Dispatch Supervisor Resume Example (Free Guide)

Are you looking for a job as a Dispatch Supervisor? Our Dispatch Supervisor Resume Example will help you create the perfect resume. This article gives you an overview of the qualifications and experience needed to be a successful Dispatch Supervisor, as well as a sample resume to get you started. Get the information you need to land the job of your dreams!

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
What a resume template is, and why you should use it.

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Dispatch Supervisor do?

Dispatch Supervisors are responsible for overseeing and coordinating the dispatching and routing of personnel, equipment, and goods. This includes assigning drivers and routes, monitoring service levels, and ensuring that customer orders are shipped and delivered on time. They also manage customer relations, provide customer service and support, track vehicle and shipment data, and ensure compliance with safety and legal regulations.

We’re about to begin, but first, here are some other Dispatch Supervisor related resume examples:

What are some responsibilities of a Dispatch Supervisor?

Hire, train and supervise staff
Set policies and procedures
Monitor call volume and response times
Ensure all calls are answered in a timely manner
Ensure customer service standards are met
Address customer complaints
Maintain records of calls
Provide feedback to dispatch staff
Collaborate with other departments to ensure efficient operations

Sample Dispatch Supervisor Resume for Inspiration

Personal Details:
Name: John Smith
Address: 123 Main Street, Anytown, USA 12345
Phone: 555-555-1234
Email: johnsmith@example.com

Summary:
John Smith is an experienced Dispatch Supervisor with 8 years of experience leading teams of dispatchers. He has a track record of successful customer service and ensuring on-time deliveries. He is an effective communicator and is highly organized.

Work Experience:

Dispatch Supervisor, ABC Logistics, Anytown, USA (2015 - Present)

Leads and supervises a team of 12 dispatchers.
Provides customer service to clients and resolves issues.
Ensures on-time deliveries and maintains accurate records.
Develops and implements new policies and procedures.

Dispatch Clerk, XYZ Logistics, Anytown, USA (2008 - 2015)

Processed orders, invoices, and customer information.
Entered data into the system and updated records as needed.
Scheduled and tracked deliveries.
Provided customer service and resolved customer issues.

Education:
Bachelor of Science in Business Administration, Anytown University, Anytown, USA (2007)

Skills:

Customer service and problem solving
Leadership and team management
Attention to detail
Organization and time management
Communication and interpersonal skills

Certifications:

Certified Dispatch Supervisor, ABC Logistics (2018)
Certified Dispatch Clerk, XYZ Logistics (2009)

Languages:

English (native)
Spanish (intermediate)

Resume tips for Dispatch Supervisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Dispatch Supervisor resume tips.
We collected the best tips from seasoned Dispatch Supervisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your experience and qualifications in leading and managing teams.
Include your technical knowledge and computer skills.
Describe any relevant certifications or awards you have received.
Mention any experience you have in managing customer service and customer relations.
Include your communication skills, organization skills and problem-solving ability.

Dispatch Supervisor Resume Summary Examples

The resume summary or objective is a great way to quickly give the hiring manager an overview of your qualifications and experience. It is also an opportunity to highlight your achievements, emphasize your strengths, and make a strong case for why you are the ideal candidate for the job. By using a Dispatch Supervisor resume summary or objective, you can help the hiring manager quickly assess your skills and determine if you would be a good fit for the position.

For Example:

Experienced dispatch supervisor with 10+ years of experience in the transportation industry. Skilled in tracking shipments, managing personnel and resolving customer complaints.
Organized and detail-oriented dispatch supervisor with 7 years of experience in the logistics and transportation industry. Possesses excellent problem-solving skills and a strong commitment to customer service.
Dynamic dispatch supervisor with 5 years of experience in the transportation industry. Skilled in providing leadership and direction to staff, managing customer relations, and developing effective strategies for efficient delivery.
Proactive dispatch supervisor with 8 years of experience in the logistics and transportation industry. Expert in tracking shipments, managing personnel, and achieving cost-effective delivery of goods.
Highly motivated dispatch supervisor with 4 years of experience in the transportation industry. Skilled in customer relations, supervision and training, and streamlining operations for maximum efficiency.

Build a Strong Experience Section for Your Dispatch Supervisor Resume

Building a strong experience section for a dispatch supervisor resume is important because it demonstrates your professional background, skills, qualifications, and accomplishments. It gives employers a better understanding of your capabilities and the value you can bring to their organization. An effective experience section will also showcase your ability to effectively manage and coordinate resources, communicate with stakeholders, and ensure customer satisfaction. Finally, having a well-written experience section will make your resume stand out and help you secure an interview.

For Example:

Served as Dispatch Supervisor for two years, managing a team of 20 dispatchers and ensuring excellent customer service.
Developed and maintained a strong working relationship with all fleet drivers, as well as other departments, to ensure smooth operation.
Ensured that all deliveries were completed on time and within the specified budget.
Responsible for scheduling, assigning, and routing drivers to ensure timely and accurate delivery of goods.
Analyzed and implemented cost-saving initiatives to increase efficiency and reduce costs.
Monitored and resolved customer complaints in a timely and efficient manner.
Developed and implemented policies and procedures to ensure compliance with all local, state, and federal regulations.
Maintained accurate and up-to-date records of all dispatching activities.
Generated weekly, monthly, and annual performance reports to present to management.
Provided on-the-job training to new dispatchers and provided guidance and assistance to existing dispatchers.

Dispatch Supervisor resume education example

A Dispatch Supervisor typically needs a minimum of a high school diploma or equivalent. However, some employers may prefer candidates who have an associate's degree or higher in business or logistics. Candidates should have a strong understanding of the transportation and logistics industry, as well as management experience. They should also have excellent organizational, problem solving and communication skills.

Here is an example of an experience listing suitable for a Dispatch Supervisor resume:

Bachelor of Science in Logistics, ABC University, June 2018
Associate of Applied Science in Supply Chain Management, XYZ College, June 2016
Certified Supply Chain Professional (CSCP), Institute of Supply Chain Management, January 2019
Certified Logistics Professional (CLP), Institute of Logistics Management, December 2017

Dispatch Supervisor Skills for a Resume

Adding skills to a dispatch supervisor resume is important because it helps employers determine if an applicant is a good fit for the job. It also helps employers quickly identify the relevant skills and experience of an applicant. This makes it easier for employers to decide if an applicant is the right fit for the job. Examples of important skills for a dispatch supervisor include problem-solving, communication, customer service, leadership, organization, and multitasking.

Soft Skills:

Leadership
Organizational
Communication
Problem-solving
Time Management
Teamwork
Flexibility
Multi-tasking
Decision Making
Interpersonal

Hard Skills:

Organizational Skills
Communication Skills
Time Management
Dispatch Optimization
Scheduling Logistics
Fleet Management
Route Planning
Data Analysis
Problem-Solving
Decision-Making

Common Mistakes to Avoid When Writing a Dispatch Supervisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Dispatch Supervisor resume

Strong knowledge of dispatching principles, procedures and regulations
Ability to prioritize tasks and manage multiple projects simultaneously
Excellent communication, problem-solving, and organizational skills
Proficiency in using computer software applications (e.g. Microsoft Office)
Ability to work collaboratively in a team environment
Ability to work with minimal supervision
Strong customer service skills
Knowledge of local and state regulations related to dispatching
Experience with GPS tracking systems

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.