Car Rental Agent Resume Example (Free Guide)

Create an Car Rental Agent resume that lands you the interview with our free examples and writing tips. Use and customize our template and land an interview today.

Car Rental Agent Resume Example
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Car Rental Agent Resume Example

Are you looking to land the perfect job as a car rental agent? Our resume example and accompanying guide can help you create the perfect resume that will make employers take notice. We will walk you through each step of creating a resume, from the summary section to the skills section, so that you can craft a resume that stands out from the competition. With our help, you can be sure that you have a resume that will get you the job you're after.

We will cover:

  • How to write a resume, no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder.
  • What a resume template is, and why you should use it.
Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Car Rental Agent do?

A Car Rental Agent is responsible for helping customers rent vehicles from a car rental company. They handle the paperwork, check customers' driving records, and collect payment for the rental. They also answer customer questions, provide advice on car rental options, and help customers with any issues they may have with their rental. Additionally, a car rental agent may take care of vehicle maintenance and repairs.

What are some responsibilities of a Car Rental Agent?

  • Greet customers and answer their inquiries
  • Explain rental terms and conditions to customers
  • Suggest optional services or upgrades
  • Process rental documents and payments
  • Check and inspect the condition of the vehicle
  • Collect customer contact and insurance information
  • Provide directions and travel advice to customers
  • Keep track of rental agreements and invoices
  • Resolve customer complaints and concerns
  • Perform regular maintenance checks
  • Maintain a clean and organized work environment

Sample Car Rental Agent Resume for Inspiration

Car Rental Agent

Personal Details:
Name: Jane Doe
Address: 123 Main Street, Anytown, USA
Phone: (123) 456-7890

Summary: Jane Doe is a highly-motivated and organized Car Rental Agent with extensive knowledge of customer service and best practices in the car rental industry. She has proven success in resolving customer complaints and providing excellent customer service. She is an excellent multi-tasker with excellent communication and interpersonal skills.

Work Experience:

  • Car Rental Agent, ABC Car Rental, Anytown, USA, 2017-Present
  • Provide excellent customer service to clients
  • Handle customer complaints and resolve them in a timely manner
  • Ensure customer needs are met and exceeded
  • Provide rental cars to customers and explain rental policy
  • Process and verify rental payments
  • Upsell and cross-sell additional services

ABC University, Anytown, USA
Bachelor of Science in Business Administration, 2017


  • Excellent customer service
  • Excellent communication and interpersonal skills
  • Familiarity with car rental software
  • Proficiency in Microsoft Office Suite
  • Strong problem-solving and decision-making skills
  • Knowledge of car rental industry best practices

Car Rental Agent Certification, ABC Car Rental, 2019

English (fluent), Spanish (basic)

Resume tips for Car Rental Agent

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Car Rental Agent resume tips.
We collected the best tips from seasoned Car Rental Agent - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your experience and skills in customer service, sales and business operations.
  • Mention any awards, certifications or professional development courses you have taken.
  • Include any specific car rental software programs you are familiar with.
  • Demonstrate your ability to meet financial targets and manage a budget.
  • List any experience you have in managing a team or leading a project.

Car Rental Agent Resume Summary Examples

A resume summary or resume objective is an important component of a car rental agent resume as it provides a brief overview of your qualifications and experience. It is a great way to demonstrate to potential employers your relevant experience, skills, and knowledge in the car rental industry. It can help employers quickly determine if you are a suitable candidate for the job and also make a positive impression.

For Example:

  • Highly organized and resourceful Car Rental Agent with 5+ years of experience in customer service and sales.
  • Experienced Car Rental Agent with excellent customer service and communication skills. Skilled in handling customer inquiries, providing information and processing payments.
  • Dedicated Car Rental Agent with a proven track record of providing exceptional customer service to clients and meeting sales targets.
  • Flexible and detail-oriented Car Rental Agent with 3+ years of experience. Skilled in problem-solving, multitasking and conflict resolution.
  • Dependable Car Rental Agent with outstanding communication and customer service skills. Capable of providing accurate, timely and efficient rental service.

Build a Strong Experience Section for Your Car Rental Agent Resume

Building a strong experience section for a car rental agent resume can help you stand out from the competition in the job market. It can also demonstrate your knowledge and expertise in the industry, as well as show potential employers that you are capable of handling the responsibilities of a car rental agent. Additionally, it can show potential employers that you have the necessary customer service skills and other qualifications to be successful in the position. Ultimately, having a strong experience section on your car rental agent resume can help you get your foot in the door to land the job.

For Example:

  • Managed customer service calls and provided excellent customer service in a fast-paced rental car agent environment.
  • Processed rental car reservations, both in person and over the phone.
  • Assisted customers with the rental process, from selecting a car to completing the paperwork.
  • Provided detailed information to customers about rental car options, pricing, and policies.
  • Handled cash and credit card transactions, and provided customers with accurate receipts.
  • Performed daily car inspections to ensure that all vehicles were in good condition.
  • Maintained accurate records of all rental transactions, including customer information and vehicle data.
  • Resolved customer complaints in a professional and timely manner.
  • Ensured that all vehicles were properly cleaned and fueled before being rented out.
  • Maintained a high level of customer satisfaction by resolving customer issues quickly and efficiently.

Car Rental Agent resume education example

A car rental agent typically requires a high school diploma or equivalent. They may also need some specialized training, depending on the company. This training may include customer service skills, knowledge of the company's policies, and basic computer and communication skills. A valid driver's license and a good driving record are other requirements for the job.

Here is an example of an experience listing suitable for a Car Rental Agent resume:

  • Associate of Science in Business Management, ABC Community College – May 2020
  • High School Diploma, XYZ High School – June 2016
  • Certificate in Car Rental Management, DEF Institute – June 2018

Car Rental Agent Skills for a Resume

Adding skills to a Car Rental Agent Resume is important because it gives potential employers an idea of the knowledge and abilities the applicant possess. It also showcases the applicant’s ability to provide quality customer service, problem-solving skills, and knowledge of the car rental industry. Examples of skills to include on a Car Rental Agent Resume include: customer service, problem solving, customer relations, sales, time management, computer skills, and knowledge of the car rental industry.

Soft Skills:

  1. Communication
  2. Interpersonal
  3. Customer Service
  4. Organizational
  5. Time Management
  6. Problem Solving
  7. Attention to Detail
  8. Multi-tasking
  9. Adaptability
  10. Teamwork
Hard Skills:
  1. Customer Service
  2. Computer Skills
  3. Vehicle Maintenance
  4. Cash Handling
  5. Organizational Skills
  6. Driving License
  7. Data Entry
  8. Inventory Management
  9. Sales Experience
  10. Problem Solving

Common Mistakes to Avoid When Writing a Car Rental Agent Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Car Rental Agent resume

  • Highlight customer service experience
  • Include any relevant computer skills
  • Mention any sales or marketing experience
  • Showcase any knowledge of relevant software programs
  • Focus on communication and problem-solving abilities
  • Highlight any experience in fleet management or maintenance
  • Outline any experience in collections or dispute resolution
  • Include details of any professional development courses attended
  • Mention any knowledge of relevant state or federal laws

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