Help Desk Resume: Sample & Guide (Entry Level & Senior Jobs)

In need of a strong Help Desk Resume Example to help you showcase your skills and experience in the field? Look no further! Our carefully crafted Help Desk Resume Example article provides a detailed guide on how to create a winning resume. From highlighting your technical expertise to showcasing your excellent customer service skills, this article has got you covered. Dive in and take the next step towards landing your dream job in Help Desk support.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
Why you should use a resume template

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Help Desk do?

Answer questions and provide support for technical issues
Troubleshoot problems with software, hardware, and network systems
Assist users with account setups, password resets, and other IT-related tasks
Log and track support requests through a ticketing system
Provide remote assistance and walk users through troubleshooting steps
Educate users on how to use technology and software effectively
Collaborate with other IT teams to resolve complex issues

We’re about to begin, but first, here are some other Help Desk related resume examples:

What are some responsibilities of a Help Desk?

Provide technical support to users
Troubleshoot hardware and software issues
Install and configure computer systems
Assist with network connectivity issues
Manage user accounts and access permissions
Document and track reported issues
Train users on new technologies
Stay up to date on the latest technology trends and updates

Sample Help Desk Resume for Inspiration

Personal Details:

Name: John Smith
Address: 123 Main Street, Anytown, USA
Phone: (555) 123-4567
Email: johnsmith@email.com

Summary:

John Smith is a highly skilled and experienced Help Desk professional with a strong ability to troubleshoot and resolve technical issues. He is knowledgeable in various operating systems and possesses excellent customer service and communication skills.

Work Experience:

Help Desk Technician, XYZ Company - Anytown, USA (2018-present)
IT Support Specialist, ABC Corporation - Somewhere, USA (2015-2018)

Education:

Bachelor of Science in Information Technology, University of Somewhere (2011-2015)

Skills:

Technical Troubleshooting
Customer Service
Problem-Solving
Time Management

Certifications:

CompTIA A+
ITIL Foundation

Languages:

English - Native
Spanish - Proficient

Resume tips for Help Desk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Help Desk resume tips.
We collected the best tips from seasoned Help Desk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Include a summary of your experience and skills at the top of your resume.
Highlight your technical skills, such as knowledge of different operating systems and troubleshooting abilities.
Showcase your customer service skills and ability to communicate effectively with users to solve their issues.
Quantify your accomplishments, such as how many tickets you resolved per day or your customer satisfaction ratings.
Use specific examples of how you have solved complex problems or improved processes to demonstrate your value as a help desk professional.

Help Desk Resume Summary Examples

A help desk resume summary or objective can be used to quickly showcase your skills and experience to potential employers. It provides a brief overview of your professional background and career goals, helping hiring managers to understand what you can bring to the role. Whether you're an experienced help desk professional or just starting out in the field, a well-crafted summary or objective can help you stand out from other applicants.

For Example:

Experienced in providing technical support and troubleshooting for software and hardware issues
Proficient in utilizing help desk software to track and resolve customer tickets
Adept at communicating with users to understand and address their IT problems
Skilled in managing and prioritizing multiple support requests in a fast-paced environment
Familiar with maintaining knowledge base articles to aid in problem resolution

Build a Strong Experience Section for Your Help Desk Resume

A strong experience section on a help desk resume is essential as it highlights the candidate's relevant skills, expertise, and accomplishments in the field. It provides a clear snapshot of the candidate's ability to handle customer inquiries, troubleshoot technical issues, and provide effective solutions. Employers rely heavily on this section to gauge a candidate's suitability for the role, making it crucial to have a well-developed experience section on the resume.

For Example:

Provided technical support and troubleshooting to help desk users via phone, email, and in-person
Managed and resolved support tickets in a timely and efficient manner
Installed, configured, and maintained software, hardware, and peripherals
Assisted in the setup and maintenance of company networks and systems
Collaborated with other IT team members to escalate and resolve complex issues
Created and updated technical documentation and knowledge base articles
Participated in on-call rotation for after-hours support
Assisted in the training and onboarding of new help desk staff
Identified recurring issues and worked to implement long-term solutions
Provided exceptional customer service and ensured high levels of satisfaction

Help Desk resume education example

A Help Desk typically needs a degree in information technology, computer science, or a related field. This education provides the necessary knowledge and skills to troubleshoot technical issues, understand computer systems and networking, and communicate effectively with users. Additionally, obtaining certifications in specific software or hardware can also enhance the qualifications of a Help Desk professional. Some employers may also require relevant work experience in a technical support role.

Here is an example of an experience listing suitable for a Help Desk resume:

Bachelor of Science in Information Technology, XYZ University - 2014-2018
Associate Degree in Computer Science, ABC College - 2012-2014

Help Desk Skills for a Resume

Adding skills to a Help Desk resume is important because it demonstrates the candidate's ability to troubleshoot technical issues, communicate effectively with users, and provide excellent customer service. These skills will show potential employers that the candidate is capable of handling a variety of situations and solving problems efficiently, making them a valuable asset to the Help Desk team.

Soft Skills:

Communication skills
Problem-solving abilities
Customer service skills
Patience and empathy
Time management
Teamwork and collaboration
Adaptability
Attention to detail
Positive attitude
Conflict resolution

Hard Skills:

Technical Troubleshooting
Software Installation
Hardware Repair
Network Configuration
System Diagnostics
Database Management
Programming Languages
Operating System Support
Device Setup
Server Maintenance

Common Mistakes to Avoid When Writing a Help Desk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Help Desk resume

Provide a clear and concise summary of technical skills and help desk experience
Highlight relevant certifications and education
Showcase problem-solving abilities and customer service skills
Emphasize experience with specific help desk software and tools
Demonstrate a track record of meeting or exceeding performance metrics

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.