Are you interested in becoming a front office receptionist? If so, then this article is for you. We will provide an example of a resume that you can use as a template for your own. We will also provide tips and advice on how to optimize your resume for maximum impact. With our help, you can increase your chances of earning the job you want. Read on to learn more.
We will cover:
- How to write a resume, no matter your industry or job title.
- What to put on a resume to stand out.
- The top skills employers from every industry want to see.
- How to build a resume fast with our professional Resume Builder.
- What a resume template is, and why you should use it.
What does a Front Office Receptionist do?
A Front Office Receptionist is responsible for greeting visitors, answering phones, directing visitors to the appropriate person or department, and providing general administrative support. They may also be responsible for handling correspondence, scheduling appointments, and maintaining records. Additionally, they may be responsible for booking rooms, taking payments, and providing customer service.
What are some responsibilities of a Front Office Receptionist?
- Greeting visitors, answering phones, and directing calls to the appropriate personnel
- Taking messages and forwarding them to the appropriate personnel
- Accepting payments and making change
- Answering inquiries about the company, its services, and other general information
- Updating records and filing documents
- Coordinating mail flow in and out of the office
- Scheduling meetings and appointments
- Handling special projects as needed
Sample Front Office Receptionist Resume for Inspiration
John Smith
Address: 123 Main Street, San Francisco, CA 94102
Phone: (123) 456-7890
Email: johnsmith@gmail.com
Profile Summary
John is an experienced Front Office Receptionist with 5+ years of experience in the hospitality industry. He has a passion for customer service and is an excellent communicator. John demonstrates the ability to manage multiple tasks and prioritize effectively.
Work Experience
- Front Office Receptionist at XYZ Corporation - San Francisco, CA (2020 - Present)
- Greet visitors, answer and direct incoming calls, and provide general customer service
- Manage the daily operations of the front desk, including scheduling, filing, and record keeping
- Assist with mail distribution, customer inquiries and resolution of customer complaints
- Front Desk Associate at ABC Hotel - San Francisco, CA (2015 - 2020)
- Greeted guests, answered and directed incoming calls, and provided general customer service
- Managed the daily operations of the front desk, including scheduling, filing, and record keeping
- Assisted with mail distribution, customer inquiries, and resolution of customer complaints
Education
Bachelor of Science in Hospitality Management, San Francisco State University, San Francisco, CA (2011 - 2015)
Skills
- Excellent customer service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficient in Microsoft Office Suite and related applications
- Knowledge of administrative and clerical procedures
Certifications
Certified Front Office Receptionist (CFOR) (2016)
Languages
English (native fluency), Spanish (conversational)
Resume tips for Front Office Receptionist
Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Front Office Receptionist resume tips.
We collected the best tips from seasoned Front Office Receptionist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.
- Highlight your customer service and communication skills.
- Focus on your multitasking and organizational skills.
- Describe any prior experience you have in a similar role.
- Include any relevant technology skills.
- Include any relevant certifications you possess.
Front Office Receptionist Resume Summary Examples
A front office receptionist resume summary or resume objective is important because it gives hiring managers a quick overview of the applicant’s key qualifications and experience. It helps them quickly determine if the applicant has the skills, knowledge, and experience they are looking for. It also helps the applicant stand out from the other applicants by emphasizing their most relevant talents.
For Example:
- Energetic and professional receptionist with 5+ years of experience providing customer service in a busy office environment.
- Highly organized and detail-oriented receptionist with excellent communication and multitasking abilities.
- Resourceful receptionist with knowledge of office equipment and computer applications. Proven ability to manage a variety of duties.
- Friendly and dependable receptionist with 3+ years of experience in greeting guests and managing phone calls. Expert in time management.
- Flexible receptionist with a passion for customer service. Skilled in problem solving and Excel data entry.
Build a Strong Experience Section for Your Front Office Receptionist Resume
A strong experience section on a front office receptionist resume is essential because it allows employers to quickly assess your skills, qualifications and job history. It also highlights your abilities and experience, making it easier for employers to gauge your qualifications for the position. Additionally, a solid experience section can give employers a better understanding of how you may fit into their organization, and can be used to demonstrate your qualifications for the job.
For Example:
- Managed the front desk operations for a busy hotel of 60 rooms, including check-in/check-out processes, guest requests, and room assignments.
- Greeted guests upon arrival and directed them to their rooms in a friendly and professional manner.
- Handled all incoming phone calls in a professional manner, answered inquiries, and transferred calls to the appropriate department.
- Provided administrative support to the management team, including making travel and meeting arrangements.
- Managed the reception area, ensuring that it was well-stocked, organized, and tidy.
- Input guest information into the property management system and ensured accuracy of guest records.
- Assisted with the preparation of billing statements for guests and provided accurate information about hotel services.
- Ensured that all guests received the highest level of customer service by resolving any issues or complaints in a timely manner.
- Processed payments, reconciled cash drawer, and kept accurate records of transactions.
- Participated in staff meetings and trainings to stay up to date on company policies and procedures.
Front Office Receptionist resume education example
A Front Office Receptionist typically needs a high school diploma or equivalent. Additional education or certifications in office administration, customer service, or hospitality may be beneficial. Receptionists should also have strong communication, customer service, and organizational skills. Computer literacy is also important, as receptionists are often responsible for using computers to manage information and book appointments.
Here is an example of an experience listing suitable for a Front Office Receptionist resume:
- Associate of Arts degree in Business Administration, ABC Community College, Anytown, USA, 2020
- Certificate in Front Office Reception, ABC Technical Institute, Anytown, USA, 2019
Front Office Receptionist Skills for a Resume
It is important to add skills for a Front Office Receptionist Resume because it helps employers identify the specific skills and qualifications you possess that make you a great candidate for the position. These skills can include administrative experience, customer service skills, strong communication, computer proficiency, organizational abilities, multi-tasking skills, time management, and attention to detail. Having a comprehensive list of skills on your resume will demonstrate to employers that you are equipped with the necessary qualifications to be a successful Front Office Receptionist.
Soft Skills:
- Customer Service
- Communication
- Organizational
- Interpersonal
- Time Management
- Multi-tasking
- Problem-solving
- Teamwork
- Adaptability
- Attention to Detail
- Phone Skills
- Scheduling
- Greeting Guests
- Data Entry
- Multi-tasking
- Typing Speed
- Customer Service
- Office Administration
- Computer Skills
- Report Writing
Common Mistakes to Avoid When Writing a Front Office Receptionist Resume
In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.
- Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
- Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
- Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
- Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
- Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
- Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
- Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.
Key takeaways for a Front Office Receptionist resume
- Highlight experience with customer service, reception duties, and administrative tasks
- Highlight knowledge of office equipment and software
- Showcase excellent communication, organizational, and multitasking skills
- Demonstrate a professional attitude and appearance
- Mention any additional languages or certifications
- Highlight any experience with scheduling and filing
It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.
