IT Support Resume: Sample & Guide (Entry Level & Senior Jobs)

Are you looking for a new job in IT support? Our IT Support Resume Example article provides a comprehensive guide to help you craft a standout resume. Whether you're a seasoned professional or just starting out in the field, our sample resume and expert tips will help you create a resume that highlights your technical skills and customer service experience. Learn how to make a great first impression and land your dream job in IT support.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
Why you should use a resume template

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does an IT Support do?

Provide technical support to employees or customers experiencing IT issues
Install, configure, and update computer hardware and software
Troubleshoot and resolve network, hardware, and software problems
Assist with technology implementation and training
Monitor and maintain IT systems and infrastructure

We’re about to begin, but first, here are some other IT Support related resume examples:

What are some responsibilities of an IT Support?

Responding to technical support requests from users
Troubleshooting and resolving hardware and software issues
Setting up and configuring computer systems and peripherals
Installing and updating software applications
Providing training and support to users on new technologies
Ensuring data security and privacy
Documenting and maintaining records of IT support activities
Collaborating with other IT professionals to resolve complex issues

Sample IT Support Resume for Inspiration

Personal Details:

Name: John Smith
Email: johnsmith@email.com
Phone: 123-456-7890
Address: 123 Main Street, Anytown, USA

Summary: John is a dedicated IT Support professional with 5+ years of experience in providing technical assistance to users and resolving related issues. Highly knowledgeable in troubleshooting hardware, software, and network problems. Proven ability to communicate complex technical information to non-technical users in a clear and understandable manner.

Work Experience:

IT Support Specialist at XYZ Company (2017 - Present)
- Provided technical support to employees, resolved hardware and software issues, and managed inventory of IT equipment.
- Collaborated with other teams to implement new IT solutions and upgrades, and conducted user training sessions.
Help Desk Technician at ABC Corporation (2014 - 2017)
- Responded to support requests via phone, email, and in person, effectively diagnosing and resolving technical issues.
- Handled the setup, configuration, and maintenance of computers, printers, and other hardware.

Education:

Bachelor of Science in Computer Science, Anytown University (2014)

Skills:

Strong problem-solving and troubleshooting abilities
Proficiency in Windows and Mac operating systems
Knowledge of networking protocols and technologies
Excellent verbal and written communication skills

Certifications:

CompTIA A+ Certified
Microsoft Certified Solutions Expert (MCSE)

Languages:

English (Fluent)
Spanish (Conversational)

Resume tips for IT Support

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need IT Support resume tips.
We collected the best tips from seasoned IT Support - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your technical skills and certifications
Showcase your experience with specific IT systems and software
Include any customer service or communication skills you have
Emphasize your problem-solving abilities and attention to detail
Quantify your achievements, such as reducing downtime or resolving tickets in a timely manner

IT Support Resume Summary Examples

A resume summary or objective is essential in an IT support resume to quickly showcase the individual's skills, experience, and career goals. It provides a brief overview of their qualifications and what they can bring to the role, helping potential employers quickly understand their value and relevance to the position. It also allows the candidate to tailor their resume to match the specific job requirements and stand out as a strong candidate.

For Example:

Experienced IT Support professional with 5+ years of hands-on experience in troubleshooting and resolving technical issues for end users.
Skilled in providing help desk support, diagnosing hardware and software problems, and implementing solutions to improve system performance.
Proficient in Windows and Mac operating systems, Microsoft Office suite, and network configurations.
Knowledgeable in IT security protocols and data backup procedures.
Strong communication and customer service skills with a focus on delivering exceptional technical support to all levels of users.

Build a Strong Experience Section for Your IT Support Resume

Building a strong experience section for an IT support resume is crucial because it showcases your skills, expertise, and accomplishments. It allows you to highlight your hands-on experience with various technical issues, troubleshooting abilities, and knowledge of different software and systems. A robust experience section can impress potential employers and demonstrate your ability to handle complex IT problems, ultimately increasing your chances of landing interviews and securing a rewarding job in the IT support field.

For Example:

Provided technical support and troubleshooting for software and hardware issues
Installed and configured operating systems and software on company devices
Managed and maintained computer networks, including setting up routers and switches
Responded to user inquiries and resolved problems through remote or onsite assistance
Performed regular system updates and maintenance to ensure optimal performance
Assisted in the setup and maintenance of company servers and databases
Collaborated with cross-functional teams to implement new technology solutions
Developed and documented IT support procedures and guidelines
Ensured compliance with IT security protocols and data protection regulations
Contributed to the implementation of disaster recovery and business continuity plans

IT Support resume education example

An IT Support professional typically needs a minimum of an associate's degree in computer science, information technology, or a related field. Many employers may also require relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Additionally, ongoing education and training in the latest technologies and systems is essential to stay current in the rapidly evolving field of IT support.

Here is an example of an experience listing suitable for a IT Support resume:

Bachelor of Science in Information Technology, XYZ University, 2015-2019
Certification in CompTIA A+ Essentials, XYZ Institute, 2020
Certification in Microsoft Certified Solutions Associate (MCSA), XYZ Institute, 2021

IT Support Skills for a Resume

It is important to add skills for IT Support Resume because it demonstrates to potential employers the range of technical abilities and knowledge that the candidate possesses. Skills such as troubleshooting, networking, and customer service can help to showcase the candidate's capacity to effectively address technical issues and provide support to end users. Additionally, including relevant skills can make the candidate stand out as a qualified and capable IT support professional.

Soft Skills:

Communication:
Problem-solving:
Empathy:
Patience:
Adaptability:
Critical thinking:
Teamwork:
Time management:
Customer service:
Attention to detail:

Hard Skills:

Technical Troubleshooting
Software Installation
Network Configuration
Hardware Repair
Security Management
SQL Database Management
Programming Languages
Server Maintenance
Cloud Computing
IT Project Management

Common Mistakes to Avoid When Writing an IT Support Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a IT Support resume

Extensive experience in providing technical support and troubleshooting for hardware and software issues
Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent communication and customer service skills
Proficient in diagnosing and resolving technical problems
Strong knowledge of operating systems, network protocols, and hardware components
Certifications in IT support and related fields
Able to work independently and as part of a team
Experience in documenting and maintaining records of support activities

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.