engineer with over 10 years of experience in deploying, configuring, and managing Cisco voice and unified communication solutions. He is a professional with a proven track record of successful projects and a strong technical background.

Work Experience

  • Cisco Voice Engineer, Company XYZ, Anytown, USA (2015 - Present)
    • Deployed and configured Cisco Voice and Unified Communication solutions for clients in the Anytown area.
    • Provided technical support for clients regarding their Cisco Voice and Unified Communication systems.
    • Troubleshot, repaired, and upgraded Cisco Voice and Unified Communication systems.
  • Network Engineer, Company ABC, Anytown, USA (2012 - 2015)
    • Designed, implemented, and maintained local and wide area networks.
    • Monitored network performance and troubleshot network issues.
    • Provided technical support for clients regarding their network systems.


  • B.S. in Computer Science, Anytown University, Anytown, USA (2012)


  • Cisco Voice and Unified Communication solutions
  • Network design, implementation, and maintenance
  • Troubleshooting and repair of network systems
  • Technical support for networks and communications systems


  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Voice Professional (CCVP)


  • English (Fluent)

Resume tips for Cisco Voice Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Cisco Voice Engineer resume tips.
We collected the best tips from seasoned Cisco Voice Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your knowledge and experience with various Cisco Voice technology products, such as Cisco Unified Communications Manager, Cisco Unity Express, Cisco Routers and Switches, etc.
  • Include specific examples of successful deployments and implementations you have completed.
  • Demonstrate your troubleshooting capabilities in a voice network environment.
  • Outline your experience with voice protocols such as SIP, H.323, and MGCP.
  • Demonstrate your ability to design, implement, and maintain voice systems.

Cisco Voice Engineer Resume Summary Examples

A Cisco Voice Engineer Resume Summary or Resume Objective is an important tool for job seekers in the field of voice engineering. It allows them to showcase their knowledge and experience, as well as their enthusiasm for the job. It gives employers a concise overview of the candidate's qualifications and how they can benefit the company. Additionally, it can be used to highlight the candidate's core competencies and accomplishments, while also demonstrating their technical understanding and problem solving abilities. Ultimately, it allows the employer to quickly assess the candidate's suitability for the position.

For Example:

  • Highly experienced Cisco Voice Engineer with over 10 years of experience in the telecommunications industry. Skilled in engineering and maintaining voice over IP networks.
  • Provided superior engineering and technical support for Cisco Voice products, including routers and switches. Proficient in troubleshooting, configuring and deploying Cisco Voice products.
  • Experienced in designing and deploying Cisco VoIP networks, including IP-PBX and voice gateways. Proven track record in deploying and maintaining Voice over IP systems.
  • Accomplished in configuring and testing Cisco routers and switches for Voice over IP networks. Adept at installing, configuring and troubleshooting Cisco Unified Communications Manager.
  • Proficient in developing and implementing Cisco VoIP solutions, with a focus on quality assurance and customer service. Skilled in Cisco Call Manager and Call Control Platforms.

Build a Strong Experience Section for Your Cisco Voice Engineer Resume

A strong experience section on a Cisco Voice Engineer resume is important because it helps employers quickly identify your qualifications and aptitude for the position. It will show employers that you have the necessary knowledge and skills to be successful in this role. It also helps employers get a better understanding of your technical abilities and experience with Cisco voice technology. A strong experience section on a Cisco Voice Engineer resume can also demonstrate to potential employers that you have the right attitude and work ethic to handle the duties and responsibilities of this role.

For Example:

  • Provided technical support and assistance to customers with voice and data systems.
  • Configured, installed and maintained Cisco Unified Communications Manager and Cisco Routers.
  • Troubleshot and resolved complex network and system issues.
  • Designed and implemented Unified Communications solutions for enterprise customers.
  • Integrated voice and data systems with existing networks.
  • Managed Cisco Unified Communications Manager and VoIP systems.
  • Performed maintenance, upgrades, and system audits.
  • Developed and implemented quality of service policies.
  • Provided instruction and training on Cisco Voice products and services.
  • Monitored and analyzed system performance to ensure quality of service.

Cisco Voice Engineer resume education example

A Cisco Voice Engineer must have a strong educational background in computer science, networking, and telecommunications. They should also possess a wide range of technical skills, such as CCNA Voice certification and experience in Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco VoIP security, and Cisco IP Telephony. Additionally, they should have an understanding of Voice over IP (VoIP) technologies, such as Session Initiation Protocol (SIP), H.323, and Quality of Service (QoS). Cisco Voice Engineers should also have knowledge of Voice XML scripting and Voice-over-IP (VoIP) troubleshooting.

Here is an example of an experience listing suitable for a Cisco Voice Engineer resume:

  • B.S. in Computer Science from University of California, Los Angeles, CA, June 2018
  • Cisco Certified Network Professional (CCNP) Voice Certification, June 2020
  • Cisco Certified Network Associate (CCNA) Voice Certification, March 2020
  • Certified in Voice over IP (VoIP), January 2020
  • Advanced Voice over IP (VoIP) course, October 2019
  • Foundations of Cisco Voice over IP (VoIP) course, June 2019

Cisco Voice Engineer Skills for a Resume

It is important to add skills for a Cisco Voice Engineer Resume because employers are looking for applicants who have the necessary technical proficiency to complete the job. Specific skills that are important for a Cisco Voice Engineer include knowledge of Cisco VoIP network architecture, Cisco IOS, Cisco Unified Communications Manager, Cisco Unified Contact Center Express, Cisco Unity Connection, and other Voice over IP systems. Additionally, knowledge of VoIP protocols such as SIP, H.323, and MGCP is highly desirable. Demonstrating these skills on a resume will help show employers that the applicant is qualified for the position.

Soft Skills:

  1. Communication
  2. Problem-Solving
  3. Teamwork
  4. Time Management
  5. Organizational
  6. Interpersonal
  7. Customer Service
  8. Technical Knowledge
  9. Leadership
  10. Adaptability
Hard Skills:
  1. Cisco Voice
  2. VoIP
  3. Networking
  4. Routing
  5. Switching
  6. Quality of Service
  7. IP Telephony
  8. Call Center
  9. Troubleshooting
  10. System Administration

Common Mistakes to Avoid When Writing a Cisco Voice Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Cisco Voice Engineer resume

  • Expertise in Cisco Unified Communications Manager (CUCM) implementation, configuration and maintenance
  • Proficiency in Voice protocols such as SIP, H.323, SCCP
  • Hands-on experience in installing, configuring, and troubleshooting Cisco IP phones
  • Familiarity with Voice over IP (VoIP) technologies such as Quality of Service (QoS)
  • Ability to design, implement and maintain voice networks
  • Ability to diagnose and resolve complex voice problems
  • Knowledge of voice security best practices
  • Proficiency in troubleshooting and maintaining voice applications
  • Excellent customer service and communication skills

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