Desktop Support Manager Resume Example for 2024

Are you looking for a stellar example of a Desktop Support Manager resume to guide you in creating your own? Look no further! In this article, we provide a comprehensive resume example for a Desktop Support Manager, complete with all the essential sections and information needed to land that coveted job. Whether you’re just starting out in the field or looking to advance your career, this example will help you stand out to potential employers.

We will cover:

How to write a resume, no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder.
Why you should use a resume template

Plus, we will provide expert resume writing tips and professional examples to inspire you.

What does a Desktop Support Manager do?

Provides support and guidance to desktop support team members
Manages the day-to-day operations of the desktop support team
Oversees the installation, maintenance, and support of desktop hardware, software, and peripherals
Develops and maintains desktop support policies and procedures
Assists in identifying and implementing process improvements
Monitors and reports on the performance of the desktop support team
Coordinates with other IT teams to resolve complex technical issues
Assists in the recruitment, training, and performance evaluation of desktop support staff
Collaborates with management to develop strategic plans for desktop support services
Stays updated on new technologies and best practices in desktop support

We’re about to begin, but first, here are some other Desktop Support Manager related resume examples:

What are some responsibilities of a Desktop Support Manager?

Overseeing the desktop support team to ensure timely and efficient resolution of technical issues
Managing the desktop support ticketing system and ensuring all tickets are assigned and addressed in a timely manner
Assessing and improving desktop support processes and procedures
Training and mentoring desktop support staff
Managing the inventory of desktop hardware and software
Collaborating with other IT teams to ensure seamless support for end users
Reporting on performance metrics and providing recommendations for improvement

Sample Desktop Support Manager Resume for Inspiration

Personal Details:

Name: John Smith
Email: johnsmith@email.com
Phone: 123-456-7890
Address: 123 Main Street, City, State, Zip

Summary:

John Smith is a dedicated and experienced Desktop Support Manager with a proven track record of providing exceptional technical support and leadership. He excels in managing a team of desktop support specialists, coordinating and executing various projects, and ensuring the seamless operation of the IT infrastructure within the organization.

Work Experience:

Desktop Support Manager at ABC Company (2015 - Present): Responsible for overseeing a team of desktop support specialists, ensuring all technical issues are resolved in a timely manner, managing IT projects, and implementing new technologies to enhance efficiency.
Desktop Support Specialist at XYZ Corporation (2012 - 2015): Provided technical support to end users, resolved hardware and software issues, and contributed to the development of standard operating procedures for the IT department.
IT Technician at DEF Organization (2010 - 2012): Assisted with hardware and software installations, performed troubleshooting, and participated in IT support initiatives.

Education:

Bachelor's Degree in Information Technology from University of ABC (2008 - 2012)

Skills:

IT Management
Technical Support
Project Management
Team Leadership
Problem Solving

Certifications:

CompTIA A+
ITIL Foundation
Microsoft Certified Professional (MCP)

Languages:

English (Native)
Spanish (Intermediate)

Resume tips for Desktop Support Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Desktop Support Manager resume tips.
We collected the best tips from seasoned Desktop Support Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight your experience in managing a team of desktop support technicians
Showcase your technical skills in troubleshooting and resolving desktop issues
Emphasize your leadership abilities and your track record in improving team performance
Demonstrate your knowledge of ITIL framework and best practices in desktop support management
Include any certifications or trainings related to desktop support or team management

Desktop Support Manager Resume Summary Examples

A Desktop Support Manager Resume Summary or Resume Objective is essential to showcase your skills, experience, and career objectives to potential employers. It helps to quickly grab the attention of hiring managers and presents a concise overview of your qualifications. A well-crafted summary or objective can effectively highlight your relevant accomplishments and career goals, making it easier for recruiters to assess your suitability for the position.

For Example:

Managed a team of desktop support technicians, providing oversight and guidance for troubleshooting hardware and software issues.
Implemented IT support policies and procedures to enhance the efficiency and effectiveness of the desktop support team.
Collaborated with other IT managers to prioritize and allocate resources for desktop support projects and initiatives.
Developed and delivered training programs for desktop support staff to improve technical skills and customer service.
Participated in the hiring and onboarding process for new desktop support technicians, ensuring a cohesive and skilled team.

Build a Strong Experience Section for Your Desktop Support Manager Resume

Building a strong experience section for a Desktop Support Manager resume is crucial because it provides evidence of your skills, expertise, and accomplishments relevant to the position. A robust experience section demonstrates your ability to handle various technical issues, manage a team, and effectively troubleshoot and resolve desktop support problems. It helps to showcase your qualifications and gives potential employers confidence in your ability to excel in the role.

For Example:

Oversaw a team of desktop support technicians and provided daily guidance and support
Implemented new processes and procedures to improve the efficiency and effectiveness of the desktop support team
Managed the installation, configuration, and maintenance of desktop hardware and software
Assisted in the development of IT policies and procedures related to desktop support
Provided training and mentoring to new desktop support team members
Collaborated with other IT teams to troubleshoot and resolve complex technical issues
Monitored and maintained the inventory of desktop hardware and software
Performed regular performance evaluations for desktop support team members
Worked with vendors to procure necessary desktop support hardware and software
Participated in the development and execution of disaster recovery plans for desktop systems

Desktop Support Manager resume education example

A Desktop Support Manager typically needs a bachelor's degree in computer science, information technology, or a related field. In some cases, a relevant vocational certification and several years of experience in IT support can be sufficient for this position. Additionally, strong technical skills, leadership abilities, and excellent problem-solving skills are essential for success in this role. Ongoing training and professional development are also important for keeping up with the latest technology and industry trends.

Here is an example of an experience listing suitable for a Desktop Support Manager resume:

Bachelor's degree in Computer Science, Information Technology, or a related field
Certified in ITIL and CompTIA A+
Completed courses in network security and system administration

Desktop Support Manager Skills for a Resume

Including skills on a Desktop Support Manager resume is crucial as it showcases the candidate's abilities and expertise in handling various technical issues and managing a team. These skills serve as a quick reference for the employer to understand the candidate's proficiency in software and hardware troubleshooting, team leadership, customer service, and project management, which are all essential for this role.

Soft Skills:

Communication
Problem-solving
Leadership
Adaptability
Customer service
Team management
Time management
Organization
Attention to detail
Conflict resolution

Hard Skills:

Technical Troubleshooting
Network Administration
Software Deployment
Hardware Maintenance
Database Management
Security Protocol Implementation
Operating System Configuration
Server Configuration
Remote Desktop Support
IT Asset Management

Common Mistakes to Avoid When Writing a Desktop Support Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Desktop Support Manager resume

Proven ability to lead a team of desktop support technicians in a fast-paced environment
Experience in managing and resolving escalated technical issues
Expertise in implementing and maintaining desktop infrastructure and hardware
Strong understanding of ITIL best practices and service management
Ability to develop and implement desktop support strategies to improve efficiency and productivity
Excellent communication and leadership skills
Proven track record of successful project management and team collaboration
Proficient in analyzing and improving desktop support processes
Ability to train and mentor support staff in technical skills and customer service
Demonstrated ability to prioritize and manage multiple tasks effectively

It's time to begin the job search. Make sure you put your best foot forward and land your next job with the help of Resumaker.ai.